Michael Chapman Email & Phone Number

In this senior role I am focused on the end-to end lifecycle delivery of all Product related initiatives. I operate like a programme manager; coordinating the strategy, establishment and execution of key projects.

I work across all products TSB provides to its customers directly & through third parties. My focus has been on delivering complex programs of work.Currently Leading:- CoFI conduct license program- Product RationalisationCompleted:- Multiple remediation projects- Exit of Cash PIE investment product- Stream lead for MasterCard Variations (new product)Key.

Auckland, New Zealand

I was promoted to Senior Consultant at Altis in part because of my achievements in projects, but also my willingness to take on additional responsibilities within the region. I established & run the consultant weekly meeting, as well as drove strategic initiatives such as uplift in our training capability & rethinking our NZ marketing. My focus was on.

Auckland, New Zealand

- Advise on other consultant’s projects as needed- Project leading the development of conduct metrics for one of NZ's largest banks in response to the FMA conduct and culture report of 2018/2019- act as a representative for the consultants on the multiple projects at the bank to the client

Auckland, New Zealand

- Completed the first full pricing review- Established data integrity standards and processes- Redesigned reporting of monthly company performance- Developed live database connections and reports for access to decrease manual processing by all parts of the business- Developed process for segmenting customer database- Provide regular and timely analysis of.

Wellington & Wairarapa, New Zealand

- Worked alongside the partners & senior executives of large complex organisations to develop their strategy- Worked with the partners to redevelop the assignment management process- Coached managers in the use of systems and the critical thinking needed to use them effectively

- Carried out spatial analytics for clients- Organised and managed direct mail data service- Provided training to sales team- Consulted with Account Executives and Managers on best targeting methodologies for clients- Developed tools and resources to streamline unique high volume period

Auckland

-Ran Labs for Geog318: GIS Principle and Practice-Operated a weekly office hour-Contributed to teaching plan and assessment criteria-Marked Labs-Provided technical assistance and feedback to students

Drury

-Food preparation-Cleaning of premises and equipment-Cashier and customer service-Stock take and receiving of goods

Bachelor Of Arts (Hons), Geograpahy

Second Class Honors, First Division

Bachelor Of Arts (B.A.), Geography And Economics

Education record

Activities and Societies: House leader, Young Leaders Seminar, Junior fun day organizer, Athletics day organised, Ball 2011 organizer.