Michael Slavin Email & Phone Number

Dallas, TX, US

Florham Park, New Jersey, US

• Updated existing documentation based on feature specifications and developer user stories.
• Edited a 15-chapter, 2000+ topic Madcap Flare project to publish user guides for print and web.
• Contributed to Azure DevOps Git-based repository of documentation topics.
• Audited content for adherence to print and web standards and corrected content as applicable.
• Generated and edited screenshots of user perspective of software to simplify documentation

Hartford, Connecticut, US

• Helped launch the communications project of an Organizational Change Management program to transition 3 critical enterprise-wide tools from legacy systems to ServiceNow.
• Met daily with developers and technical implementation team to produce technical training documents for an audience of over 1,100 end users, system administrators, and compliance managers.
• Worked with end users to understand the current state business processes and document changes needed to align with future state tools.
• Authored email communication and intranet site contents notifying users of upcoming changes and introduced role-specific impacts.

Austin, Texas, US

• Drafted, edited, and published knowledge base articles based on trending support issues and unresolved community message board topics.
• Served as the principal technical writer on the pilot team to implement and support the launch of Knowledge Centered Service organization.
• Authored and curated a library of process documents to train publishers on how to identify article topics and draft an article that adhered to content, tone, and quality standards.
• Oversaw migration of Support Knowledge Base from Zendesk Guide to ServiceNow.

Ashburn, Virginia, US

• Created and updated user stories based on product requirements and customer needs as part of multiple scrum teams in an Agile development process.
• Drafted, reviewed, and maintained PDF and web documentation for a cloud management platform.
• Automated and improved the documentation publication process to reduce overhead and increaseend-user satisfaction.
• Developed and maintained a complete documentation set covering the design, delivery and daily operational support of a managed Microsoft Azure ecosystem.
• Trained and supported new technical writers on internal tools, team best practices, and product fundamentals.

Austin, Texas, US

• Developed and maintained online and print documentation for hardware and software products, from API references to white papers.
• Served as co-editor of company-wide style guide, aligning department considerations with marketing, legal, and localization guidelines.
• Contributed to inter-group effort to re-write documents to improve the “getting started” experience based on internal audit of shipping materials and usability studies.
• Assisted with on-site interviews, demonstrating products and department tools and processes to technical writer candidates.
• Supervised and trained summer intern and managed intern project to ensure completion.
• Collaborated with other experienced writers to train new hires on tools and processes.

Champaign, Illinois, US

• Reported year-end summaries of prominent teams, groups, and organizations.
• Interviewed students, staff, and community members about campus events and organizations.
• Researched and validated statistical histories of athletic programs.

• Created site-specific modules that focused a text scraping and analysis engine on desired information and filtered unrelated content.
• Collected relevant metrics for script performance and presented compiled results to management.