Michael C. Talis Email & Phone Number

Portsmouth, Nh

Currently I’m working as a Field Service Dispatch Supervisor at Unitil Corporation, I supervise day-to-day operations and dispatch functionalities of five District Operating Centers (DOC’s) for emergency and non-emergency work while constantly striving for customer service success. I hold concurrent responsibility for maintaining operational control of FERC account and personnel updates within the Mobile Dispatch System (MDS), preparing periodic regulatory reports, and managing all system upgrades and modifications.It is worth mentioning that, I oversee all aspects of scheduling and assignment of 88,000+ work orders per year for 50 technicians operating across three states and five DOC’s. The following are highlights of my contributions to Unitil Corporation;☛ Earned AGA 1st Quartile Performance award for demonstrating performance excellence, enforcing industry best practices, and setting exemplary standards of commitment and dedication.☛ Enhanced efficiency and streamlined dispatching operations by consolidating five dispatch centers into a single centralized center.☛ Slashed overtime by 10% through strategically revamping critical routes, optimizing shipping process, eliminating redundancy, and implementing process improvement initiatives. ☛ Hand-picked by the management as outage management coordinator to handle emergency situations.☛ Played an instrumental role in identifying and resolving all meter related issues, including periodic testing and communication issues by conducting root cause analysis in collaboration with the billing and metering department.☛ Orchestrated and implemented policies and procedures for dispatch groups and ensured compliance with the requirements of Public Utility Commission for statistical meter sampling changes.

Portsmouth, Nh

Throughout as a Field Service Dispatcher at Unitil Corporation, I handled 200-300 work orders on daily basis and coordinate resources to fulfill meter, service, and emergency requests. I served as a back-up for monitoring and controlling the company’s gas pipeline through the SCADA system. Additionally, I interfaced with all appropriate departments/staff in schedule creation, progress updates, problem analysis, and corrective action recommendations.The following are highlights of my contributions to Unitil Corporation;☛ Consistently achieved high customer service and satisfaction scores by coordinating personnel activities, prioritizing work orders, and improving emergency response times.☛ Maintained stringent compliance with the requirements of Public Utility Commission for statistical meter sampling changes by assisting in meter and service departments changes.

Pembroke, Nh

As a Service / Materials Manager in Thayer Corporation, I administered all facets of service and materials management functions with direct responsibility for invoicing, auditing, purchasing, material ordering, tools tracking, and uniform laundering services.Furthermore, I managed company’s fleet maintenance, including implementing maintenance programs, determining maintenance costs, monitoring fleet usage, generating performance reviews, and taking corrective actions while ensuring a safe environment for technicians.The following are highlights of my contributions to Thayer Corporation;☛ Minimized service trucks inventory errors and promoted stockroom-wide accuracy and transparency by creating inventory forms, implementing effective inventory management systems, and frequently conducting cycle counts.☛ Obtained comparatively lower prices for procurement of parts and equipment by sourcing new vendors, strategically negotiating contracts, and establishing relationships with key vendors.

Wilmington, Ma

• Supervised all product shipments for 35 company stores, including damage product returns using company trucks, FEDEX and UPS.• Scheduled, trained and mentored 15-20 truck loaders to guarantee proper product handling and shipments.• Aided stockroom manager with all stockroom tasks including inventory counts, training, and scheduling.• Increased load accuracy by 20% to mid-90% range, lowering non-comply percentage and raising distribution centers company status.• Reduced load times and overtime by 25% through training and coaching.