Technical writer, documentation expert, or content developer. Regardless of what you want to call it, I'm an experienced writer with a demonstrated history of documenting software, hardware, and services. I am skilled at creating, editing, and curating technical documentation. I have experience publishing help, user guides, and reference materials for web, print, and contextual software docs. I've written both primary product documentation as well as support and knowledge base articles. I have used a wide array of authoring tools and content management systems (CMS). I have formal education in both communication and computer science at the University of Illinois at Urbana-Champaign. I am trained in Agile and Scrum-based development, and have experience drafting user stories and tasks to ensure the docs fully represent the value delivered in each sprint. Beyond my passion for well-crafted docs, I'm interested in automation and process improvement. I've worked both as the sole author of content for a knowledge repository as well as within a team of writers. I enjoy developing relationships with developers, subject matter experts, and support agents to ensure that the documentation we create is empowering users to succeed.