Michael Claxton Email & Phone Number

Saint Charles, MO, US

St Charles, Missouri, United States

• Responsible for supporting the day-to-day operations of the greater St. Louis market.Specifically:
• Oversight and support of operations for the greater St. Louis market
• Driving team performance through organization and planning
• Ensuring the office is operating at the highest possible standards by following all processes and procedures
• Oversee the management of inventory levels
• Lend support to local personnel for compliance of office operations

United States

• Multi-market leadership position requiring regular travel.
• Hired and developed staff for the existing Missouri market and the Minnesota expansion.
• Identified KPIs and stood up processes to track and drive improvements. Customer satisfaction scores increased by 10% and production by 15% in under six months.

St Peters, Missouri, United States

• First hire for new market expansion (Greater St. Louis Market) with over a $100 million investment.
• Staffed all field technicians and customer service departments through 2022. Some technical staffing responsibilities shared through 2023.
• Maintained facilities consisting of 30,000 sq ft of warehouse space and 10,000 sq ft of office/retail.
• Managed inventory, cycle counts, shipping, receiving, and material check-out.
• Obtained licensing and permits required for business operations.
• Engaged municipalities, communities, and HOAs to communicate scope of work, expectations of construction, and resolve disputes.

Indianapolis, Indiana, United States

• Lateral move from Nashville, TN, to an established market with greater growth opportunities.
• Led all local employees consisting of two service managers, six office staff, and 35 field technicians. Indirectly managed 50 seasonal door-to-door sales reps.
• Maintained a fleet of over 35 service vehicles and a 4,000 sq ft facility.
• Managed a multi-million-dollar budget and responsible for P&L.
• In 2019, initiated the search for a larger facility to support the growing operations. Worked with a broker to review options. Negotiated lease terms and tenant improvements. Orchestrated the relocation and setup.

Nashville, Tennessee, United States

• Stood up brand new operations and recruited all the local staff, consisting of one service manager, four office staff, and 25 field technicians.
• Obtained all necessary licenses to meet compliance for a new business and to legally deploy and apply pest control methods and products.
• Responsible for a fleet of over 25 vehicles and a 2,500 sq ft facility.
• Operated within a million-dollar plus budget, oversaw P&L.
• Indirectly managed over 40 seasonal door-to-door sales reps.
• Sourced temporary housing, furniture, and solicitor permits for seasonal sales reps.

St Louis, Missouri, United States

• Supervised and developed up to 20 technicians at a time.
• Involved with interviewing and hiring.
• Responsible for compliance with state and federal laws for all technicians.
• Set, tracked, and maintained KPIs for service technicians.

Purdue University Global E-Diploma, Business Administration, Management And Operations

Purdue University Global has confirmed that this student has met all degree requirements for the program listed. Purdue University Global.

Education record