Michael Kolster Email & Phone Number

Ladera Ranch, Ca, Us

San Francisco, Ca, Us

Managing AEX Named Accounts in the US.

Engineering Technology Consulting - CAD/GIS/Digital Twin strategic planning, construction management, asset management, implementation, training, and standards development.Consulting: Developing Business Requirements Southern California Edison's Copperleaf SaaS upgrade/migration. Ensure smooth transition integrates with existing technology (SAP, P6, InEight, and GIS).

Exton, Pa, Us

• Led an international team of nine Enterprise Success Managers responsible for utility and government accounts. Mentored and coached the team in human-centered design to identify business challenges, resulting in the development of superior success plans that leveraged our solutions.• Orchestrated a collaborative workshop that embraced human-centered design principles, resulting in a customer-centric solution that elevated customer engagement and satisfaction by over 50%, showcasing adeptness in cross-functional team collaboration and innovative problem-solving.• Spearheaded the onboarding of new customers and led executive business reviews, enhancing user sentiment NPS by 55% and achieving 100% renewals for designated accounts, evidencing strong executive engagement and successful customer journey management.• Strategize on leveraging Bentley's large portfolio of applications to expand and grow usage. Developing success journey maps to leverage CAD, BIM, content management, GIS, digital twins, construction, analysis, sensors, and asset management.

Exton, Pa, Us

• Partnered with account executives, solution engineers, project managers, product managers, and support account managers to increase user sentiment (NPS) and efficiency. Ensuring our enterprise E365 accounts success plans align with their business objectives through improved collaboration and technology adoption.• Analyze usage trends and partner sales to increase the adoption and expansion of our solutions.• Developed comprehensive user success plans that identified customer challenges and provided solutions with qualified ROI.• Conducted regular success meetings, led engagement projects, and conducted quarterly business reviews to build strong relationships, trust, and brand loyalty.• Nominated for a Bentley PRICM award 3 times in 6 quarters.

Vadodara, Gujarat, In

• Manage support staff (1 US and 4 offshore) and assign service tickets in ServiceNow. Coordinate and ensure compliance SLA requirements to maintain customer-centric focus and exceed expectations (Bentley, Autodesk, Clarity, and ProjectWise).• Mentor and train offshore professionals and coordinate or conduct training programs accordingly.• Manage all enterprise content & collaboration on-site server/client and engineering SaaS applicationsIdentify and implement minor enhancement projects to automate business processes that increase productivity and improve system performance.• Work with Black & Veatch leadership to develop long term technology road-maps to maximize application use and ROI.• Identify and implement improvements to current operations and workflows. Implemented knowledge management articles improving support resolution time (ART) by 45%.• Develop and implement a cloud strategy to improve system performance and maximize up-time.• Manage to solve complex problems by primarily leveraging the systems and tools currently available to the organization.

• Led the successful deployment of the Copperleaf C55 Project Portfolio Management Solution at Southern California Edison, orchestrating the development of business requirements, leading workshops, and managing project schedules and risk mitigation in collaboration with vendors.• Executed functional and process requirement workshops to guarantee C55 solution's functionality and system interoperability, ensuring seamless integration and operational excellence.• Directed Organizational Change Management (OCM) initiatives and comprehensive training programs,facilitating smooth adoption and maximizing project impact and stakeholder engagement.

Houston, Tx, Us

Assisted new executive leadership in reorganization and branding of the LA office with 30 employees who provide corrosion engineering and cathodic protection construction services. • Managed LA office Engineering and Construction staff, including P&L responsibly.• Improved cash flow by reducing invoice Days Sales Outstanding (DSO) by 47 days.• Increased sales by 50% and increased profit margins by 25%, exceeding LA territory targets.

Oakland, California, Us

• Directed a $100+ million annual investigatory excavation (Digs) program to ascertain and confirm the integrity of 6,700 miles of gas transmission pipeline. Implemented a unit cost structure, achieving a 48% reduction in average project construction costs. Collaborated with engineering leadership to expedite pipeline repair decisions from 16 days to 4 hours, resulting in an estimated annual savings of $1.8 million.• Led external corrosion direct assessment (ECDA) PMO which streamlined the process for permitting and planning of corrosion projects being sent to the Digs Program. PMO coordination led to earlier project visibility, improved permitting, and a 20% reduction in project initiation costs.• Partnered with Subject Matter Experts (SMEs) and orchestrated collaboration across divisions and departments, leveraging stakeholder insights to enhance organizational efficiency and effectiveness.

Oakland, California, Us

I have managed the support staff responsible for supporting and managing engineering technology and data management. Developed CAD Standards based on NCS and integrated configurations with ProjectWise. Managed support service tickets and supervised engineering application support staff. Implemented ProjectWise for Engineering and worked to import legacy FileNet data. I developed a technology roadmap from design, construction, as-built, operation, and records asset lifecycle management. I worked with Gas leadership to expand the use of 3D technology, Mobile, and Asset Performance Management.

Long Beach, Ca, Us

• Formulated and executed a comprehensive Engineering technology strategy to enhance and standardizeengineering technology workflows and procedures throughout the organization.• Instituted technical support standards, processes, tracking, and a knowledge base, achieving an 80%improvement in closure rate and saving over 8,000 hours and realized annual cost savings of $540,000.• Implemented the first SasS estimating tool and created all new design standards manual. • Employee of the year finalist.• Won the 2008 BE Award of Excellence for the CAD/GIS modernization project plan.

Exton, Pa, Us

• Conducted training and sales presentations. Presented and spoke at industry conferences. Partnered with sales teams to identify technology improvements and increase productivity while improving customer retention for enterprise subscription accounts. • Demonstrated acquired technologies – C.I.S (Fiber Design), Haestad (Water), and Cook Hurlbert (Utility Design).• Conducted in-person and web-based training classes for hundreds of students - Certified trainer on MicroStation, Descartes, GeoGraphics, Map, Geospatial ProjectWise, IRAS/B, CAD Manager, and DWG Translations• Developed training materials• Partnered with sales teams to clearly identify opportunities, define client needs, and develop solutions• Maintained an exceptional performance review each year of employment

Lean Six Sigma - White Belt, Lean

Certificate - 120 Hours, Leadership

Certificate, Advanced Ms Office

Extraordinary Productivity

Certificate, Supervision And Leadership

Sales And Account Management