Hello! My name is Michael C. TalisI’m resourceful, dependable, and service-focused professional with a sharp operational acumen, ability manage operations and teams, and 15+ years’ experience in field service dispatching, warehousing, and shipping. I have hands-on experience in overseeing dispatch functions, coordinating truckers, scheduling shipments, observing and solving discrepancies to drive streamlined operations and ensure service success. My expertise lies in developing and implementing strategic processes and procedures, expanding business opportunities, and managing optimal staff deployments to maximize efficiency.I’m skilled in managing operations, encouraging innovation, building top-performing teams, and fostering collaborations across all functional areas. I’m instrumental in cultivating solid relationships with customers, vendors, and management to drive maximum customer service, satisfaction, and retention. I’m quick learner and collaborative team player with ability to identify growth opportunities and improve operational effectiveness. I have hands-on proficiency in Microsoft Office Suite, SCADA Systems, Dispatch Software, AS400, GPS/Navigation technologies, and Mobile Dispatch system.The following are the key highlights of my career accomplishments:☛ Provided leadership to a three-member team and results-oriented training to all meter and service technicians on Mobile Device System (MDS) to stimulate peak performance and efficiency. ☛ Augmented customer satisfaction and Service Quality Indicator to 99% for appointments with in-depth scheduling through dynamic team leadership, staff training, and optimum resource utilization.☛ Promoted a cooperative and harmonious work environment to facilitate positive employee morale, increase productivity, and ensure continuous performance improvement. Please feel free to contact me at mctalis@msn.com with any thoughts or questions about my work—I’m always interested in making new professional acquaintances.