Store support - Software⦁ Provide tier 2 support for over 14,000 stores nationwide - POS Systems, Printers, Verifone Credit Card Readers, WAN, Software/Applications, Fuel Pumps and Controller, Site Server, Credit, DVR, Inventory Scanners, Wi-Fi, and iOS Devices.⦁ Cisco Jabber and Finesse⦁ Documentation with ServiceNow⦁ User account management and administration⦁ Remote management and support with Bomgar Beyond Trust⦁ Network administration with SolarWinds and PuTTY⦁ Technical support for maintenance personnel⦁ Dispatch and device logistics/part orders⦁ Sales reporting/cloud management with BlueYonder software

Independent Contractor10/2018-PresentIT Consultant/Freelance TechnicianRexus Group/Chase BankWorkstation and MICR Refresh Project for Chase BankOn site technician, end user training and support, issue resolution, POC for remote migration team.Inventory management and waste disposal. Client/Branch manager approval, sign off on project work.Norwin Technologies/AHEAD/Speedway LLC.EUC Engineer; imaging, network registration, domain administration, SCCM and AD management/monitoring. Technician/End user support, wireless network troubleshooting, COVID-19 compliance guidelines, data wipe of old assets, hardware upgrades, office 365 support/migration.Orion/Computacenter/Synchrony Financial.L2 Remote Support EngineerService Now, Okta, AWS Console, Symantec Endpoint Encryption, Carbonite, O365, Citrix VDI, AVAYA VoIP, Mac and PC Support. Customer service, SLA of 6+ tickets/day.

End User Support for Navistar's OnCommand Connection EDL/ARD Solution.Server Migration for BB&T Bank.Issue resolution through Cherwell Ticketing System.On-Site Installation and support for BB&T Thin Client Upgrade.Single POC for development team and end users of Navistar's EDL App.Gathered and relayed testing data for Navistar's OCC program.End User Training for Navistar's OnCommand family of products and services.

Serco-NATop-Quality end user support with Active Directory, SCCM, and BMC RemedyMultiple positive feedback letters from end users for delivering customer service excellenceIndependently resolved multiple environmental and network compatibility issues that prevented users from accessing network resources.Deployment and implementation of updated security protocols in new software suite(s).VPN and mobile device support for government contractors (Military, FAA, CMS)Maintained highest resolution rate throughout project length.

Breakfix/Refresh technician for CDW/Premier Health Partners Refresh project. Hardware/software diagnostics, troubleshooting and repair. Enterprise software implementation with SCCM, Active Directory management, firewall and encryption implementation via BitLocker and MCAffee Epolicy. SLA compliance with Service Now software. Refresh implementation, process documentation and communication with all stakeholders and project staff.

Lead technician for PNC bank refresh project.First refresh team in the nation to complete branch refresh with 100% SLA.IT consultant for Mc Donald's DMB refresh.Proven track record of excellence with issue resolution and project completion.

Configuration Technician. BIOS Administration, System Configuration, Imaging, Enterprise Enrollment/Domain Registration, Asset Tracking, Custom Hardware Installation and Upgrades, Device Encryption, Bit Locker Drive Encryption, Data Migration, Network Setup and Config, TCP/IP.Software: Windows 7 Enterprise, Windows 8.1, Google Chrome OS, Mac OSX, Symantec Ghost, Putty, Windows PowerShell, Kaspersky RescueDisk, Ubuntu Linux, Disk Warrior (Mac).

Permanent installation of professional A/V, videoconferencing, and automation systems for conference centers, educational facilities, hospitals, houses of worship, broadcast entities, and government agencies.

Union stagehand for IATSE local 66 in Dayton, Ohio. Responsible for set construction, lighting, staging and other elements of live event production.

Dell and HP certified technician. Diagnostics, troubleshooting, and repair of computer systems. Network management and infrastructure support.

Service Technician for Apple Inc.Technical support, repair, sales, and customer service for Apple products.

Responsible for all elements of audio/video production during rehearsals, services, and ministry outreach. Audio purchasing, consultation, diagnostics, repair and maintenance. Video production, editing, graphic design, and animation.

Live event production. Equipment Transport, Setup, Live Audio Mixing, Production, and Teardown of Audio and Lighting gear.

Driver / AV TechnicianResponsibilities Include: Deliveries Sets and operates audio visual equipment Pulling and testing of equipment in warehouse before going out to the client Meeting and interaction with clients Maintenance of inventory Assist warehouse coordinator in job scheduling

Technical support and event management solutions for the resort and convention market

Audio Engineer and Booking Agent/Talent Buyer for Paycheck's Lounge in Detroit, Michigan. Booking various acts to perform on weekends. Operation and maintenance of live sound PA.