Michael Conti 🌎 Email & Phone Number

New York, Ny, Us

Washington, D.C., Us

Currently supporting the staff and visitors at Hamilton Grange.

Independent consulting firm that partners with clients to identify and implement advanced technologies. Offering creative solutions and professional services that enhance the customer and employee experience while protecting our clients’ investments.What we do:-Advise on industry leaders/challengers and the value they bring to the enterprise-Build an actionable cost justification, ROI and TCO analysis for investments-Develop a timeline, plan and financial estimate for implementing new technologies-Assist with technology procurement, including RFP development, process and logistics, vendor selection, recommendation and contract negotiations-Create a comprehensive implementation plan for optimal success-Provide project oversight and assistance with project governanceServices:-Customer Experience/Journey Strategy-Contact Center Assessments-Solution Architecture Planning and Design-Project and Change Management-Implementation Services – Solution Configuration and Development-Integrations – CRM, Enterprise Apps, Mobile, Social, WFO, QM, Reporting-Voice and Data Networking-Training and Staff Augmentation-Full Solution Support, Managed ServicesRecruiting Services:CX Elements will find qualified individuals for your Contact Center operations.Services offered:-Understanding the position specifications-Sourcing, identifying and evaluating candidates-Conducting initial interviews-Performing reference checks

Indianapolis, Indiana, Us

Sharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through friction-less interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.

Menlo Park, Ca, Us

Formerly Interactive Intelligence✔️ Responsible for developing new business in New York State.✔️ Provide strategic and proactive sales support to Value Added Resellers.✔️ Focusing on advanced applications for Interactive Intelligence’s “All in One” Call / Contact Center and Unified Communications Software Solutions.✔️ Create business and technology plans for clients which include hardware, software, and full life-cycle services with a focus on Return on Investment and Total Cost of Ownership.✔️ Accountable for all facets of pre and post sales cycle including qualification, acquisition and customer satisfaction.✔️ President's Club, 2009 through 2016.✔️ Meet and Exceeded Quota, 2009 through 2017.✅ Voice over IP, VoIP✅ Call Center / Contact Center Technology and Applications✅ PBX, SIP, IVR, ACD, UC, WFM✅ Unified Communications✅ Workforce Management✅ Quality Monitoring✅ Blended Contact Center✅ Interactive Intelligence Customer Interaction Center & CaaS✅ Social Selling / Sales✅ Social Media - LinkedIn, twitter, InsideView✅ Customer Service / Relationship / Experience

Indianapolis, Indiana, Us

Interactive Intelligence www.inin.com• Responsible for developing new direct business in New York, New Jersey.• Provide strategic and proactive sales support to Value Added Resellers.• Focusing on advanced applications for Interactive Intelligence’s “All in One” Call / Contact Center and Unified Communications Software Solutions.• Create business and technology plans for clients which include hardware, software, and full lifecycle services with a focus on Return on Investment and Total Cost of Ownership.• Accountable for all facets of pre and post sales cycle including qualification, acquisition and customer satisfaction.• 2009, Exceeded annual quota by 75% and added 14 new business clients to territory.• 2010, Exceeded annual quota by 25%• 2011, Exceeded annual quota targets of $2.5M by over 240%.• 2012, Exceeded annual quota targets of $3M by over 25%• Presidents Club 2009, 2010, 2011, 2012, 2013☑ Voice over IP☑ VoIP☑ Call Center☑ Contact Center☑ PBX☑ SIP☑ IVR☑ ACD☑ UC☑ Unified Communications and Call Center☑ WFM, Workforce Management☑ Quality Monitoring Call Center☑ Call Center Technology☑ Call Center Applications☑ Blended Contact Center / Call Center☑ Interactive Intelligence Customer Interaction Center Call Center☑ Social Selling / Sales☑ Social Media - LinkedIn, twitter, InsideView☑ Call Center Customer Service / Relationship / Experience

Austin, Tx, Us

• Responsible for developing new business in New York, New Jersey and Southern Connecticut.• Established beachhead for flagship product with three fortune 10 companies in first year.• Focused solutions around Cisco’s IPCC product line, Speech Recognition design and implementation as well as eLoyalty’s Behavioral/Speech Analytics service.• Awarded Rookie of the year for outstanding achievement in first year of service.• Exceeded quota in 2006 by June by 25%☑ Voice over IP☑ VoIP☑ Call Center☑ Contact Center☑ PBX☑ SIP☑ IVR☑ ACD☑ UC☑ Unified Communications and Call Center☑ WFM, Workforce Management☑ Quality Monitoring Call Center☑ Call Center Technology☑ Call Center Applications☑ Blended Contact Center / Call Center☑ Social Selling / Sales☑ Social Media - LinkedIn, twitter, InsideView☑ Call Center Customer Service / Relationship / Experience

Basking Ridge, Nj, Us

• Responsible for managing five District Sales Managers throughout the Northeast.• Focused exclusively on Call / Contact Center applications for Verizon’s Top Tier Strategic accounts.• Create solutions with Verizon’s key technologies partners including Cisco, Genesys Labs, Edify, Witness, Rockwell / Aspect, Nortel, Nuance, Call / Contact Center technologies. • Maintained account management responsibilities for two Fortune 100 Companies Call / Contact Centers.• Created and implemented processes for RFP’s, sales execution, customer satisfaction and performance management.• Exceeded 2004 yearly objective of $3 Million by 166%.• Achieved over $17.5 Million in regional sales revenue.• 2004 Masters Club Winner for outstanding performance.☑ Voice over IP☑ VoIP☑ Call Center☑ Contact Center☑ PBX☑ SIP☑ IVR☑ ACD☑ UC☑ Unified Communications and Call Center☑ WFM, Workforce Management☑ Quality Monitoring Call Center☑ Call Center Technology☑ Call Center Applications☑ Blended Contact Center / Call Center☑ Interactive Intelligence Customer Interaction Center Call Center☑ Social Selling / Sales☑ Social Media - LinkedIn, twitter, InsideView☑ Call Center Customer Service / Relationship / Experience

• Responsible for promoting the Chase “Call Center Vision” to all lines of businesses.• Act as technical Call Center subject matter expert for the National Consumer Services (NCS) division.• Provide integration services for all Call Center related technologies.• Perform management for Call Center projects with internal and external resources.• Manage development and support personnel for all responsible technologies.☑ Voice over IP☑ VoIP☑ Call Center☑ Contact Center☑ PBX☑ SIP☑ IVR☑ ACD☑ UC☑ Unified Communications and Call Center☑ WFM, Workforce Management☑ Quality Monitoring Call Center☑ Call Center Technology☑ Call Center Applications☑ Blended Contact Center / Call Center☑ Interactive Intelligence Customer Interaction Center Call Center☑ Social Selling / Sales☑ Social Media - LinkedIn, twitter, InsideView☑ Call Center Customer Service / Relationship / Experience

Us

• Manage selected installed base accounts in the North East Region.• Responsible for developing new business in New York area.• Responsible for bringing in first new customers to region in over two years.• Achieved 75% of yearly quota objective in first 6 months.• Supported and sold to many different vertical markets, such as Financial, Medical, Utilities, Retail Sales and Educational Institutions.☑ Voice over IP☑ VoIP☑ Call Center☑ Contact Center☑ PBX☑ SIP☑ IVR☑ ACD☑ UC☑ Unified Communications and Call Center☑ WFM, Workforce Management☑ Quality Monitoring Call Center☑ Call Center Technology☑ Call Center Applications☑ Blended Contact Center / Call Center☑ Interactive Intelligence Customer Interaction Center Call Center☑ Social Selling / Sales☑ Social Media - LinkedIn, twitter, InsideView☑ Call Center Customer Service / Relationship / Experience

Us

• Manage sales engineering team and sales support resources.• Provide the highest level of technical support to the regional sales force.• Create and modify regional processes, procedures and support tools.• Support Regional Director with forecasts, quota attainment and margin analysis.• Create and assist regional teams with strategic business plans.• Develop aggressive strategies to achieve high levels of customer satisfaction.• Monitor and manage all Requests for Proposal activities. • 1997 Winners Circle Award for Outstanding Team Performance.☑ Voice over IP☑ VoIP☑ Call Center☑ Contact Center☑ PBX☑ SIP☑ IVR☑ ACD☑ UC☑ Unified Communications and Call Center☑ WFM, Workforce Management☑ Quality Monitoring Call Center☑ Call Center Technology☑ Call Center Applications☑ Blended Contact Center / Call Center☑ Interactive Intelligence Customer Interaction Center Call Center☑ Social Selling / Sales☑ Social Media - LinkedIn, twitter, InsideView☑ Call Center Customer Service / Relationship / Experience

Us

☑ Voice over IP☑ VoIP☑ Call Center☑ Contact Center☑ PBX☑ SIP☑ IVR☑ ACD☑ UC☑ Unified Communications and Call Center☑ WFM, Workforce Management☑ Quality Monitoring Call Center☑ Call Center Technology☑ Call Center Applications☑ Blended Contact Center / Call Center☑ Interactive Intelligence Customer Interaction Center Call Center☑ Social Selling / Sales☑ Social Media - LinkedIn, twitter, InsideView☑ Call Center Customer Service / Relationship / Experience

Us