Michael Charles, Ms-Iop, Pmp, Csm, Cspo Email & Phone Number

New York, Ny, Us

As a Business Growth Consultant and a Maxwell Leadership Certified Coach and Trainer, I provide business strategy consulting, project management services, leadership training, and professional coaching to individuals and teams globally. This includes leveraging both my management consulting experience in Corporate America and my entrepreneurial experience to transform organizations, create or enhance a culture of leadership, and improve employee engagement.In addition to consulting engagements, I facilitate leadership and professional development seminars, individual and group coaching, training, and retreats on various topics, including:- 21 Irrefutable Laws of Leadership- Everyone Communicates, Few Connect- Developing the Leaders Around You- How To Be A R.E.A.L. Success - Relationship, Equipping, Attitude, Leadership- Becoming a Person of Influence- DISC Model of Human Behavior (Making Sense of Your People Puzzle)- Personality Profile Assessments and Communications- Today Matters- Leadership Gold - Leadership secrets for budding leaders- 4 Dimensions of High Performing Teams- Moving from Positional to Permission-Based Leadership- Building an Effective and Sustainable Network- Music and Leadership: Timeless Leadership Lessons for Group Effectiveness- Leadership Transition- Leadership Off the Wall- Put Your Dream to the Test

A not-for-profit organization founded in November 2009 to educate, inspire and empower childrenand youth bringing them to the awareness of their full potential and helping them to connect with it.We help them maximize on this awareness through diverse learning and growth opportunities. The foundation is funded through public donations, sponsorships and fund raising events such as concerts, banquets, auctions and several other types of fund raising activities.

Purchase, New York, Us

Executed the global Strategy & Transformation (S&T) products team’s data + analytics and digitization roadmaps using agile product delivery principles and best practices while mentoring and coaching teams across all aspects of culture - including communication, experimentation, and promoting business outcomes. Led and managed multiple large-scale artificial intelligence (AI), Machine Learning (ML), and cross-functional programs and products leveraging traditional Program/Project Management and Agile methodologies, including communication, experimentation, and promoting business outcomes. Oversaw multiple large-scale, technical, complex, cross-functional programs and projects leveraging traditional Program/Project Management and Agile methodology best practices across the portfolio.

New York, New York, Us

Served as program manager responsible for the delivery of multiple strategic and complex initiatives totaling over $120M using Waterfall, Agile Kanban, and Agile Scrum methodologies. Liaised with Human Resources Administration (HRA) Executive Sponsors and other key resources within HRA and Informational Technology Services (ITS) to drive projects to completion. Provided agile development methodology coaching and mentorship to the solutions delivery group and the PMO team. Led governance and executive reporting for projects and program health to multiple forums and audiences, including the Commissioner and Deputy Commissioners at the Department of Social Service (DSS). Championed process improvement efforts and enforce agile and waterfall best practices to strengthen and expand the Project Management Office’s (PMO) capability.

New York, Ny, Us

Instructor of Project Management, Leadership, and Communications courses.

Newark, New Jersey, Us

Led mission-critical programs and coach world-class teams implementing systems and process changes across the Customer Care, Power Markets, and the Transmission and Distribution organizations. Collaborated with the PMO Process Quality Assurance group to develop PMO operating procedures and implement quality control measures for the IT Program and Solutions Delivery Excellence organization.- Developed web portal and workflow tool to manage PSEG-LI's smart grid interconnection program leading to $450K in yearly revenue increase.- Led migration of PSEG-LI's My Account application authentication module onto a software as a service (SaaS) product - Oracle's Identity Cloud Service (IDCS) resulting in 55% savings per year in maintenance and support fees using agile development methodology.- Instituted and facilitated a "Meeting of the Minds" mastermind group to help project managers develop their leadership skills and share insights from their experience.

Bethpage, New York, Us

Managed agile development of Cablevision’s Web Content Management (CMS) program leading cross-functional project teams for optimum.com, optimum.net and m.optimum.com. Directed implementation of new video bill features while providing project and process management expertise to the Web Operations and PMO organizations.

Provided project management and process design expertise to a mayoral mandated mental health court intervention program working with Commissioners and Deputy Commissioners of several City agencies. For more details on the mayoral mandated program I was tasked to implement, visit the two links below.

Long Island City, New York, Us

Manage a portfolio of projects from initiation to closure and provide appropriate project documentation. Work with business sponsors and business partners to establish project scope and produce clear, actionable requirements. Facilitate collaborative solution design with subject matter experts, IT and business partners maximizing business benefit. Track project activities in accordance with project baselines while keeping team members accountable for their deliverables.

Tampa, Fl, Us

Warren, Nj, Us

Planned and executed Enterprise Content Management (ECM) assessment project at Teach for America. Performed data mapping and analysis for the migration of master data and transactional data from various CRM platforms into salesforce.com. ~ Assessed ECM vendor products against business requirements and recommended best of breed vendor. ~ Collaborated on ECM solutions recommendation and development of implementation roadmap.~ Authored white paper on benefits of the Enterprise Program Management Office for Knowledgent's Industry Monthly Newsletter.

Lead a team of business analysts documenting and redesigning business processes as well as gathering requirements for workflow development. Liaise with workflow developers and web service programmers ensuring deployment of workflows to specifications. Team up with senior management to address business issues and implement solutions.

Global, Us

Interviewed subject matter experts to gather functional requirements for the development of business processes, systems and documentation of Standard Operating Procedures (SOP`). Assembled and directed daily activities of teams of senior business architects. Organized client meetings to define scope of issues and developed strategies for resolution. Generated weekly deployment reports and monthly project reports for senior management.

Global, Us

New York, Ny, Us

New York, Ny, Us

Progressed through several high profile projects across multiple lines of business as part of an industry-respected leadership and management training program.

Master'S Degree, Industrial And Organizational Psychology

Bba, Management & Information Systems

Certification, Coach And Trainer Of Organizational Leadership & Professional Development

Certificate, Project Management