Michael Mcmillan Email & Phone Number

Knoxville, Tn, Us

Sacramento, California, Us

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Knoxville, Tn, Us

Michael McMillan is a seasoned entrepreneur with over 20 years of experience in owning and operating call centers and software companies. His deep understanding of business operations, coupled with his expertise in generative AI application implementation, has allowed him to revolutionize customer engagement across industries worldwide.Michael's innovative work in integrating AI models, such as ChatGPT, into call center operations has transformed how businesses communicate with their customers. This groundbreaking work has been widely recognized and featured in multiple publications.As a speaker, Michael is known for his ability to make complex AI concepts accessible and engaging. He has shared his insights on numerous stages, captivating audiences with his dynamic delivery and thought-provoking discussions. His speaking topics extend beyond AI, encompassing customer experience, sales, and business leadership, reflecting his broad business acumen.With a unique blend of technical expertise and practical business experience, Michael delivers speeches that are not only informative but also inspiring. His extensive experience and passion for generative AI, combined with his insights into customer experience and business leadership, make him a sought-after speaker in the field.

Knoxville, Tn, Us

Founded on the principle of driving innovation in customer engagement and workplace collaboration, BizSprints stands at the forefront as a Managed Service Provider (MSP) in the dynamic realms of customer experience and collaborative work management. Our expertise spans across an array of cutting-edge solutions including Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), and groundbreaking Generative Artificial Intelligence (GenAi).At BizSprints, we specialize in integrating advanced Virtual Agent technologies, offering businesses an automated yet personalized touch in customer interactions. Our CRM and Case Management systems are meticulously designed to streamline client relationships and operational efficiency, ensuring a seamless experience for both businesses and their customers.Our commitment to excellence extends to the collaborative work management space, where we empower teams with sophisticated tools and platforms, fostering a culture of efficiency and synergy. Our solutions are tailored to meet the evolving needs of modern businesses, ensuring they stay ahead in a rapidly changing digital landscape.BizSprints is more than a service provider; we are a partner in your journey towards excellence in customer experience and collaborative work environments. Join us in redefining the future of business interactions and teamwork.

Raleigh, North Carolina, Us

Provide Contact Center, BPO, Customer Experience, Sales, and various other relevant industry insights and advice to the Board of Directors, Officers, and Company Leadership to assist with the success and growth of the organization.

ProximoCX is a Customer Experience support firm that harnesses call center data to provide clients with superior data and insights while making a sustainable impact on employees and their families.

Chief Revenue Officer of a Data Aggregation and realtime Visualization Information Technology Firm. Had complete responsibility for all revenue teams including Sales, Customer Success, and Partner Management. Reporting to the CEO and Chairman of the Board was responsible for all forecasting, pricing strategy, and Team Development. - Lead the pivot of the business from a Perpetual Premised based software firm to a Cloud Based Software as a Service (SaaS). - Managed a Cross Departmental effort to create the first Small and Medium Business (SMB) product offering, and the Go to Market strategy.- Recruited numerous strategic Directors for Sales, Customer Success, and Product Teams.

San Diego, California, Us

I directed the strategic development of a $6m mobile software-as-a-service (SaaS) organization servicing end-users in 27 countries. I managed the executive team and led to the creation of all operational processes outside of the software development team. I represented the company at strategic negotiations and launch events.Key Accomplishments:✯ Collaborated with sales and marketing team to close four new significant logos, resulting in new reoccurring revenue of more than $100k monthly.✯ Streamlined operations, reducing the time for new client launches from 12 months to less than two weeks.✯ Wrote and implemented brand recognition strategy, which resulted in 89% brand recognition in target market within 120 days of launch.✯ Created the customer journey and implemented department strategy for sales, marketing, account management, channel partnerships, and strategic partners.

Bloomington, Minnesota, Us

Provide sales, marketing, and other customer experience business guidance and strategy to senior leadership after my operational departure from the company.

Bloomington, Minnesota, Us

I led a $110m BPO organization, maintaining a multimillion-dollar pipeline and quota. I launched three new business units (increasing EBITDA by more than 8%) and created a rebranding strategy that positioned the company in new markets, resulting in five new significant logos ($500m+ in contractual revenue).

Bloomington, Minnesota, Us

Position Requirements:- Build & Maintain a pipeline of multi-year deals that exceed $5 million of annual revenue- Engage and present to VP and C level executives- Leverage Industry Existing Relationships - Pipeline Creation and Management – CRM Reporting - Complex Deal Management/Leadership - Represent the company in National and Regional Industry Events- Identify and penetrate new vertical markets for the organizationPosition Accomplishments:**Helped The Connection win Inc. 500||5000 in 2011**Performed a complete redesign and updating of all sales and marketing print and electronic materials. Including all graphical and copy elements.**Implemented a full scale social media engagement and marketing program for the company.**Sold the two largest programs the company services in my first 13 months with the organization.**Was the top producing sales person for 2012**Managed the launch and initial administration of SalesForce.com throughout the organization**Redesigned the entire marketing department and managed day to day operations

Chicago, Illinois, Us

I led the sales and marketing team to achieve $11.5m of new annual reoccurring revenue within 48 months from acquisition.

Progressed through a series of roles from front-line call center agent to head of sales and marketing, expanding service area from Chicago Metro to nationwide which resulted in increased operational profitability by 17%.