Senior Product Manager And Data Steward
CurrentResponsible for managing, monitoring and improving process around integrated data in the Microsoft Dynamics CRM system supporting Middle Market Banking, Government & Institutional Banking, and Commercial Real Estate. Owns data maintenance processes for customer master data, organizational hierarchy, product hierarchy and other high touch integrated data. Provides analysis of proposed changes to determine impacts, explaining impacts to teammates and business stakeholders, interfacing with upstream system stakeholders, determining a plan of action, testing, and implementing. Business team lead for all data integrations in the system, including profitability, credit exposure, loan and account balances. Maintains outstanding relationships with upstream and downstream partners, being aware of their roadmaps and how they impact the CRM, and ensuring that CRM teammates, leadership, partners in technology, and business stakeholders are aware and prepared.