Michael Ciego Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Australia

The Remuneration & Reporting Analyst provides a link between people data and strategic decisions, along with delivering operational and compliance business reporting requirements and data governance. This role provides support to stakeholders on matters relating to remuneration, benefits reward programs, job evaluations and benchmarking.

The People & Culture Consultant is responsible for providing high quality, professional, responsive, and cohesive People & Culture services. Being the primary contact for people matters and responsible for representing People and Culture as a credible, business-focused advisor, delivering operational excellence, guidance and advice in the consistent and effective application of P&C policies, procedures and practices.

Uniting Vic.Tas is the community services organisation of the Uniting Church, delivering services and programs across Victoria and Tasmania. Uniting works alongside people of all ages in local communities. We work together to inspire people, enliven communities and confront injustice.• First point of contact for HR queries through centralised HR inbox and HR Connect phone line.• Support a portfolio of multiple Uniting programs and services across the organisation suchas Early Learning, Child Youth and Families, Aged Care, and Alcohol & Other Drugs.• Support and work closely with multiple HR Business Partners across different areas, locations andservices with matters across the entire employee lifecycle.• Draft employment contracts and variation of employment letters throughout employee life cycle.• Process new starters and action employee changes in HRIS/Payroll system MYOB PayGlobal.• Interpret and provide advice to employees and line managers on HR policies, procedures and multipleModern Awards and Enterprise Agreements.• Manage end to end recruitment process in PageUp, supporting hiring managers.• Write job advertisements and post to multiple external jobs boards, regional newspapers, JobActive, LinkedIn etc.• Monitor and update employee compliance; WWCC, VIT, AHPRA, Fit2Work police check, qualifications,training and development.• Work with Payroll team to resolve pay enquires, incorrect data, over payment, back payment andunder payment issues.

South Melbourne, Victoria, Australia

Australian Unity is a national healthcare, financial services, and independent & assisted living organisation providing services to almost one million customers, including 300,000 members nationwide.• First point of contact via phone and email for any HR or Payroll enquiries.• Manage and action requests through ServiceNow ticketing system.• Support level 1 ER and employee grievances issues and escalate where required.• Generate contracts and letters throughout employee life cycle.• Process new starters and employee changes in SuccessFactors and Preceda.• Interpretation of EBA awards/agreements within corporate, Independent & Assisted Living, and Home Based Care services.• Provide HR support and advice to managers and employees through Employee Central inbox.• Liaise with Talent Acquisition to track progress of new hires and follow up on compliance.• Work with Payroll team to resolve pay enquiries and system issues with Preceda.

Malvern

Ascender serves over 1.3 million customer employees and over 1,400 global brands and listed companies across a range of different industries, provide integrated HR and payroll software and outsourced services with platforms developed and maintained in house. Headquartered in Australia, we have 900+ staff across 12 offices throughout APAC who have local payroll and HR knowledge and expertise across 7 languages, providing solutions to 31 country legislations.• Task management and allocation to team via MyHRW ticketing system.• HRIS system and navigational support for multiple external clients using SAP SuccessFactors.• Process new starters and employee changes in the HRIS.• Submit and monitor pre-employment Equifax background checks.• Liaise with payroll and resolve data interface issues with Preceda.• Generate contracts and letters throughout employee life cycle.• Provide level 1 HR support and advice to employees and through People Central inbox.• Work with L&D team to assign appropriate orientation schedule to new starters.• Create custom adhoc reports through the HRIS.• Implemented purchased leave process and wrote instructions.

Singtel Optus Pty Limited is an Australian telecommunications company headquartered in Macquarie Park, New South Wales, Australia. It is a wholly owned subsidiary of Singtel. Optus is the second-largest wireless carrier in Australia, with 10.5 million subscribers as of 2019• Build and maintain relationships with small medium business owners who have chosen Optus as their business fixed line phone and internet service • Case manage escalated complaints and issues and provide a personalised approach to ensure a resolution is found • Determine and advise on tailor made business solution products for SMB customers - line hunt, call diversion, fax, etc. • Support network faults team and provision backend technical system information to troubleshoot and avoid major delays to fixed connections • Coach and train peers being the SME in a team of 14 • Developed and contributed to project CSI (Customer self install) to streamline self modem installation by the end user • Test infrastructure to determine the type of fixed services available • Mitigate and manage risk of TIO complaints by the customer • Champion the Optus brand and maintain a positive NPS net promoter score • Contribute to continuous improvement initiatives

Melbourne, Australia

• Part of a specialised team of 6 to manage complex customer complaints and escalation of issues with fixed line connections • Provision and troubleshoot system process to activate ADSL, ULL, HFC cable, NBN connections • Case manage issues on a personal customer to consultant relationship until resolution • Liaise with internal network engineer team to understand complex faults and find workarounds and solutions to prevent further connection delays • Mitigate risk of complaint escalation to the TIO and finding a suitable solution to resolve issues in the interim - account credits, mobile broadband, call diversion options etc• Maintain positive NPS net promoter score and reach KPIs

Melbourne, Australia

• Manage preactivation process for fixed line services - ADSL, ULL, HFC cable, NBN• Resolve connection issues from a backend side and advise customers of any delays• Respond to customer billing and account enquiries • Complaint management of complex customer issues regarding fixed line connections• Liaise with third party provides - Telstra Wholesale, NBN Co also contractors carrying out connection of services • Work with offshore teams to resolve customer issues • Support role as SME to coach and guide members of the preactivation team• Facilitated classroom training to a team of 14 new starters for 4 weeks and provided ongoing support on the floor• Secondment to various roles at Optus

Tullamarine, Victoria, Australia

For two decades, Skybridge has been the industry’s innovator. Our network of 3000+ field Contractors located across Australia, combined with our expertise, systems and resources ensures that your project is delivered safely and efficiently.Skybridge creates better communities through the delivery of technology. Our field installation solutions are utilised across a range of sectors using a system-driven approach that provides unparalleled transparency and accountability.

Melbourne, Australia

Roy Morgan is Australia’s best known and longest established market research company, with an unparalleled reputation for reliable, accurate, meaningful, revealing market research. Proudly independent, the Company now operates globally.

Sunshine, Victoria, Australia

Sanity Entertainment is Australia's leading Retailer of Movies, TV Shows, Blu Ray, Gaming, Music, Books, Pop Vinyl and Official Merchandise.

Post Graduate Diploma, Human Resources Management

Bachelor Of Arts - Multimedia, Digital Communication And Media/Multimedia