Proven Claims Adjuster | Helping Companies Translate Their Business Goals to Reality

As an independent commissioned agent sold and marketed insurance policies. Wrote policies for Life/Health, Commercial Business, Personal Home and Auto. Provided customer service and policy administration.* Currently licensed as an independent Life/Health agent in Oklahoma

Property Claims Adjuster – Oklahoma City, OK Came on board in 2008 as a temp. In 2009 hired full time. Investigated, evaluated, negotiated and settled commercial and homeowner property claims. Managed and assigned IA firms and reviewed estimates to insure expedient and fair settlement of initial and supplemental claims. $50,000.00 Settlement Authority. Selected as Business Analyst (BA) and Subject Matter Expert (SME) for the release of the GuideOne Claim Center software which consolidated multiple systems creating efficiencies and saving time. Gathered and developed business requirements and reported progress to project stakeholders via briefings and demonstrations.Provided prompt, courteous and professional customer service to both internal and external customers. Met or exceeded all metrics including timeliness of claims processing.

Adjusted property and catastrophe claims including initial claim estimates, re-inspections and supplemental claims. Managed claims process from start to finish by contacting insured, communicating with contractors, and inside file reviewers. Completed claims for Louisiana Citizens, Allstate, State Farm, and Farmers. Conducted home evaluations for the Louisiana Road Home Program. Selected to serve as inside adjuster for a preferred risk carrier conducting claims settlement for property and catastrophe claims utilizing specialized software (ECM) Enterprise Content Manager and (TCCS) – CICS based system for claims and document management.Served in this role while simultaneously working for Armstrong Solutions and selling insurance as an independent agent.

IT ConsultantRecruited to be a Senior Consultant, as needed, providing small business technology support services including installation and maintenance of workstations, peripherals and servers, and LAN/WAN hardware and software installation. Conducted reliability audits, including detailed documentation of the technology infrastructure, and data backup/recovery procedures.Handled support calls from home office; solved problems on site in collaboration with customers.

Owner / OperatorOwner / Operator of three Smoothie King Franchise locations in the Dallas Fort Worth metroplex. Responsible for total management of the business including marketing, hiring/supervising staff, finances, etc.After year one success purchased two more locations.Catered events, operated a Smoothie food truck for outside eventsSold business during year 4.