Michael Fariogun Email & Phone Number

Canada

• Conduct regular backups and implement disaster recovery plans to safeguard critical production data based on company policy on 68+ computers and regular system upgrades and enhancements.
• Responsible for the day-to-day maintenance, configuration, security, and reliable operation of 87+ computer systems, network switches, servers, and virtualization
• Document system configurations, procedures, and troubleshooting steps for future reference and training purposes.
• Manage and maintain 82+ production systems to ensure optimal performance and efficiency.
• Provide technical support and troubleshooting assistance to resolve system issues and minimize downtime.
• Provide front-line as well as 2nd-level technical support and escalate user issues to vendors, external service providers, or senior team members, as appropriate.

Canada

• Provided exceptional customer service that contributed to a high level of customer satisfaction
• Served as a first-line response to customers in the office and on-site and communicated in an open, helpful, and engaging manner with a focus on finding the right solution with each customer.
• Investigated and diagnosed customers’ issues by using technical expertise, product knowledge, and resources to identify root causes and recommend appropriate solutions in a timely and professional manner
• Kept customers completely assured and satisfied through my technical expertise and consistent with constant communication.
• Adhered to service-level agreements (SLAs) by delivering timely and efficient support services to meet or exceed predetermined performance benchmarks.
• Exceptionally communicated with customers by maintaining strong relationships, handling problems before they started, and being proactive with customer's needs.

• Serviced electromechanical equipment like ATMs, POS, TVM (Ticket Vending Machine), and power converters within 7+ regions with 75+ customers
• Provided technical and troubleshooting hardware, software, and network-related issues to 75+ customers including Banks, Shopping Mall, Logistics companies, and individual businesses
• Employed Microsoft admin portals like Azure AD / Entra and Endpoint Configuration Manager / Intune for managing security groups related to access, SSO, user creation and application deployment.
• Installed, configured, monitored, and maintained servers, workstations, network devices and network operations, backup and disaster recovery solutions across 7+ regions.
• Closely monitored ticket response and resolution times, prioritizing tasks based on SLA requirements, and taking proactive measures to prevent potential breaches.
• Managed desktop, laptop, mobile devices, printer hardware, network tools and software inventory, including installation, refurbishment and maintenance for 75+ customers

Certificate, Information Technology

This Certification consists of two Exams which are CompTIA A+ 220-1101 and CompTIA A+ 220-1102 CompTIA A+ 220-1101 covers mobile devices.

Google It Support Professional Certificate, Information Technology

This course includes hands-on, practice-based assessments designed to prepare them for entry-level roles in IT support. They are competent.

Junior Information Technology Analyst, Information Technology

Activities and Societies: Technical Training: Familiarize with hardware, software, OS, networking, and tools used in IT. Troubleshooting.

Bachelor Of Arts (B.A.), Linguistics And Communication

Business Administration And Management, General