Responsibilities: During this job role, I oversee onboarding of new customers, develop business roadmaps, and lead special projects for key accounts. I engage and communicate with clients to implement plans, focusing on account planning, training, and advisory services. I generate financial and operational reports to enhance visibility and support strategic planning initiatives. I design and implement a KPI program, analyzing each account's performance including invoices, expenses, and labor to identify opportunities for increasing profitability and account size. Key Achievements: ● Coordinated and delegated weekly responsibilities for project execution by collaborating with cross-functional teams, including sales, marketing, IT, customer service, and the executive team. ● Evaluated entire sales and customer lifecycle for accounts by interpreting pricing analysis and recommending strategic enhancements to improve product adoption and customer success. ● Developed and write over 25 SOPs to standardize training information across three departments, facilitating smooth transitions and efficient operations in client-facing activities.

Responsibilities: During this job role, I prioritize relationship building, service delivery, retention, account growth, and customer success to resolve problems and support issues. I oversee onboarding of new customers, develop business roadmaps, and lead special projects for key accounts. I engage and communicate with clients to execute plans, emphasizing account planning, training, and advisory services. I generate financial and operational reports for visibility and strategic planning purposes, maintaining deep client interaction on a daily, weekly, monthly, and quarterly basis. Key Achievements: ● Coordinated and delegated weekly responsibilities related to project execution by collaborating with cross-functional teams, including sales, marketing, IT, customer service, and the executive team. ● Evaluated holistic sales and customer lifecycle within accounts, interpreting pricing analysis, and providing enhanced product adoption and customer success management. ● Spearheaded account management for an IT managed services firm, facilitating regular strategy meetings with 19 key clients with time-sensitive and complex needs. ● Offered strategic recommendations and resolved escalation issues as needed as well as conducted client visits to ensure client satisfaction and address concerns.

Responsibilities: During this job role, I directed operations team and client services for a global leader in event technology and production services, achieving results through strategic planning, digital solutions, and onsite support for hybrid/virtual/in-person events. I managed network sales and project design for hundreds of events, providing annual revenue forecasting and business reporting to executive team, along with strategic recommendations for continuous improvement. I revitalized venue and venue partner relationships with a heightened focus on customer support and client-facing activities. Key Achievements: ● Oversaw IT operations at 12-15 major events annually, including highly publicized events such as World Series of Poker, NFL Draft, and events at prestigious venues like Caesar’s Palace, Harrah’s, Paris, and Planet Hollywood. ● Maximized pricing and services offered, conducted account and pricing analysis, and fostered interdepartmental relationships to present a unified vision to conference clients. ● Assisted venue sales teams with locations and contract negotiations for new and repeat clients, enhancing relationships with over 25 partners.

Responsibilities: During this job role, I spearheaded opening of the Waterfront Conference Center, largest hotel-conference center complex between Baltimore and Boston, while establishing SOPs with other acquired venues. I monitored performance of designed networks to ensure optimal functionality. I maintained infrastructure and conducted equipment replacements as necessary based on capacity planning and increased attendee volumes. I fostered relationships with internal and external VPs, Directors, and Managers. I attained recognition, promotion, and a Certification in Wireless Technology. Key Achievements: ● Maximized profitability for both company and venues by over 15% as well as introduced and sold encore internet services in region. ● Managed execution of 150 conferences annually and oversaw design and construction of internet infrastructure for four venues. ● Supported venue sales teams in securing over 100 new clients for managed network services within budgetary constraints.

Responsibilities: During this job role, I drafted contracts and collaborated with associations on budgets, while also working with venue sales teams to propose and negotiate new and returning conference contracts. I developed a new hire training manual and conducted training sessions for over 30 staff members on updated procedures. I participated in over 100 conferences, corporate events, trade shows, and celebrity events, including high-profile engagements such as those for Tony Robbins and clients like iHeartRadio, focusing specifically on conference entertainment internet services. Key Achievements: ● Promoted greater collaboration with venue teams, including incorporating contractual language for venue internet services into RFPs at over 10 key venues within Caesars entertainment hotel brand. ● Provided managerial support and resolved disputes for more than 25 B2B clients, offering troubleshooting, crisis management, and assistance in cases of loss of service or coverage. ● Oversaw oversight of over 90 conferences annually as well as managed design of internet infrastructure and trade show power for events across multiple venues. ● Supervised and coordinated 3-6 property staff members during event setup, show hours, and teardown.

Assist vendors with telephone and internet requirements for booth space. Supported multiple venues in Las Vegas area.

Managed daily financial reports for CIO, Assisted VIP clients with membership perks