Michael (Mike) Jackson Email & Phone Number

Stamford, Connecticut, Us

• Assisted in facilitation of sprint planning, daily scrum stand-ups, retrospectives, stakeholder meetings, and software demonstrations• Led in part, the migration from Parasoft to Karate framework for API testing, without any loss in functionality or downtime• Implemented additional utilities in karate to provide a common library for repeated functions. ie...timestamps, random numbers/string, encoding/decoding gzip and b64 objects• Lead development in Karate (scala for Gatling) for performance and load testing of customer facing APIs• Revamped Hopper team services to streamline effectiveness and improve coverage• Trained new test team members on services before taking on new jobs and continue to remain available for questions related to previous test setups, new test implementations, and general how-to’s• Continue mentoring of test team members and conduct knowledge transfer trainings when needed• Work with internal teams to enhance nightly test automation runs to incorporate numerous scenarios such as user type, account type, compliance state, and such without duplicating tests by implementing the use of a different field in git pipeline options and code within karate to select correct scenario(s)• Make complex systems understandable by detailing individual parts/steps and they fit together to provide the complete picture• Help coordinate architecture design and potential future issues with Business Development, Product Management and other stakeholders to help improve the product/service before any development begins• Updated Goldberg team testing to new karate strategy, from postman and manual processes• Encouraged Goldberg team to implement test endpoints for Kafka services to facilitate automation testing for internal services• Participate in Goldberg Best get-together to discuss internal improvements that can be implemented to help facilitate a better service for our customers/consumers

Stamford, Connecticut, Us

• Extensive experience in preparing test cases and suites for performing integration, sanity, smoke, functional, system, user acceptance and regression tests using Parasoft SOATest tool & Postman• Led Tester on innovative and visionary new applications like MFA (multi-factor authentication) with OAUTH2, and GraphQL conversions from REST, using emerging technologies• Lead development in Parasoft LoadTest for performance and load testing of customer facing APIs• Lead development on reference test suite standards and naming conventions, environment definition/differentiation, and authoring of numerous scripts to reduce monotonous updates to similar objects in Parasoft SOATest• Developed and continue to enhance comparison scripts, to eliminate the need to manually code individual assertions between IT and customer facing API Endpoints• Mentor API team members on automation using reference objects and using optimization techniques; leading to increase in productivity of 30%• Perform daily regression of API services in various environments to ensure quality and catch defects• Co-Lead refinement of story and bug templates for Jira issues• Participate in Agile sprint planning, daily scrum stand-ups, retrospectives, stakeholder meetings, and software demonstrations• Help coordinate testing efforts with Business Development, Product Management and other stakeholders• Partner with Integration and Manual testers to better understand implementation and use cases for products• Experienced in Parasoft Virtualize Service Virtualization tool to mock responses, as needed, for in development testing as well as edge case scenarios• Utilize Chalk, SharePoint, Google Docs, and HP ALM (no longer in use) to document test plans and cases• Utilize Jira for story and bug tracking across numerous projects and epics, in Agile testing life cycle• Work with AWS, Kubernetes, Helm Charts, and GIT pipelines for deployment of services through test environments

Stamford, Connecticut, Us

Glendale, Colorado, Us

Worked on a contract basis to get new QA members up to speed while working new job

Glendale, Colorado, Us

Sole QA person to a development team of 8 – June 2017 thru Dec 2018 due to severe attrition after rebranding.Covius (formerly LenderLive) - were we deliver technology-enabled solutions to the financial services industry.Covius, our new brand name, reflects our singular focus on delivering technology-enabled products and services that simplify complexity, streamline processes and deliver confidence to financial services companies operating in a competitive, highly-regulated environment.

Glendale, Colorado, Us

In addition to previous position:QA TESTING• Perform integrity and data audits periodically, outside of deployments, to ensure application quality and no adverse effects due to other changesCHANGE MANAGEMENT• Work closely with Business Analyst to manage backlog and ensure continuous delivery of features• Coordinate production changes through Manage Engine Service Desk Plus, BPM and TFS as a part of Scrum / Agile process• Participate in Change Advisory Board (CAB) of ITIL Release Process for releases affecting Production environments• Assist in facilitation of sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrationsABOVE AND BEYOND CURRENT POSITION• Headed Server moves to new architecture layout to allow the use of VMWare Site Recovery Manager (SRM) and Veeam• Worked with Net Eng to update F5 and IPAM settings for new architecture layout• Facilitated service account and password updates for various agents• Orchestrated a move of release validation into automated process at a component level within OutSystems, rather than current end-to-end testing which could fail for reasons outside of the component being updated.• Setup and conduct NetSparker and CheckMarx scans on developer code to determine vulnerabilities before deploying to QA and integrated into release process

Glendale, Colorado, Us

QA TESTING• Develop testing spreadsheet to track planned steps, desired outcomes, actual outcomes, notes and testing pass or fail variations• Develop and Maintain quality release validation documentation for all managed releases to facilitate insurance of deployment success• Develop and Maintain quality test documentation to build functional, unit, integration, and regression testing libraries for in house applications• Develop SoapUI test for Soap and Rest services to assist in compartmentalizing testing to individual pieces rather than end-to-end• Work with end users and clients to test and/or troubleshoot existing issues or recently deployed issues as needed• Author detailed Change Request for system enhancements due to bugs or missed requirements as well as new and forward thinking requirements for an applicationCHANGE MANAGEMENT• Architected and oversaw build out of automated release process within Serena Business Process (BPM) to reduce manual efforts within Excel spreadsheets, Outlook calendar item, and email notifications• Worked with Development to implement automated release deployment through Team Foundation Server (TFS) and integrate with BPM to reduce human error during manual installs and continue to improve• Assist in Client notices and communication when director was unavailable• Support after hours deployments and perform additional release validation outside of standard, based on application and/or clientABOVE AND BEYOND CURRENT POSITION• Facilitated service account and password updates for various agents• Lead and influence others including those more senior on best practicesMISCELLANEOUS• Managed lottery pool for those interested (after given VP approval)• Coordinated team summer picnic and holiday white elephant gift exchange• Coordinated team events outside of work including dinners, team and family functions, and adult night outs to improve cohesion between peers from different levels and departments within the organization

Englewood, Co, Us

• Analyzed, developed, modified, tested, and maintained product guidelines within LOS to meet company, investor, and industry changes during the housing recession of 2008-present, RESPA reform, loan quality initiatives, and more while diagnosing, isolating, and debugging software problems and performing problem resolution• Continually evaluated business process to identify opportunities to streamline operations, standardize processes, eliminate repetition, and accelerate productivity contributing to a reduced overall programming time of more than 20%• Reduced cycle time for implementation of software releases by collaborating with development and QA teams to establish software release procedures; resulting in fewer ad hoc updates, improved standardization• Developed and improved current Excel Spreadsheets to be dynamic and pull in data rather than requiring manual entries between spreadsheets, yielding 2-3 hours a day in lost productivity• Developed and maintained the Secondary Department page, to offer the company an insight into the department, within Pulte’s SharePoint intranet site and assisted other departments in the development and maintenance of their pages• Created Crystal Reports and SQL queries for adhoc reporting and company use, to facility request for historic, current and forecasted information of pipeline data• Maintained SOP (Standard Operating Procedure) Documentation to set a standard process that anyone could follow and assist in the cross training of others within the department• Ensured accurate pricing with investors and vendors through daily downloads, personal contact, and system programming prevent losses due to misquote on rates

Columbia, Maryland, Us

• Provided pre-sales support including customer presentations to internal/external resources, explaining the application, meetings, high level design reviews to inform Customers’ of the benefits of a Micros POS system and help drive the sales of additional modules• Consulted with new and existing Customers’ to determine and review hardware, software, or system functional specifications and obtain initial Customer sign-offs prior to system installation to insure the Customers’ needs were fully met by interacting, liaising, and communicating status updates throughout development cycles• Developed POS databases, setup hardware, and created or modified reports as required while staying abreast of Hospitality industry and Customers’ issues and requirements• Developed documentation, including training outlines, customer specific report packages, based on customer specifications and established standards, release notes, newsletters, online help, etc, in an effort to streamline the conversion to a new POS system• Conducted end-user staff and / or management training which included staging, set up, breakdown of equipment, to ensure a smooth installation process and minimize post-installation support requirements• Provided live support coverage at Customer sites during and after the system live period, as budgeted and required, by the Customer to ensure a smooth transition to their new POS system and minimize post-installation support requirements• Addressed any Customer issues after install to ensure a customer for life and validate the satisfaction with their new system

Bachelors, Spanish

Masters, Database Administration

Masters, Computer System Security

Bachelors, Computer Science