Michael Cullen Iii Email & Phone Number

Starting in September of 2019 I worked part time to onboard artists, labels & listeners to this rapidly growing streaming platform that operated in ways no other platform had done to date.In January of 2021 I began a full time position in the Community field. This position held focus on the Discords, Subreddit & Telegram communities while having a light lift on the artist relations aspect.Current day to day tasks involve supervising a dozen + community managers / moderators / Discord administrators / event planners, etc. while pushing for consistent growth and engagement across each community.

Portland, Oregon Area

My day-to-day job includes overall operations for the label. This consists of A&R, administration for our collaboration/communication platform, maintaining a pristine schedule of tasks at hand, and training new staff members. Streaming promotion and digital marketing is a day-to-day responsibility with my business.As of late I have been working 1-1 with artist & small businesses for consultations. I assist with their growth and develop their brands. Typical discussions include formulating action plans, discussing techniques on networking, promotion, etc. Each week I review and adjust our game plans according to measured stats to help continue driving positive results.Useful skills : Artist management, digital music promotion & distribution, team building & coaching, label management, A&R, streaming promotion, music strategy & operations, SEO, project management.The most important thing that phuture collective has taught me is that failure is necessary to succeed.

Barcelona Area, Spain

On-boarding artists, labels and agencies alongside technical troubleshooting to help develop a media & entertainment platform which is the first of it's kind in a saturated industry.Using several years of connections to increase brand awareness alongside growing a new brand are day-to-day responsibilities.Recruitment is currently being done via e-mail, discord, twitter, instagram, facebook & soundcloud to target potential artists worldwide.

Greater New York City Area

Working with mid to high tier artists and labels to onboard and recruit to be a part of a social engagement platform. Day to day responsibilities consist of marketing via e-mail and social media to spread brand awareness.A.I helps increase visibility across streaming markets alongside popular sites such as twitter, instagram, tik tok, facebook, soundcloud, spotify, apple music & more.This position has increased my muscle with b2b sales alongside becoming more analytical with my writing.

Greater Seattle Area

Assisted with the launch of several cities for a new platform. For each launch my day-to-day roles consisted of everything from account management, tech support, editing, real time analytics, live operation management & more.I have been on this segment of Uber for over a year and plan to continue since each launch has been a success.

Telecommute

Day to day responsibilities include handling issues via e-mail with users all around the world!Starting in July as a Tier 1 specialist for a particular US region, I was able to contunue my growth in order to take on more responsibilities.Day to day duties now include handling escalated issues, fraud prevention, urgent support, technical troubleshooting (iOS, Android, Blackberry, mobile), chat support, T2 and exceeding service level agreements. Having 100% attendance is something I am proud to have accomplished.I have so much passion for this company as well as the technical transportation platform.I was able to learn much patience, and quality over quantity with this position compared to other positions in my past. Being able to work in an environment where there is time to help other specialists helps everyone learn much more at a faster rate.

Redmond,Wa

The role started as a customer service specialist in the Google Play Hardware sector. Was promoted to a floor support agent, then moved into a new department with Google Chromecast shortly after the launch. After helping build the knowledge base from the bottom up, I received a promotion to the Tier II team. As a Tier II specialist, I worked directly with our SME & Google to help make sure all Chromecast agents have proper knowledge of the product and service.Day to day responsibilities included coaching agents, building the knowledge base consistently, and taking escalated issues as they arose.

Greater Seattle Area

IcePets is an online gaming community that allows users to come together for a positive online experience. I was able to gain an abundance of experience by co-owning this website for nearly five years. Building this community from the bottom up, showed me how to work with Online Marketing, Social Media, & SEO . Building partnerships with similar sites within our niche provided to be a great success. Still to this day we have active members, with over 35,000 total registered! I sold the website in 2013 as I wanted to start something new. Still working on finding that something! Send me a message if you have any ideas :).Keywords:Virtual Pets, SEO, PHP, Java, Marketing, Admin Work, Social Media, Online Community, Forums, Positivity

Responsibilities Include: Taking Escalations from team members. Managing a successful time system for escalated billing issues. Technical troubleshootingCoaching team members

Seattle

Responsibilities Included: Securing & opening store, product flow management, customerservice using cash register, marketing management (making sure new posters & flavors wereadvertised at my discretion to build hype for new flavors) & assisting of the hiring ofnew employees for the store.

In Progress, Business Mgmt, Communications

Education record

FBLA, DECA, Leadership & project management