Michael Kingery Email & Phone Number

Committed healthcare leader with over 18 years of experience optimizing government-sponsored healthcare programs. Rooted in a dedication to improving healthcare accessibility and quality, I strive to bridge the gap between healthcare and basic necessities for vulnerable populations.🔑 Key Accomplishments:■ Executed Medicare integration during CVS acquisition to rationalize people, process and platforms. Exceeded savings goal of $60M through streamlined operating models, consolidated vendors, implemented best practices and migration to future state technology platforms.■ Managed the legacy Medicare Shop, Buy, and Enroll solution, while leading a multimillion-dollar replatforming effort. Investment objectives included enhancing conversions, retention, and establishing omnichannel capabilities across DTC and Telesales channels. ■ Guided strategic direction of Medicare’s member-focused portals, both public and secure, orchestrating enhancements and tactics that propelled digital adoption of the secure portal from 18% to over 30%. Led multi-pronged personalization initiatives to enhance convenience and improve member well-being.■ Supported Medicare P&L by implementing strategies to grow product cross-sales, simplifying pharmacy interactions, enhancing member retention, improving STARs, boosting digital adoption and initiatives to improve SG&A. ■ Headed the implementation and delivery of BPO services for Enrollment, Billing and Reconciliation. Supported over 3 million managed care members for diverse midsize and Fortune 500 companies.🚀 My Expertise Encompasses:■ Programs: Medicare (MA-PD), Prescription Drug Plans (PDP), Special Needs Plans (SNP), Medicaid, ACA■ Specialties: Enrollment, Billing, Reconciliation, MHK MarketProminence, Member Materials, Contact Center, Complaints, Grievance, Appeals, CTM, Pharmacy, Prior Authorization, Shop Buy Enroll, Telesales🔑 Core Competencies: Integration Leadership, Operations Management, Healthcare Optimization, Business Technologist, Digital Strategy & Engagement, Change Management, Business Process Improvement, Program Management, Product Management, Financial Acumen, P&L Support, Business Process Outsourcing, Communication & Collaboration, Vendor Management, Regulatory Oversight🤝 Let's Connect: I'm always eager to connect with like-minded professionals. Whether you'd like to chat about the latest trends, explore potential collaborations, or simply network, I'd love to hear from you. Feel free to reach out to me directly at michaelckingery@gmail.com.

Listed skills include Process Improvement, Managed Care, Medicare, Medicaid, and 31 others.

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  Florida State University

  Finance & Management Information Systems