Michael Corsiga Email & Phone Number

UK / US / AU

• Provide IT project management expertise/support.
• Serve as a VOIP Project Manager/Engineer for multiple complex projects and work orders.
• Help to develop a migration plan of existing physical VoIP system to a cloud-based VoIP service.
• Plan, coordinate, and lead client meetings. Develop and present appropriate presentation materials for client meetings as required.
• Provide technical and administrative support throughout the migration.
• Develop and verify overall migration readiness and milestones.

Mckinley West

• Manages and oversees the activities of a team of CSRs, ensuring that each individual performs at par with the standards set by the company and the client.
• Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained, or exceeded.
• Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance.
• Performs administrative duties for the team (i.e. payroll templates); Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and.

Escalations

Bs Ece

Bs Ece