Michael Collins Email & Phone Number

Chicago, Illinois, United States

Naperville, Illinois, United States

• As an individual contributor, served as Team Captain over 5 colleagues with responsibilities including:o Created scheduling strategy to optimize efficiency during each term to ensure work was completed within SLAs and.
• Led Team Captains meeting to identify, analyze, and track system issues; resulting in the formation of several escalated projects teams that executed corrective action plans.
• SME of awarding institutional benefits, scholarships, agency billing, tuition assistance.
• Served as sole expert on IL MAP grant, Federal military awards (Chapter 33 G.I. Bill, tuition assistance, VR&E, VRRAP).
• Ensured accuracy of Pell grant, SEOG, Direct loans, PLUS and private loans.
• Performed UAT and stress testing for cross-system integration and enhancements of ProSAM, Cognos, Banner, Perceptive Content systems.

Oak Brook, IL / Wood Dale, IL

• Responsible for re-integrating financial aid processing from ACS as lone graduate expert on four-person team.
• Trained and mentored 10 colleagues on quality assurance processes and procedures.
• Served as graduate packaging expert responsible for accurately awarding loans, scholarships and grants.
• Managed escalations as the only resource on graduate packaging issues for 60 colleagues, managers, student advisors, campus directors, customer service liaisons, and the Solutions Center.
• Identified, proposed, and implemented process for automating loan increase requests, resulting in reduced manual processing time and errors.
• Identified, proposed, and implemented process for eliminating redundant steps in the awarding of Federal Pell grant, resulting in reduced processing time for my team and campus advisors.

Oak Brook, IL

Award various forms of financial aid to post-secondary eduation studentsTrain new hiresCross-train other departmentsSpecialize in quality assurance

Oak Brook, IL

Mba, Marketing

with distinction

Ba, Sociology / Business Administration

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