 Oversee and lead area in Chicago of 10-15 before school, recess, after school and summer camp programs focused on building and maintaining client relationships, parent and community outreach, talent development, program quality and financial performance Recruit, hire, train and professionally develop Program Managers, Educators/Coaches focused on their success and retention by staffing strategically to school culture and team make-up, resulting in high quality programs and year over year enrollment growth Team engagement and professional development-focused resulting in internal advancement of employees and lowest staff turnover in Chicago region Initiated Program Manager role expansion through cross-training measures, Program Manager-led trainings/meetings, program newsletters, and refined systems creation Program quality-focused resulting in continual above company average Net Promoter Scores, highest Early Bird enrollments, and increased summer camp enrollments Selected to turn around performance at 4 sites resulting in continued contracts and increased Net Promoter Scores Mentor and train new Area Managers through initial systems training and weekly check-ins to focus on their individual and region’s success

• Primary responsibility for the B2B sales process for the School Programs business including marketing, creating and negotiating contracts, consultation and presentations• Active lead generation and marketing initiatives including direct mail, e-blasts & events• Managed the full-cycle operations & logistics for the School Programs business • Increased 10X revenue growth from $30K to $300K • Increased program locations from 3 to 50 and the number of programs from 9 to 130• Co-managed a diverse team of over 50 teachers and 12 directors by issuing weekly staffing updates, assisting with in-service days, coordinating regional meetings and conducting performance reviews • Developed name recognition in the DC market through targeted networking, including School Districts, Private Schools, P.T.A.s, the U.S. Military and other local vendors • Prepared and submitted Requests for Proposals for Public School Districts, Park Authorities, the U.S. Military and various independent schools• Initiated and conducted cross-regional team meetings and workshops • Created and improved tools used by teachers and directors including Registration Forms, Calendars and E-Mail templates for external and internal communications • Promoted and relocated from Chicago to launch the new School Programs business in the Washington DC Metro Region

• Responsible for School Programs support and quality control• Initiated the Weekly Recap communication to the team which included reminders, updates, highlights, appreciation, congratulations and praise to build team culture• Initiated mid-season enrollment projects to focus on building program growth and program offerings which resulted in 15% revenue growth• Co-led and managed the first week-long Language Stars overnight camp • Promoted from Center Manager to new Assistant Director of School Programs position

• Through increased job responsibilities, successfully increased student retention by 10% over the previous year resulting in promotion

• Responsible for recruitment, hiring, training, and supervision of over 35 teachers• Created teacher lesson plans as well as organized and conducted domestic and overseas trainings, summer/winter camps• Managed salary adjustments, holiday requests, follow-up trainings, cost-cutting and revenue increasing measures and teacher/manager relations

• Created and taught English lessons and activities, led summer camp and assisted manager with special events

• Taught 40 classes a week to children and adults, including conversational and business language skills, TOEIC/TOEFL/Eiken