Michael Cox Email & Phone Number

Omaha, Ne, Us

Iowa State University, Ames, Ia

• Provided daily customer service to more than 30,000 guests each year• Followed precise procedures to update university campus visitor databases• Organized information from thousands of campus visitors into monthly reports and analyzed for trends• Managed tour organization of up to 250 guests and up to 10 tour guides• Trained student staff members/volunteers and full-time staff members on tours and Campus Visits operations/procedures• Developed and proofread training… Show more • Provided daily customer service to more than 30,000 guests each year• Followed precise procedures to update university campus visitor databases• Organized information from thousands of campus visitors into monthly reports and analyzed for trends• Managed tour organization of up to 250 guests and up to 10 tour guides• Trained student staff members/volunteers and full-time staff members on tours and Campus Visits operations/procedures• Developed and proofread training procedures, reporting procedures, handbooks, and tour scripts Show less

Iowa State University, Ames, Ia

- Supervised directly up to 17 employees and 2 recreation buildings at any given time- Diagnosed and remedied questions and concerns to ensure student and visitor satisfaction- Assisted in training of over 100 new and returning student employees- Managed monetary transactions at the recreation facilities

Iowa State University, Ames, Ia

- Selected as 1 of 36 students to be ambassadors for Iowa State University- Served a diverse group of more than 14,000 incoming students and families over 26 orientation days- Completed over 100 hours of training focusing on public speaking, diversity, and customer service- Communicated information effectively to both small (15) and large (300) audiences

Iowa State University, Ames, Ia

- Supervised directly entrance and exit of up to 300 visitors to and from the recreation building- Identified and resolved questions and concerns students and visitors- Managed monetary transactions at the recreation facilities

New Albany, Indiana

Indiana University Southeast is a regional campus of the greater Indiana University system located in New Albany, Indiana. With a student population of just under 6,000 students, Indiana University provides a quality 4-year education while still maintaining a personable experience for students.Responsibilities:- Analyzed and summarized MyStudentBody.com online prevention module data and offer recommendations- Planned and coordinated organizations and campus resources… Show more Indiana University Southeast is a regional campus of the greater Indiana University system located in New Albany, Indiana. With a student population of just under 6,000 students, Indiana University provides a quality 4-year education while still maintaining a personable experience for students.Responsibilities:- Analyzed and summarized MyStudentBody.com online prevention module data and offer recommendations- Planned and coordinated organizations and campus resources Orientation involvement fairs- Developed lessons on time management and goal setting for first-year course, using Canvas learning management system- Evaluated over 500 campus organization events on Collegiate Link database for learning outcomes addressed Show less

Bachelor Of Arts (B.A.), Mathematics, 3.74

Activities and Societies: Student Admissions Representative, George Washington Carver Academy Faculty Luncheon Committee - Committee.

Chinese Studies

5-month study abroad