Michael Curasi Email & Phone Number

Rochester, New York, United States

Rochester, New York

Rochester, New York Area

• Tasked with designing, developing and implementing a Salesforce.com-based sales enablement tool • Assigned as the Project Manager of all aspects of tool development• Additionally tasked with cross-training and delivering sales boot camp training to staff and partners• Leading multiple cross-functional initiatives to tie together collateral and information from numerous departments and teams, for the purpose of arming our Sales reps with the information they need right when they need it• Cross-trained to deliver Sales Enablement training

Rochester, New York

• Dispatched to Melbourne, Australia office to both effectively project manage and train a new product roll-out • Tasked with successfully creating, delivering and then self-pacing ShoreTel's “PartnerStart” certification training program, requiring cross-functionally designing and maintaining an end-to-end partner training program, and then employing a blended training model, including Instructor Lead Online, Instructor Lead in-Classroom and Self-paced course delivery• Adeptly designed and maintained multiple self-paced instructional courses using Articulate Storyline, complete with numerous learner interactions, full narration and video content• Skillfully created and maintained departmental training release schedule for Agile product roll-out• Successfully collaborated with cross-functional Subject Matter Experts across multiple product teams to produce recurring staff Transfer of Information sessions

Rochester, New York Area

• Designed and facilitated ShoreTel Sky and Connect CLOUD platform training for staff, customers and partners• Coordinated with Technical Publications team in an on-going capacity to ensure all documentation stays up-to-date• Created Camtasia recording style guide for ShoreTel University, standardizing the scripting, recording, editing and post-production of all recorded, self-paced training content across the four ShoreTel University teams• Only Education Specialist in ShoreTel University currently cross-trained and approved to facilitate courses from the Cloud Customer, Technical and Sales training academies, as well as assist the Curriculum Development Team• Collaborated with Subject Matter Experts across Engineering and Operations divisions to create CLOUD Implementation Academy and CLOUD Administration Academy• Facilitated numerous trainings across Instructor Lead In Classroom (ILC), Instructor Lead Online (ILO), self-paced Computer Based Training (CBT) and blended modalities• DISC-certified through 2015

Rochester, New York Area

• Designed and facilitated internal Operations training for all ShoreTel Cloud product updates and releases• Created and administered an inter-departmental DISC coaching program, creating coaching reports for 220+ subjects • Created Learning Paths for various Operations roles. Introduced BOSS employee training program• Coordinated quarterly learning sprints for entire Sky division• Established ShoreTel Toastmasters, acting as Club President for 1 year (earned CL)

300 State St, Rochester, Ny

• Acted as escalation point of contact for all enterprise-level clients (400+ seats), as well as ShoreTel Sky Support.• Project managed enterprise customer implementations and relocations• Tracked and combated churn through customer data analysis and proactive customer account advocacy• Created and delivered Soft Skills training seminars to all new hire cohorts

• Efficient usage of custom-tailored POS system in extremely high-stress environment• Dynamically adapt to and manage multiple tasks of varying degrees of priority during service• Liaison between high-end clientele and kitchen staff• Continuous self-education on products and pairings• Excellent interpersonal communication and teamwork • Maintaining a positive attitude and treating clients and coworkers respectfully, even if stressed• Exacting customer service in Zagat-rated #1 Most Popular Fine Dining Restaurant in NYC • De facto technology consultant for management and staff, even during table service

• Independent and group-coordinated data entry into web-based federal academic study program• Pervasive data QA and upkeep of spreadsheet and online article base• Stewardship of federal tablet laptop equipment• Workload coordination with project manager and meeting of weekly deadlines• Troubleshooting

• Excellent food knowledge and customer service in line with the Wegmans philosophy• Proactive self-education on food and wine knowledge• Coordination with Pittsford Wegmans store staff and management• Maintaining composure and grace in a high-stress work environment• Organization of training seminars and helping to train new employees• Communicating effectively as head front waiter in a team-oriented environment• Commendation on file

• Data entry and processing of private customer information• POS sales• Helpful and courteous customer service• Cashiering, balancing nightly reports and making daily bank deposits• Inventory maintenance and upkeep• New hire training• Persuance of delinquent product return

Ba, Theatre And Sociology

Activities and Societies: Alpha Psi Omega, Alpha Phi Omega, No Laugh Track Required, CothurnusGraduated Magna cum Laude

Improvisation Core Curriculum Grad, Improvisational Comedic Performance

Improvisational Comedy, Team Building