Michael Congrove Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

HackerOne was started by hackers and security leaders who are driven by a passion tomake the internet safer. Our platform is the industry standard for hacker-poweredsecurity. We partner with the global hacker community to surface the most relevantsecurity issues of our customers before they can be exploited by criminals. HackerOne isheadquartered in San.

• Oversee multiple GTM functions, including: - End-to-end customer success strategy - Business development execution through tailored cold outreach sequences - Customer support
• Act as the main point of contact for all trials from initial implementation to close.
• Assist in product management decisions based on customer feedback and industry knowledge.
• Manage multiple facets of support documentation including the company's ReadMe Docs, various marketing materials, and more.

Allstacks is a predictive forecasting and risk management platform that improves software development outcomes. By running machine learning and AI models across the data from the entire SDLC, Allstacks identifies at-risk initiatives and provides solutions to get them back on track.

Orlando, Florida, United States

• Spearheaded various campaigns to increase user engagement and sell premium in-app subscriptions with the following results: - Pageviews and ad impressions each up over 115% year-over-year - Engagement time per session.
• Led the company's initial foray into advertising sales - both programmatic and direct
• Managed relationships with clients and partners across several revenue streams including government agencies, advertisers, content publishers, and local businesses
• Oversaw the creation of Fish Rules' first in-app photo competitions, driving revenue and user engagement four times per yearFish Rules was acquired by Fishbrain (fishbrain.com) in Q4, 2021

Orlando, Florida

• Assisted the account team in all stages of the sales cycle after initial contact by running product demos, overseeing trial periods, and continuing to ensure the client received value from Pinpoint
• As the first Client Success hire, created the new-hire onboarding path for future CS employees
• Instrumented Pendo to allow for insight into customers' behavior in the Pinpoint app and provide tailored experiences based on their needs
• Assisted the development team in weekly product ideation cycles and with the testing of new features

• Represented BaseballCloud in a client-facing role for our collegiate partners to assist in account management and relay customer needs to both the engineering team and management
• Managed the quality assurance team on all items waiting to be pushed to production
• Developed new products and enhanced existing products to better meet customer needs
• Worked in concert with the engineering team to prioritize the development of features on BaseballCloud’s web application

Longwood, Florida

• Managed customer support and on-boarding for our MLB and collegiate partners
• Collaborated with the CTO and development team to ensure user expectations are being met on all BaseballCloud products
• Created innovative and effective ways to analyze data from FlightScope tracking machines to give customers a competitive advantage at all levels
• Developed and prioritize tasks for the software development team

Longwood, Florida

• Created an automated player comparison system using MLB batted ball data. The system creates a profile based on an amateur player’s batted ball data (captured using FlightScope technology) and finds the closest match.
• Assisted in the creation of data-centric content for the BaseballCloud website including heat maps filtered for exit velocity and xwOBA, automated spray charts, and pitcher’s release points
• Created a sales forecast for the BaseballCloud website that will utilize an SaaS model to generate revenue

Orlando, Florida Area

• Oversee all facets of the operation of the seven field Chain of Lakes complex during the tournament including stadium management, ticket sales, customer service, and accounting
• Assist in the creation of the RussMatt Baseball Central Florida Invitational official schedule which includes over 200 teams playing nearly 1,000 games over a six week period
• Ensure that all umpires, coaches, and players report to the correct field in a timely manner and follow all NCAA and tournament policies

Orlando, Florida Area

• Provided advance scouting packets for the Florida League Prospect Team at the Southeast Collegiate Prospect Showcase
• Created analysis reports on Florida League umpires using data from FlightScope tracking machines that were utilized at various games and special events
• Assisted in the operations of the Florida League in all facets including stadium management, accounting, and sales
• Served as the League Official at Florida League games to ensure league policies are followed by umpires, coaches, and players
• Managed the Futures League by scoring games, maintaining the Futures League website and social media accounts, and acting as a liaison between Futures League players/coaches and the league office

Tallahassee, Florida

• Scouted collegiate baseball players (Freshmen and Sophomores) to gather information on prospective players for collegiate summer league teams
• Used video data and scouting reports to provide an in-depth analysis of prospects abilities on the baseball field

Space Coast Stadium

• Assisted the Sales Manager in finding leads, building relationships and increasing the bottom line for the organization
• Assisted the Box Office Manager in daily ticket sales operations on both gamedays and non-gamedays
• Managed gameday personnel in a variety of positions including ticket sales, customer service, and stadium operations

Space Coast Stadium

• Organized pre- and post-game meals, warm-up times, and daily schedules, for the visiting team
• Managed all player and coach laundry, personal items, and special needs
• Managed clubhouse employees before, during, and after games in order to make sure they effectively serviced the visiting team