Assisted in transitioning 30 VMs from a MSP while simultaneously migrating 300 employees to Office 365.Primary support for users of Windows 7/10, Mac and iOS with hardware/software issues in local and RDS environments, including 80 POS Siriusware terminals, for 300 staff at 40 remote Massachusetts properties.Educate staff during “Tech Tuesdays” - my weekly seasonal training on the applications in the Office 365 suite.Manage VoIP phones using Skype for Business and Broadview/Windstream on an MPLS and POTS lines.Maintain user accounts and computers on Active Directory/AAD using Microsoft Intune in a hybrid environment for network access and other on premise/cloud systems for all new, existing and departing staff.Oversaw an office buildout/expansion including Zoom Rooms, wireless APs, copiers, ethernet and patch panels.Collaborate with international IT consultants via Upwork for ongoing projects such as RDS cluster buildout, Sharepoint communication sites (intranet) and Intune MDM, MDT & Azure AD authentication rollout.Managed vendors and aided users with adoption of applications including Smartsheet, SharePoint & Pingboard.Implemented on-premise/cloud backend IT tools such as Altaro, Synology, Sophos, AWS, MDMs, SSO, VPN.Conducted an IT-led inter-department CRM/Salesforce/POS charter, selection, discovery & realization project.Earned the Trustees’ coveted “2018 Green Light Award” as chosen my peers for Accountability, Excellence and Focus during the semi-annual All-Staff Meeting.

Provided logistical support for a staff of 12, including administration, event-planning, and IT support/projects.

Assisted Civic Trustees with online municipal research, OPRA requests, reference of local and state statutes, codes and ordinances, and developed pragmatic, cost-effective and practical solutions to civic issues. Conducted in-person outreach to current and prospective trustees, donors, officials, and community organizers.

Prepared initial drafts of legal documents (e.g. complaints, discovery, contracts) and filed final pleadings. Scheduled attorneys’ calendars with respect to court dates, depositions, travel, and client appointments. Compiled document productions using e-discovery software, such as Relativity and Concordance.

Responsible for the indexing, internal filing, and storage of the firm’s physical and electronic case files. Greeted clients, prepared AP, AR and bank deposits; contacted property management for repairs and issues.

Researched reference questions for students and faculty on databases, such as ProQuest and LexisNexis.Troubleshooted copier/printer and computer issues on Mac OS and PCs for reference department patrons.Compiled government document discard lists, organized displays, and maintained the department’s website.