- Directed and managed the day-to-day operations of the ERP system, including Enterprise applications, customer service, and relationships with the ERP Developer. - Managed the Business Analyst team; plan, prioritize and assign tasks and projects; monitor work, develop staff skills, and evaluate performance.- Directed the use of technical resources to support City goals. - Provided organizational plans for the development and implementation of technology initiatives. - Developed and implemented service-level agreements (SLAs) for specific services and applications with other City departments.- Guided continuous improvement efforts for the ERP applications and meets with other IT staff to discuss the impact of new technologies and the architecture roadmap. - Supported the City’s service delivery by providing reliable IT customer support to ensure sustainability and efficiency. - Lead the team in managing resource availability in order to continuously support City departments and evaluate overall ERP needs in order to ensure optimum performance. - Planed and managed assigned projects ensuring they are completed within budget, scope, and timelines using established project management standards. - Ensured the proper testing, troubleshooting and fine-tuning of ERP applications takes place resulting in efficient operations. - Aligned IT infrastructure with current and future business requirements and goals.

- As the only IT Project Manager, I was hired to establish the IT Project Management Office (PMO)- Collaborated with the City of Goodyear and Avondale to share knowledge and best practices for building an IT PMO.- Authored the strategic plan to build the IT PMO.- Created the SOP for projects managed by IT regarding intake, initiating, planning, executing, monitoring/controlling, and closing projects based on best practices from the PMBOK.- Developed the SOP for projects managed by external departments.- Established a Project Review Board, comprised of IT leadership, to help execute the strategic plan and projects.- In collaboration with the board, created the project portal and online project request process.- Increased presence of IT in external projects by developing relationships with project centric departments and establishing recurring project support meetings.- In collaboration with the board, created the project portal and online project request process.- Created and implemented the mini-project charter template.- Researched and implemented the first IT project management tool, Microsoft Project.- Researched and began implementation of the project reporting dashboard for IT, project centric departments, and CMO. - Have been appointed to lead the creation of the three-year IT strategic plan. - Interviewed and selected a research and advisory firm to help define and produce our IT strategic plan.

- As the transformational leader of IT Field Services, I spearhead strategic planning. SOP development, project management, migrations, integration, vendor management, and technical support.- Interview, hire, train, and mentor seven IT Field Service Technicians; delivers IDPs, annual performance reviews, and one-on-ones.- Migrated two corporate offices and satellites to new headquarters; provisioned and deployed 600 Microsoft Surface Laptops, conducted all training, and prepared, launched, and integrated 900 workstations in under 60 days.- Migrated 2000 devices to Windows 10 at 97 branches, across 5 states, in 19 weeks.- Improved perception of IT through a commitment to excellence, superior customer service, and effectively facilitating workload, and prioritization of ticket queue.- Optimized the computer hardware life-cycle, including ordering, provisioning, and tracking of computers and peripherals.- Cross functionally collaborate with Endpoint System Administrators to develop templates for OSD- Conceptualize and author processes and documentation in IT Knowledge Base- Optimize hardware inventory levels to ensure enough hot spare and production inventory; coordinate with vendors to ensure maximum availability of technology hardware for branch and corporate refresh projects.

- Provided leadership as a senior tech managing the bench, OSD, mobile device deployment, project management, database business development, paid intern program, and procurement; SME as the backup to Call Center Lead and Operations Lead.- Coached, trained, and developed 5+ interns and field technicians for the bench, field, and call center operations; authored and conceptualized the development of the overall internship program, and conducted performance appraisals.- Drove the Lean process to analyze existing processes and improve them; implemented inventory control procedures, tracked assets (authored an asset management database), and maintained technical inventory.- Conceptualized and implemented QA measure for PC/laptop provisioning.- Procured hardware and software for more than 60 departments.- Served on both the Mobility Committee and the Hardware Evaluation Committee to determine the hardware needs of the county and review new technology as needed.- Lead/co-lead projects such as department moves, OS migrations, procurement revamp, and bench revamp.

- Oversaw aspects of organizational program management including strategic planning, SOPs, inventory, IT, fiscal administration and budgets (1.4 million dollars), human resources, public relations, property management, sound governance, and regulatory compliance with local contracts.- Spearheaded all recruitment, hiring, training, and development for all five team members as well as administering all annual performance reviews, career counseling, and motivational and professional development.- Coached and mentored team members, engendered trust through leading and influencing, improved employee satisfaction, and reduced turnover.- Built relationships with key philanthropic leaders and community members to further propel the organization’s mission and influence.- Directed the Kids Café program, which provided meals to at-risk children participating in an after-school programs; negotiated vendor contracts and food purchases exceeding $850,000.- Authored and maintained a CMS, inventory, and purchasing database using Microsoft Access.- Interviewed and inspected after-school sites for food eligibility.