Michael Chitwood, Mtel, Cpcnp, Nse3, Voip, Tdm, Sd-Wan Email & Phone Number

Aurora, Co, Us

Overhauled and rebuilt 2 vintage cars: Red Lamborghini Countach 5000 QV appraised at $1.5 million USD; Yellow Lamborghini Miura appraised at $2.5 million USD. Performed engine work on 1971 Ford Pantera appraised at $199,000 USD.Overhauled and rebuilt two Porsche 917-10 flat 12-cylinder, magnesium and Kevlar, air cooled race engines. Both will be installed in two customer's 917K racecars. Both racecars appeared in the Steve McQueen movie Lemans.Overhauled and rebuilt one Porsche 917-30 flat 12-cylinder, magnesium and Kevlar, air cooled race engine with twin turbo chargers; and transmission. Engine produces 1,200 HP to 1,600 HP depending on turbo boost. Engine and transmission will be re-installed in customer's racecar.Boeing B-17E Flying Fortress that ditched in a jungle & swamp during the Second World War, after a raid on Japanese ships. B17E crash landed on a small island. Project scope includes the recovery of the plane; airlift fuselage and wings to an ocean capable barge; safe transport to USA; acquisition of permits for importation into USA; and placement in a museum for future restoration.

- Installation of complex data communications networks at customer sites.- Requires knowledge of static IP addresses, DHCP; circuits DSL, T-1, Sonet, 4G, single mode fiber optic; Cisco Meraki and Fortigate SD-WAN and firewalls; switches from Aruba, HP, Cisco Meraki; Access Points for Cisco Meraki, Fortinet; 4G hardware Skyus Feeney, Cradlepoint, Forti extenders.

HD - Sales Associate and Project manger 2015 to 2018 - Configuration, turnup, and testing of managed services.- Received technical support inquiries from customers via phone and email. - Troubleshoots issues to identify appropriate resolution for multiple products.- Verified network outages and escalated.- Administered customer account information, diagnosed and resolved technical issues.- Worked on multiple applications, performed error resolution to fulfill service orders.Level 3 - 2014 to 2015 Business Analyst- Using knowledge of billing, provisioning, offnet access, circuit design, and financial systems; developed and performed detailed customer audits that identified $259,800.00 per month additional wholesale and $331,000.00 per month enterprise revenue. Time reduced from 3 years to < 4 weeks. Found $6 million additional revenue per year.- Negotiated new rates for existing customers. Isolated and researched negative or non-optimal margins, analyzed business drivers, determined the root cause, and worked with functional teams to resolve issues in an Agile environment.Engineering Associates – 2013 to 2014 Outside Plant Engineering IT Project Mgr.- Performed outside plant engineering for Centurylink using OSS systems, JDS, Fireworks, Bidmaster, and OSP-FM, RFA, Aspen, Forte, field notes, TAG, WMS F-1, TIRKS, CAAT-Clones for new CLLI codes.- Performed provisioning analog as well as Digital Services, spanning privately-held and leased DSx, Metro Carrier Ethernet, DSL, and Optical Carriers to complete planning packages.- Entered fiber optic design plan by reviewing drawings, schematics, diagrams, andevaluated performance of materials into fiber optic network software.- Evaluated fiber optic design issues by studying project concepts, objectives, prioritiesand requirements.- Documented, edited and/or modified fiber optic network assets using fiber optic network software by recording fiber optic for inside plant and outside plant operations.

Level 3 – 2010 to 2011 Telecom Engineer and Hands-On IT Project Manager using due diligence and governance identified overstated future revenue streams, $3 billion in missing hardware, and overstated depreciation schedules from the acquisition of 5 bankrupt companies.- Previous bankrupt companies overstated future revenue streams by including non-existent customers. 80% of customers were missing customer-billing data—Level 3 can’t bill a non-existent customer.- Some customers had not been billed for 5 years.- Previous bankrupt companies overstated the quantity of hardware in central offices and therefore overstated the depreciation costs. Missing hardware exceeded $3 billion dollars.

Boet – 2001 to 2004 Telecom Engineer and IT project manager for commercial bank and managed day-to-day call center operations and upgrades of 21 remote phone systems. - Negotiated client billing dispute; which stopped a lawsuit from going to court.- Designed, implemented, and upgraded a frame relay network to MPLS, increased throughput by 200%.- Discovered excessive employee turnover. Provided training and positive motivation, sick time was reduced by 27% and turnover was reduced by 35%.- After detecting exposure to toll fraud; reduced cellular costs by 15%.- After discovering unresolved past due balances for a branch closed 7 months earlier; I worked closely with vendors to resolve past-due balances, and canceled unnecessary long distance facilities; negotiated a refund.- Managed 21 remote branch PBXs. Improved efficiency by hardware & software upgrades which reduced call processing time by 15%.- Managed 2 PBX operators and 1 subcontractor; provided coaching.

Aurora, Colorado, Us

- hardware installer who installed or de-installed PBXs, switches, other hardware in Centurylink, AT&T, and/or Verizon central offices. - Built databases of cards, power supplies, transmission equipment for resale to 3rd parties in an Agile environment.

Qwest– 2009 to 2010 Engineer and IT systems project manager who worked with back office and provisioning systems to support introduction of new products metropolitan optical Ethernet (MOE).- Negotiated vendor dispute; prevented the cessation of a project.- Shadowed SMEs as they performed their job; captured NOC process steps; documented process flows; wrote the most complex technical documents involving metro-optical Ethernet (MOE) and conversion of 4 inventory systems to one system (Cramer). - Created 475 page Training Guide and 167 page Survival Guide. - Created QMOE manual as well as creating technical documents about the order process and provisioning.UBN – 2008 Telecom Engineer and IT Project Manager who managed a matrix of subcontractors, suggested areas for improvement in internal OSS processes along with possible solutions to an OSS provisioning system riddled with bugs and errors, and successfully implemented hosted VOIP.- Negotiated vendor installation prices; reduced costs.- Project managed Engineering, Furnish & Install (EFI) 60 VOIP client facing projects per month. This included managing activities of multiple subcontractors.- Negotiated client complaints and disputes; prevented loss of future revenue.- Managed customer orders to meet or exceed internal metrics.T-Mobile Wireless – 2007 Engineer and IT project manager using due diligence and governance identified $30 million missing hardware and overstated future revenue stream from acquisition of 3 bankrupt companies. - Previous bankrupt companies overstated future revenue streams by including non-existent customers. 40% of customers were missing customer-billing data—T Mobile can’t bill customer.- Previous bankrupt companies overstated the quantity of hardware in central offices and therefore overstated the depreciation costs. Missing hardware exceeded $30 million dollars.- 1800 pieces of hardware and 130,000+ circuits from 4 databases to Cramer database on schedule.

Ciber – 2005 to 2006 Engineer and project manager that managed limited project resource allocations on a very short time frame.- Performed software and hardware security functional testing, by wrote test plans for multiple voting machines from different vendors. Provided examples on testing for specific conditions, which identified weaknesses in security. Performed security tests, identified failures, identified voting machines resistant to tampering, identified and documented violations in security. - Publicly recognized by the client, New York State Board of Elections, for excellent quality of work.Micromedex – 2004 Engineer and project manager who managed a replacement network on a short schedule- Given the large number of serious injuries, deaths, and lawsuits from inaccurate prescription dosage information printed on drug containers, architected replacement network to update 80,000 pharmacist's notebooks on a nightly basis to reduce the quantity of incorrect prescription dosage information provided to pharmacists.

Lisle, Illinois, Us

DeVry, a college with diminishing enrollment, I was the sole instructional designer and professor thattaught college level classes on LANs, WANs, Sonet, fiber optic transmission systems, cellular, wireless (GPS, cellular, PCS, Loran-C, TDMA, FDMA, CDMA, GSM, 802.11g, 802.11h, 802.11i, 802.16) data communications (RS232, X.25, frame relay, SNA, ATM, 10/100/1000 Base-T), SS7, and basic telephony.

Tokyo, Jp

Qwest, our largest customer, decided to stop purchasing hardware, which would have bankrupted NEC. Project manager who conducted two pilot programs, which restored both technical and social confidence in NEC’s products.- Negotiated vendor contract.- Designed DLC hardware solution reusing existing cabinets resulted in saving 6 weeks construction time and $240,000 savings for each pilot or ~500,000.00 total savings. Awarded Brass Plaque by NEC.- Designed, priced, and recommended digital loop carrier (DLC), SONET, and M13 multiplexor hardware solutions, for Qwest, MCI, Sprint, WorldCom and CLEC customers. Worked with the Implementation team on new contracts or add on services and managed project installation.- OC-48 ring exposed to a hurricane, 3’ of saltwater, and 18 “ of muck; was moved OC-48 ring from Miami to 3 cities; project manager who negotiated the reuse of OC-48 ring hardware which saved Sprint $600,000.00. Awarded Brass Plaque by NEC.- Moved, installed, re-configured, and turned-up DWDM system on-schedule and under budget.- Designed multiple OC-3 or OC-12 rings; each fed a cellular tower; each Sonet ring used for backhaul traffic.- Designed OC-3 ring, M1-3 mux, M1-0 mux system that fed a gambling casino located on a barge in a river; provided voice and data connectivity to hotel and casino phone system, bank of credit card processing machines, and bank of public (guest) telephones.- managed activities of multiple team members in different departments.

Overland Park, Ks, Us

TCI, our largest customer designed, priced network upgrades on 41 citywide CATV systems, upgrading them from 270 MHz to either 750 MHz or 860 MHz citywide systems.- Negotiated vendor contracts that saved $38,000 by volume purchasing of hardware.- Managed staff of 4 engineers; provided coaching, employee development.- Managed subcontractor remote staff of 38; reduced anticipated design time by 30 days.- Managed financial estimation and budget tracking in assigned projects.

Monroe, La, Us

● Designed and priced frame relay, switched Ethernet, and ATM networks, for clients with 30 to 6,000 locations; and priced associated CSU/DSU, bridges, routers.● Discovered the customer’s present physical and logical network configurations.● Determined existing network protocols and applications to qualify connectivity need.● Recommended types of services that integrated into the customer’s existing network.● Developed network architecture for the user that balances the existing requirements with future requirements and provides a cost-effective solution.● Provided user’s perception that their existing applications are causing the need for increased throughput in order to grow rapidly.● Supported production of proposal and insured all key issues are addressed. Insured all benefits were emphasized properly.● Collaborated with the sales representatives and product managers to assure that the correct products were proposed to meet customer’s business needs; and converted traffic requirements to capacity plans.● Worked with product managers to improve life cycles, pricing, discount structures, market the product, and determine appropriate rates to charge the clients.

● Designed and priced frame relay, switched Ethernet, SONET, ATM networks and equipment.● Presented to customer the benefits of product and design.● Developed and successfully inter-networked a Cascade 9000 to a Cascade 8000 through a Public NNI.● Designed frame relay migration for an existing SNA network, reused almost 100% of the existing equipment, saved $125,000. ● Designed & implemented frame relay migration for an existing X.25 network, increased throughput by 200%.● Provided coaching, training, and managing of salespersonnel.

Us

● Improved switched Ethernet network workstation access from 50% to approaching 100%.● Assigned IP addresses for routers, nodes, and Domain Name Server (DNS).● Designed, built, and installed 10/100 Base-T LAN comprised of 258 buildings, 8,000 nodes, and 11 offsite locations ahead of schedule and under budget.● Accomplished 99% uptime availability for 10/100 Base-T LAN.

Cranberry Township, Pa, Us

● Publicly recognized in company newspaper 3 times for contributions to improve customer satisfaction, profitability, and quality. ● Co-managed a $70 million dollar project for procurement and installation of 12 PBXs and over 70 miles of fiber optic cable. Project completed ahead of schedule and under budget.● Managed processes for both switch and inter-switch translations.● Developed and directed backbone cable installation plan, reduced installation time from 9 months to 2 weeks, saved $250,000 per annum.● Reduced telecommunications proposal approval & funding process from 2.2 years to 66 days.● Managed construction of office building ahead of schedule and under budget.● Identified vendor overcharges, secured refunds in excess of $256,000.● Developed and directed perpetual inventory system; reduced costs by $50,000.● Favorably negotiated vendor dispute with settlement in excess of $600,000.

Post Ms, Telecommunications

Ms, Telecommunications

Bs, Accounting