Michael Whelan Email & Phone Number

Dublin, Ireland

Responsible for management of all claims within the claims' portfolio.Ensure matters are being handled correctly in accordance with clients’ expectations.Responsibility for setting and reviewing reserves on cases.Determining liability in line with the outcome of investigations and in conjunction with clients.Undertake Reserving Audits in Ireland on behalf of UK-based Insurers.Meeting clients on the claims process in Ireland and updating them on developments such as The Cost of Insurance Working Group, Personal Injuries Assessment Board, Periodic Payment Orders, Discount Rate etc.

Dublin

Cradle to grave management of claims portfolio with overall responsibility for business development in Ireland and UK.Meeting prospective clients, compilation of tender and service agreements.Principal liaison with all new clients including the generation and approval of Handling Agreements.Agree and compile bespoke monthly reports to meet clients’ requirements.Ensuring correct protocols/procedures are in place and up-to-date.

Dublin

Experience managing and handling claims under Delegated Authority for large organisations in varying sectors.Managed team of experienced claims handlers.Principal contact for all prospective/new clients; agreeing Handling Agreements.Responsible for relationship management of all clients.Prepare and agree reporting structures of MI and attend monthly/quarterly review meeting with clients. Compilation of monthly status reports and bespoke reports (triangulated statistics, Loss Ratios, Major Loss Reporting) for clients.Work with clients to create claims awareness within the organisation and create initiatives to prevent claims and how to manage them correctly when they do occur. Liaise with clients and legal representatives in relation to indemnities within suppliers' contracts.Undertake claims reviews for insurers/self-insured clients to include final report with the necessary actions.Meet local brokers quarterly to review clients' claims and local trends. Determine liability and quantum for large losses within the company.Developed a bespoke database to create required MI for client.Setting initial reserves and the necessary steps to be taken on new instructions.Allocating new instructions to the relevant handler.