I have thoroughly enjoyed a career connecting people through technology along with 30+ years’ experience including 24 / 7 support service models. For the last 10 years, I have provided extensive client service as DTOS (Dedicated Technician on Site) for the Simcoe County District School Board in an area which is 4.8K square kilometers serving 121 unique sites. I am very proud to have established a reputation for delivering respect and confidentiality to client relationships. Those have surpassed project outcomes. A challenging day is great day, where I can utilize exceptional strengths in problem solving and collaborating, that always evolve relationships with diversified client groups, vendors, peers, subordinates and supervisors.-Client Account Management: Established reputation for relationship building techniques to facilitate the learning cycle of end users regardless of their specific role or knowledge base level at corporate accounts.-Root Cause Analysis: Expertise in root cause analysis issue identification. Solution strategies and correction paths available are presented in understandable language as appropriate to customer’s needs.-Solutions Focussed Approach: Ensure issue is resolved and communicated in consultation with the client. Offer and describe solution options within the contact parameters or alternatives that secure account relationship.-Professional Communication Style: Honed communication strategies both written and verbal, with professional interpersonal skills that are demonstrated daily by building rapport and relationships with school principals, office administrators, custodial, superintendents, PM's, facilities, IT personnel, and 3rd party contract holders: electricians, alarm companies, and Eclipse colleagues. -Forward Looking: planning and arranging future requirements and relationship building are achieved by speaking with those individuals who are “in the know”.
Listed skills include Telecommunications, Telephony, Voip, Unified Communications, and 43 others.