Michael Schmit Email & Phone Number

United States

Dedicated representative; provides disability case management and routine claim determinations based on medical documentation and the applicable disability plan interpretation including determining benefits due and making timely payments/approvals and adjustments, medically managing disability claims; coordinates investigative efforts, thoroughly reviewing contested claims, negotiates return to work with or without job accommodations, and evaluates and arranges appropriate referral of claims to outside vendors.

Scottsdale, Arizona, United States

Tempe, Arizona

Voice of Carvana to customers.• Respond to all customer needs and questions, be they pre-, post- or in-sale. Troubleshoot a variety of items, such as registration concerns, repair issues, return and/or exchange needs, and other questions and concerns that Carvana customers might have. Address escalated ‘We Messed Up’ customer concerns.• Additional responsibility for the registration channel when volume dictates. Jump in as an additional team member to be a resource to internal Carvana advocates via internal communication channel.• Serve as training mentor for new advocates. My calls with customers and my computer screen historically have been shown to training classes to serve as an example of how the flow of calls and the call discussions should proceed.• Member of After Sale Repair Team, responsible for evaluating customer accounts and repair requests. As part of this team, take into consideration the needs and requests of the customer and determine whether the situation warrants putting Carvana’s money at risk by repairing the car and if so, in what way.

Tempe, Az

Member of coordinated front desk team. Responsible for:• Scheduling appointments for academic advisors and directors• Working in Salesforce on students’ cases, ensuring that students receive necessary information in an expedient manner• Providing excellent customer service to students both in person and via telephone, ensuring that questions are answered, and the appropriate resource found• Developed reputation as an efficient service provider with high levels of accuracy to both internal and external customers.• Utilize systems including PeopleSoft, Microsoft Office (Word, Excel, PowerPoint, Outlook) as well as Salesforce

Anthem, Az

Manage wide variety of customer service and administrative tasks:• Set up appointments and maintain schedules for students and teachers in Appointments Plus. • Responsible for creation of invoices in QuickBooks to ensure that students receive accurate invoices for lessons received, and teachers receive accurate payment for lessons given. • Job duties require an intimate knowledge of products, vendors and services.• Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.• Build long-term customer relationships and advise customers on purchases and promotions. Provide and elevated customer experience to generate a loyal clientele.

Bachelor Of Science - Bs, Communication, General

Graduated Summa Cum Laude

General Studies

General Studies

Postgraduate Degree

Studying towards an English Post Baccalaureate degree.