Michael Concordia Email & Phone Number

Alterna Materials is a U.S.-based technology company that offers a revolutionary new way to create DRI from iron ore “fines,” without the need for pelletization. The Alterna process is fast, easy, economical, and ultra-low emission. It uses a high-speed modular reactor that can be installed and maintained on-site as a service. Alterna helps the steel industry and mining operators maximize production and minimize emissions.

Plymouth Meeting, Pa, Us

Extended customer relations and customer satisfaction initiatives started at Major Medical Supply and AeroCare Holdings, pre-acquisitions, across the U.S. Led top to top meetings with major hospital systems.

Orlando, Florida, Us

Built and managed strategic relationships with hospital executives and key business partners in Colorado and the western US.• Initiated redesign of selling strategy to bolster customer relationships.• Continued efforts initiated pre-acquisition at Major Medical Supply to research and apply customer insights to increase customer satisfaction. AeroCare Holdings, Inc. was acquired by AdaptHealth.

Executed relationship management and strategic business-to-consumer selling for the state of Colorado.• Spearheaded efforts to capture, analyze, and leverage customer satisfaction data. Led subsequent rebrand to center customer satisfaction.Customer ratings increased to 4.8/5 compared to the industry average of 2.5/5.• Increased brand value and customer satisfaction directly contributed to Major Medical Supply’s acquisition.

Managed client relationships for business-critical accounts, delivering effective and efficient solutions to national health systems. Led the efforts to gain top-to-top meetings with senior executives.

Managed sales and marketing for a cloud-based software company providing efficiency insights to managers and executives. • Redesigned go-to-market strategy for the pre-money company. • Contributed to funding efforts by leading rebranding and developing investor-relation resources.

Guided executives in strategic planning to grow revenue and profitability. Crafted creative solutions to drive revenue, turn around stagnate or failing businesses, and strengthen company operations.Projects included:• TEL – Air Flow Monitors and Controls – Broker and Consultant• Queen City Lacrosse – Interim CEO• Lilly’s Gourmet Pasta Express – Partner• Kaje Web Security, etc. – Consultant

Lacrosse equipment and sports uniform supplier.

Led launch of BitArmor Systems, an innovative security technology company. Responsible for building sales, marketing, and customer service organizations from the ground up. • Exceeded revenue targets by 11% in 1st year and 36% in 2nd year• Led complete rebrand of the pre-revenue company, including refocusing the marketing message• Hired and trained sales, marketing, and customer service teams to launch the company• Led sales on key first customer acquisitions and presented to venture capitalists to raise money

Pittsburgh, Pa, Us

managed sales force selling to Fortune 300 companies such as Procter & Gamble, Target, J&J, Whirlpool and more. Doubled revenues each year.

Responsible for leading finance, information systems, human resources, purchasing, project management, warehousing, logistics, technical services, product design, and the art department. Accountable for delivering EBITDA target through cost reduction and increased efficiency.

Hired to lead the sales effort with the Original Equipment Manufacturers (OEM’s), manage the Partner relationships with companies such as Pricewaterhouse Coopers, Deloitte Consulting, SupplySolutions etc. and handle various operational projects like CRM implementation and call center cost reduction.

New York, Us

Responsible for sales and customer service of all business outside of the direct to consumer business. Profit and loss responsibility for $68.0 million in sales through department stores, specialty food, duty free and institutional customers in North America.

New York, Us

 Responsible for P&L on $68.0 MM in sales to department stores, specialty foods and other channels Grew sales 63% and EBITDA 98% over two years by restructuring the sales organization Vastly improved Godiva’s brand presence by creating “shops within a store” in the top 10 department stores in North America and “mini-shops” in the next 300 stores (45% of the business) Developed a conceptual presentation on the power of Godiva and personally delivered it to the CEO’s at key customers representing 60 percent of the U.S. domestic volume. This has changed the way these organizations think about Godiva. Business at these customers’ post presentation grew from between +11 to +26 percent.

Cincinnati, Ohio, Us

Responsible for sales, customer service and distribution for this $22 MM start-up businessDeveloped a new channel-partner incentive program which led to a 125% increase in business

Cincinnati, Ohio, Us

Managed $130 MM in sales with a multi-functional team and a strategic alliance with channel partners.

Mba, Business

Ba, Economics