● Led annual long-term strategic planning activity to evaluate competitive positioning and align business segments around shared strategic goals and objectives.● Implemented portfolio of value-based strategic initiatives to drive competitive advantage, differentiate products, and lower cost to serve while continually prioritizing and aligning initiatives based on value, investment and risk.● Implemented new strategic partnership opportunities for third-party administration of claims, service, and network through RFP process, saving $2M in administrative expense. DentaQuest, DenteMax, VSP, EyeMed, Heritage● Led Ancillary Segment business unit in contributing over $20M per year in margin contribution on revenue of over $350M in Commercial (individual ACA and group,) Medicare, Medicaid and FEP.● Owned the product development lifecycle for dental, vision, hearing and behavioral health programs across all markets in support of one million dental and two million vision members.● Consulted with our life, disability, critical illness, hospital, accident recovery and long-term care strategic partners to rationalize the portfolio of supplemental products and vendors to optimize share of wallet.● Initiated and executed a provider network strategy including value-based care, risk-sharing arrangements, and network stacking methodologies.

● Developed, socialized and executed the BCBSM "Individual Business Go-To-Market Business Plan" to grow individual membership in a retail, online environment and enhance member experience by promoting ease of doing business for individual consumers.● Launched the MyBlue brand, product portfolio and complimentary technology strategies, marketing strategies, member retention programs, and customer segmentation analysis for the under 65 Individual consumer segment.

● Created end-to-end current and target state business process flows for organizational functions (claims, acquire and renew, billing, customer service, etc.)● Developed business cases for funding consideration of capital investments with ROI for technological investment, business process redesign and operational improvement and measured impact through post-project assessments.

● Administrative support for Vice President of Customer Service, including budget development, reporting, capacity planning, special projects etc.● Developed scorecards to monitor key performance indicators, provided analysis of trend, collected feedback from stakeholders and managed actionable tasks to resolution.

● Selected vehicles to conduct J.D. Power simulations to evaluate ride quality, fit and finish, paint defects, and interior assembly quality, etc.● Reported consolidated evaluation results to Plant Manager, suppliers, and assembly line-level leaders to prepare root-cause analysis and develop corrective actions plans to result in 10% cumulative improvement on J.D. Powers satisfaction scores and reduced warranty claims cost.