Michael Conti 🌎's Location
New York City Metropolitan Area, United States, United States
Michael Conti 🌎's Contact Details
Michael Conti 🌎 work email
- Valid
Michael Conti 🌎 personal email
n/a
Michael Conti 🌎 phone numbers
About Michael Conti 🌎
📞 516.456.5448 📧mconti@cxelements.com🐦 http://twitter.com/michaelconti411Thanks for viewing my profile. I have a robust network of amazing people. Whether you're exploring technology options, or looking to network with like minded/industry professionals, I'd be happy to set up a time for a short introductory conversation. Just let me know!If you would like to connect, please send me an invitation which I will gladly accept.A little about Michael:Starting in 1990, Michael has held various roles ranging from Technical Support, Engineering, Sales Engineering and Sales Management. In these roles, he focused on business applications and services relating to Contact Centers. He has worked for several leading companies including Rockwell (now Aspect Software), Verizon Call Center Services and Interactive Intelligence (now Genesys).While on the client side at JP Morgan Chase, Michael was a Vice President on the “Call Center of Excellence” team. This team was chartered to provide best practice assistance and subject matter expertise to the many lines of business at JPMC. Michael managed Business Analysts and Application Developers responsible for JPMC’s Interactive Voice Response systems (IVR) and Genesys’ Intelligent Call Routing Solution. During this time JPMC had over 10,000 Agents and processed tens of millions of calls.Michael is versed in designing and implementing the following technologies: Omni-Channel Contact Center, Unified Communications, Speech IVR, Contact Center Reporting and Analytics, Outbound Dialing, Workforce Management, Unified Messaging, CRM Integration, Telephony Architecture and Cloud Communications.
Michael Conti 🌎 Work Experience Details
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VolunteerNational Park ServiceNew York, Ny, Us -
VolunteerNational Park Service Dec 2023 - PresentWashington, D.C., UsCurrently supporting the staff and visitors at Hamilton Grange. -
Owner/Engagement ManagerCx Elements, Llc May 2019 - PresentIndependent consulting firm that partners with clients to identify and implement advanced technologies. Offering creative solutions and professional services that enhance the customer and employee experience while protecting our clients’ investments.What we do:-Advise on industry leaders/challengers and the value they bring to the enterprise-Build an actionable cost justification, ROI and TCO analysis for investments-Develop a timeline, plan and financial estimate for implementing new technologies-Assist with technology procurement, including RFP development, process and logistics, vendor selection, recommendation and contract negotiations-Create a comprehensive implementation plan for optimal success-Provide project oversight and assistance with project governanceServices:-Customer Experience/Journey Strategy-Contact Center Assessments-Solution Architecture Planning and Design-Project and Change Management-Implementation Services – Solution Configuration and Development-Integrations – CRM, Enterprise Apps, Mobile, Social, WFO, QM, Reporting-Voice and Data Networking-Training and Staff Augmentation-Full Solution Support, Managed ServicesRecruiting Services:CX Elements will find qualified individuals for your Contact Center operations.Services offered:-Understanding the position specifications-Sourcing, identifying and evaluating candidates-Conducting initial interviews-Performing reference checks -
Enterprise Account ExecutiveSharpen Apr 2018 - Apr 2019Indianapolis, Indiana, UsSharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through friction-less interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen. -
Contact Center / Unified Communications Major Accounts SalesGenesys Jul 2017 - Apr 2018Menlo Park, Ca, UsFormerly Interactive Intelligence✔️ Responsible for developing new business in New York State.✔️ Provide strategic and proactive sales support to Value Added Resellers.✔️ Focusing on advanced applications for Interactive Intelligence’s “All in One” Call / Contact Center and Unified Communications Software Solutions.✔️ Create business and technology plans for clients which include hardware, software, and full life-cycle services with a focus on Return on Investment and Total Cost of Ownership.✔️ Accountable for all facets of pre and post sales cycle including qualification, acquisition and customer satisfaction.✔️ President's Club, 2009 through 2016.✔️ Meet and Exceeded Quota, 2009 through 2017.✅ Voice over IP, VoIP✅ Call Center / Contact Center Technology and Applications✅ PBX, SIP, IVR, ACD, UC, WFM✅ Unified Communications✅ Workforce Management✅ Quality Monitoring✅ Blended Contact Center✅ Interactive Intelligence Customer Interaction Center & CaaS✅ Social Selling / Sales✅ Social Media - LinkedIn, twitter, InsideView✅ Customer Service / Relationship / Experience -
Territory Manager: Call / Contact Center And Unified Communication Sales At Interactive IntelligenceInteractive Intelligence Jan 2007 - Jul 2017Indianapolis, Indiana, UsInteractive Intelligence www.inin.com• Responsible for developing new direct business in New York, New Jersey.• Provide strategic and proactive sales support to Value Added Resellers.• Focusing on advanced applications for Interactive Intelligence’s “All in One” Call / Contact Center and Unified Communications Software Solutions.• Create business and technology plans for clients which include hardware, software, and full lifecycle services with a focus on Return on Investment and Total Cost of Ownership.• Accountable for all facets of pre and post sales cycle including qualification, acquisition and customer satisfaction.• 2009, Exceeded annual quota by 75% and added 14 new business clients to territory.• 2010, Exceeded annual quota by 25%• 2011, Exceeded annual quota targets of $2.5M by over 240%.• 2012, Exceeded annual quota targets of $3M by over 25%• Presidents Club 2009, 2010, 2011, 2012, 2013☑ Voice over IP☑ VoIP☑ Call Center☑ Contact Center☑ PBX☑ SIP☑ IVR☑ ACD☑ UC☑ Unified Communications and Call Center☑ WFM, Workforce Management☑ Quality Monitoring Call Center☑ Call Center Technology☑ Call Center Applications☑ Blended Contact Center / Call Center☑ Interactive Intelligence Customer Interaction Center Call Center☑ Social Selling / Sales☑ Social Media - LinkedIn, twitter, InsideView☑ Call Center Customer Service / Relationship / Experience -
V.P. Business Development: Call Center Applications SalesEloyalty May 2005 - Dec 2006Austin, Tx, Us• Responsible for developing new business in New York, New Jersey and Southern Connecticut.• Established beachhead for flagship product with three fortune 10 companies in first year.• Focused solutions around Cisco’s IPCC product line, Speech Recognition design and implementation as well as eLoyalty’s Behavioral/Speech Analytics service.• Awarded Rookie of the year for outstanding achievement in first year of service.• Exceeded quota in 2006 by June by 25%☑ Voice over IP☑ VoIP☑ Call Center☑ Contact Center☑ PBX☑ SIP☑ IVR☑ ACD☑ UC☑ Unified Communications and Call Center☑ WFM, Workforce Management☑ Quality Monitoring Call Center☑ Call Center Technology☑ Call Center Applications☑ Blended Contact Center / Call Center☑ Social Selling / Sales☑ Social Media - LinkedIn, twitter, InsideView☑ Call Center Customer Service / Relationship / Experience -
Regional Sales Manager / Individual Contributor: Advanced Call / Contact Center Applications SalesVerizon Business Dec 2001 - May 2005Basking Ridge, Nj, Us• Responsible for managing five District Sales Managers throughout the Northeast.• Focused exclusively on Call / Contact Center applications for Verizon’s Top Tier Strategic accounts.• Create solutions with Verizon’s key technologies partners including Cisco, Genesys Labs, Edify, Witness, Rockwell / Aspect, Nortel, Nuance, Call / Contact Center technologies. • Maintained account management responsibilities for two Fortune 100 Companies Call / Contact Centers.• Created and implemented processes for RFP’s, sales execution, customer satisfaction and performance management.• Exceeded 2004 yearly objective of $3 Million by 166%.• Achieved over $17.5 Million in regional sales revenue.• 2004 Masters Club Winner for outstanding performance.☑ Voice over IP☑ VoIP☑ Call Center☑ Contact Center☑ PBX☑ SIP☑ IVR☑ ACD☑ UC☑ Unified Communications and Call Center☑ WFM, Workforce Management☑ Quality Monitoring Call Center☑ Call Center Technology☑ Call Center Applications☑ Blended Contact Center / Call Center☑ Interactive Intelligence Customer Interaction Center Call Center☑ Social Selling / Sales☑ Social Media - LinkedIn, twitter, InsideView☑ Call Center Customer Service / Relationship / Experience -
Vice President, Call Center, Center Of Excellence TeamJpmc Sep 2000 - Sep 2001• Responsible for promoting the Chase “Call Center Vision” to all lines of businesses.• Act as technical Call Center subject matter expert for the National Consumer Services (NCS) division.• Provide integration services for all Call Center related technologies.• Perform management for Call Center projects with internal and external resources.• Manage development and support personnel for all responsible technologies.☑ Voice over IP☑ VoIP☑ Call Center☑ Contact Center☑ PBX☑ SIP☑ IVR☑ ACD☑ UC☑ Unified Communications and Call Center☑ WFM, Workforce Management☑ Quality Monitoring Call Center☑ Call Center Technology☑ Call Center Applications☑ Blended Contact Center / Call Center☑ Interactive Intelligence Customer Interaction Center Call Center☑ Social Selling / Sales☑ Social Media - LinkedIn, twitter, InsideView☑ Call Center Customer Service / Relationship / Experience
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Senior Sales Account Executive: Call Center / Contact Center Technology SalesRockwell Firstpoint Contact Jan 2000 - Sep 2000Us• Manage selected installed base accounts in the North East Region.• Responsible for developing new business in New York area.• Responsible for bringing in first new customers to region in over two years.• Achieved 75% of yearly quota objective in first 6 months.• Supported and sold to many different vertical markets, such as Financial, Medical, Utilities, Retail Sales and Educational Institutions.☑ Voice over IP☑ VoIP☑ Call Center☑ Contact Center☑ PBX☑ SIP☑ IVR☑ ACD☑ UC☑ Unified Communications and Call Center☑ WFM, Workforce Management☑ Quality Monitoring Call Center☑ Call Center Technology☑ Call Center Applications☑ Blended Contact Center / Call Center☑ Interactive Intelligence Customer Interaction Center Call Center☑ Social Selling / Sales☑ Social Media - LinkedIn, twitter, InsideView☑ Call Center Customer Service / Relationship / Experience -
Sales Support/Engineering Manager: Call Center / Contact Center Technology Sales SupportRockwell Electronic Commerce Nov 1994 - Jan 2000Us• Manage sales engineering team and sales support resources.• Provide the highest level of technical support to the regional sales force.• Create and modify regional processes, procedures and support tools.• Support Regional Director with forecasts, quota attainment and margin analysis.• Create and assist regional teams with strategic business plans.• Develop aggressive strategies to achieve high levels of customer satisfaction.• Monitor and manage all Requests for Proposal activities. • 1997 Winners Circle Award for Outstanding Team Performance.☑ Voice over IP☑ VoIP☑ Call Center☑ Contact Center☑ PBX☑ SIP☑ IVR☑ ACD☑ UC☑ Unified Communications and Call Center☑ WFM, Workforce Management☑ Quality Monitoring Call Center☑ Call Center Technology☑ Call Center Applications☑ Blended Contact Center / Call Center☑ Interactive Intelligence Customer Interaction Center Call Center☑ Social Selling / Sales☑ Social Media - LinkedIn, twitter, InsideView☑ Call Center Customer Service / Relationship / Experience -
Technical Support Specialist (Call Center Technology)Rockwell Electronic Commerce Oct 1993 - Dec 1994Us☑ Voice over IP☑ VoIP☑ Call Center☑ Contact Center☑ PBX☑ SIP☑ IVR☑ ACD☑ UC☑ Unified Communications and Call Center☑ WFM, Workforce Management☑ Quality Monitoring Call Center☑ Call Center Technology☑ Call Center Applications☑ Blended Contact Center / Call Center☑ Interactive Intelligence Customer Interaction Center Call Center☑ Social Selling / Sales☑ Social Media - LinkedIn, twitter, InsideView☑ Call Center Customer Service / Relationship / Experience
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Field Service Technician (Call Center Technology)Rockwell Electronic Commerce Feb 1990 - Oct 1993Us
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Richo TechnicianTdi 1989 - 1990
Michael Conti 🌎 Skills
Contact Centers
Ivr
Unified Communications
Telecommunications
Call Centers
Crm
Telephony
Voip
Business Development
Solution Selling
Customer Experience
Call Center
Acd
Managed Services
Professional Services
Cti
Sales
Sip
Customer Service
Salesforce.com
Sales Operations
Direct Sales
Workforce Management
Sales Process
Sales Management
Selling
Unified Messaging
Social Media
Customer Engagement
Contract Negotiation
Inbound Marketing
Sip Trunking
Call Logging
Social Networking
Customer Acquisition
Complex Sales
Telecommunication Services
Genesys
Speech Recognition
Predictive Dialers
Consultative Selling
Crm Integration
Twitter
Linkedin
Social Selling
Contact Center Design
Social Media Coach
Insideview
Call Recording
Outbound
Frequently Asked Questions about Michael Conti 🌎
What company does Michael Conti 🌎 work for?
Michael Conti 🌎 works for National Park Service
What is Michael Conti 🌎's role at the current company?
Michael Conti 🌎's current role is Volunteer.
What is Michael Conti 🌎's email address?
Michael Conti 🌎's email address is mi****@****nin.com
What is Michael Conti 🌎's direct phone number?
Michael Conti 🌎's direct phone number is (317)-872*****
What skills is Michael Conti 🌎 known for?
Michael Conti 🌎 has skills like Contact Centers, Ivr, Unified Communications, Telecommunications, Call Centers, Crm, Telephony, Voip, Business Development, Solution Selling, Customer Experience, Call Center.
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