• Achieved one of lowest exception rates at 1.4% by effectively handling customer frustrations, providing them with relevant solutions and protecting the bottom line of the business, while maintaining a customer feedback score of 80% or higher.• Triaged hardware and software problems on MacOS and iOS devices, restoring operating systems or repairing computers with minimal failure rate.• Served as mentor to peers, providing individual feedback to improve their performance ratings.

Sponsored by Viasat, I researched the efficiency of adaptive clustering protocols. At the end of the summer research program, I presented my findings at a student showcase and received a student travel award and student success grant.• Improved runtime efficiency of simulations by an order of magnitude by refactoring code from other researchers, enabling me to run more simulations in less time and make quick iterations. 
• Achieved 42% improvement in data throughput over similar protocols by developing a new adaptive clustering algorithm which ultimately prolonged network lifetime.• Used data visualization methods to document results and presented at poster showcase.• Research paper published by IEEE and presented at CCNC 2020 conference.• Publication: https://ieeexplore.ieee.org/document/9045635

• Designed and implemented from scratch a series of unique guest experiences and workshops that involved the use of Apple products, VR, and other technologies. These guest experiences resulted in over $65,000 of additional revenue for the department per year.• Executed signature events to over 1,200 guests per season creating lifetime customers for the business.• Managed purchasing, inventory, maintenance and imaging of department electronics and contracts.