Responsible business owner proficient in customer service and management skills.Passionate and motivated, with a drive for excellence. Dedicated and focused professional that has experience working with equipment maintenance and team supervision that has management and manufacturing experience.Managed and trained a staff of workers including kitchen, wait and host staff.Supervised the maintenance and cleaning of the dining room and restrooms.Exceptional people skills helped to make the restaurant one of the most popular restaurants in town for both customers and employees.Provides advisement on the practical and technical aspect of office administration, including personnel administration, budgeting, purchasing, supply management, files management, and data processing.Gathers statistics to formulate cost and productivity reports, reviewing and estimating budget projections, gathering and preparing necessary statistics for the Information Management and Data Validation Committee Review, maintains staffing lists and organizational charts and collects and formulates input for the Annual report.Developed menu and recipes.Hired, trained, and managed a staff of 20.Collects data for the departmental budget, reviews submissions for proper format and compliance with agency budget requirements and consolidates into an annual budget.Utilizes control to monitor the expenses during the fiscal year for each section/program and recommends budget adjustments.Restructures budget allocations dealing with changing situations such as varying costs for supplies, services and changes in the availability of funds.Performed all management duties of operating a full-service restaurant.Created and implemented a business development and marketing plan.Conducts negotiations for competitive and noncompetitive procurements.Cultivated and achieved several free advertisement sources including appearances on local televised news program.

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.Performs a complete review of recommended sole-source requirements and conducts necessary market analyses to test the noncompetitive assumptions of requisitions.Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.Look up and pull parts from warehouse that are known to be needed for repairs.Reviews work orders for completeness and accuracy prior to customer billing and ensures all billing follows the company’s internal and external credit policies.Communicates to Corporate Service Manager on location facility needs and improvements related to service.Provide technical information to customers.

Intakes and processes units for repair. Coordinates with customer repairs needed.Greets customers and completes repair orders information for technician services.Investigates warranty status and work history of customer equipment.Look up and pull parts from warehouse that are known to be needed for repairs.Advise service manager and customers on the status of repair orders.Prepares repair orders for invoicing by reviewing labor, parts, and sublet information.Answer phone calls from customers and coordinates pickup and delivery.Provide technical information to customers.

Receives applications for and issues Georgia driver's licenses.• Provides clear and accurate information to customers and the general public concerning agency services, laws, rules, and regulations.• Follows guidelines to verify identity and document validity of information received.• Reviews applications to determine eligibility and issues or reinstates driver's license and identification cards in accordance with applicable policies, procedures, and laws.• Administers and evaluates written and road tests to eligible applicants.• Enters data from forms, records and/or other sources into the computer.• Conducts vision screening.• Processes documents and/or collects prescribed fees and completes transactions.• Set up and operates office and licensing equipment.

Accurately and efficiently assembles/tests products to achieve customer quality and on-time delivery schedules.• Performs assembly/test functions utilizing mechanical skills, hand and power tools, mechanical/electronic tools, test equipment, assembly fixtures, and inspection measurement equipment.• Interprets blueprints, engineering orders, assembly routes, test specifications, service bulletins, customer requirements, and quality directives.• Actively participates in lean initiatives by identifying and providing suggestions on areas for improvement.• Ensures all equipment is calibrated in accordance with calibration schedule.

Managed the Supply Inventory and deployment activities for the personnel and aircraft of the 9th Special Operations Squadron.• Developed new training documentation process database in excel to reduce inspection time of deploying personnel by 75 percent.• Managed squadron’s airfield driver’s training program for 100 plus individuals.• Analyzed and coordinated the logistical functions of the squadron’s aircraft and personnel .• Installed new Supply Asset Tracking Barcode Scanning System to provided 100% accountability of inventory worth $130K.• Inventoried, updated & maintained 260 weapons and $130K of other parts and gear for unit personnel.• Purchased and distributed over $300K mission essential equipment to personnel from contract bidders and government vendors.• Managed four unit equipment accounts valued over $400K

Monitor the flight of the MC-130P aircraft, usually on scheduled air carrier routes, for the transport of passengers, cargo and helicopter and tilt rotor in-flight refueling.• Performed aircrew visual inspection and nonscheduled aircraft maintenance.• Compute and apply aircraft weight, balance, and performance data.• Determine Engine fuel consumption using airspeed, atmospheric data, charts, or computer.• Record aircraft performance data and system status for maintenance debrief and usage analysis.• Operate and monitor engine and aircraft systems controls and indicators.• Monitors engine starts, run-up, flight operations, and engine shutdown using engine instruments.• Controls monitors and regulates hydraulic, fuel, electrical, air conditioning, pressurization, ventilation, auxiliary power unit, and malfunction analysis of said systems.• Steer aircraft along planned routes, using autopilot and flight management computers.• Conducts NVG low-level, helicopter refueling, in-flight receiver refueling, infiltration/exfiltration, and airdrop, in austere environments.• Accomplishes worldwide special operations tasks as an Air Force component member under United States Special Operations Command.• Computes aircraft performance data for normal, maximum effort, airdrop, air refueling, and emergency flight conditions.

Review, evaluate, and analyze work environments and design programs and procedures to control, eliminate, and prevent disease or injury caused by chemical, physical, and biological or ergonomic factors.• Supervises unit saftey programs for 125 members, accident prevention/investigation of assets valued at $1 billion.• Maintained zero class A/B mishaps to unit members through regular safety briefings and training.• Schedule 97 members for safety classes; ensured unit was 100% in compliance with safety standards.• Verify availability or monitor use of safety equipment, such as hearing protection or respirators.• Supply, operate, or maintain personal protective equipment.• Conducted monthly safety inspections for 110 unit personnel received perfect results on wing inspection.• Evaluate situations or make determinations when a worker has refused to work on the grounds that danger or potential harm exists.• Maintain all required environmental records and documentation.• Prepare or review specifications or orders for the purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards.

Plan, direct, or coordinate the training and development activities and staff of the 9th Special Operations Squadron.• Managed squadron training program for 55 completions and 10 waivers increasing squadron capabilities by 32%• Evaluated instructor performance and the effectiveness of training programs, providing recommendations for improvement.• Analyzed training needs to develop new training programs or modify and improve existing programs.• Conducted and arranged for ongoing technical training and personal development classes for staff members.• Conducted orientation sessions and arranged on-the-job training for new hires.• Compiled upgrade data for 28 permanent training records reducing backlog 35%.

Monitor the flight of the C-130E aircraft, usually on scheduled air carrier routes, for the transport of passengers and cargo.• Performed aircrew visual inspection and nonscheduled aircraft maintenance.• Computed and applied aircraft weight, balance, and performance data.• Determined Engine fuel consumption using airspeed, atmospheric data, charts, or computer.• Recorded aircraft performance data and system status for maintenance debrief and usage analysis.• Operated and monitored engine and aircraft systems controls and indicators.• Monitored engine starts, run-up, flight operations, and engine shutdown using engine instruments.• Controlled monitors and regulates hydraulic, fuel, electrical, air conditioning, pressurization, ventilation, auxiliary power unit, and malfunction analysis of said systems.• Steered aircraft along planned routes, using autopilot and flight management computers.• Computes aircraft performance data for normal, maximum effort, airdrop, and emergency flight conditions.