In this role I provided strategic and operational leadership to the 110 team members of the Innovation, Strategy and Delivery teams, developing and improving capabilities and customer relationships. Lead departments IT strategy capabilities including department prioritization, project management, business analysis, development, quality, release management, and business continuity.Advise and assist the DOR Executive Director on delivery of DOR IT services and strategic initiatives and projects.Evaluate, recommend, and implement key tools or processes to enhance the department's ability to proactively prioritize, support, and respond to customer requests.• Responsible for the identification implementation, and oversee legislative and strategic improvements in units requiring DOR IT and Project Management Operations.• Establish operational culture to gather, analyze, and evaluate metrics for team operations.• Recommend, and implement key tools or processes to enhance the department's ability to implement,support, and respond to business unit requests.• Oversee and negotiate technology procurements and contracts; evaluate and manage vendors on an on- going basis, in close partnership with Procurement and Contract Services.

Here, I was a key member of the leadership team that led strategic planning exercises that enabled company growth targets. Responsible for consulting services for key customers to optimize their sales to cash systems & processes. Specially recruited to optimize the digital advertising and marketing business unit to prepare it for sale.During my time here, I led systems implementations (CRM/HRIS) for key accounts and managed a 23-member team of IT and Marketing resources responsible for service delivery for all customers. prioritized workstreams, responsible for performance management, and reinforced a culture of continuous process improvements.• Successfully transformed teams to support 100% YoY revenue growth in line with growth targets.• Processes and tools were formalized & documented ensuring a seamless transition after business unit sale.

Here, I led IT strategies and teams for a North American construction company, including all enterprise technologies, tools, and project management methods. I drove support, development, and maintenance of internal software and SaaS applications in addition to strategic vision for ERP hosting and upgrade strategy to reduce costs and improve processes. I created and implemented a Voice of the Customer program and Business Partner model. I developed strategic road maps for stakeholders, a quarterly cross-functional committee to prioritize goals, and led Agile/DevOps transformation. Moreover, I spearheaded improvements to morale across multiple departments; established career development ladder to reduce turnover by 90%. I eliminated disorganization through implementation of a communication and collaboration forum among leadership to define and clarify departmental priorities.

In this role, I oversaw a $35M portfolio and supported eight departments as a manager of a 20+ member team of Program Managers, Project Managers, and Business System Analysts. I oversaw PMO operations and strategies, including budgeting, resource allocation, and continuous process improvements in project management methods and priorities. I ensured on time and under budget results and deliverables, including system integrations, launches, and supported revenue growth. I managed Agile methods through software development lifecycles (SDLC) and implementation of a Business Partner model. During my tenure, I was specially selected and nominated as a Top 1% leader in the company and a member of the inaugural Leadership Academy. I championed the Agile transformation to boost productivity in addition to establishing a value-driven culture. I successfully supported rapid growth in revenue and continuously improved processes. Additionally, I led systems rationalization and consolidation efforts resulting from corporate acquisition of LifeProof. As part of the integration team I strategically led a $400M acquisition and systems integration as a single point of contact for IT functions. I vitally supported over 450% revenue growth through implementation of ERP, CRM, and PLM platforms along with six international eCommerce sites, ultimately generating $3.5M in sales in the first three months.

Here, I drove enterprise governance to oversee the strategic project investment and the implementation of methods and process improvements to support corporate continuity in the case of a disaster. I managed the development and implementation of methods to improve enterprise operations, tracking methods to review project progress against goals, and oversaw maximization of corporate investments in technology and process improvements. I created and nurtured a data-driven organizational mindset through design and implementation of a scoring template to support recurring executive discussion regarding strategic priorities and investment. Moreover, I maximized $75M budget to optimize major priorities and effectively allocate resources.

In my initial role here, I directed process and procedure definition with accountability for a $120M+ annual IT budget. I developed financial reporting tools and solutions, managed onsite and remote resources, and drove portfolio and financial management in addition to production support. I also led process improvements and change management strategies, including facilitation of workshops to design and gather requirements. Moreover, I effectively established a new department to provide data insight into the PMO and discretionary budget performance.

Responsible for conducting business analysis, defining user requirements, performing feasibility studies, preparing project plans, developing detailed implementation plans, and executing on the plan. Demonstrated technical aptitude, superior presentation & communication skills, developed problem-solving and analytical abilities. Was successful in this position because required a blend of both functional and technical skills to succeed. Able to efficiently manage the customer and internal resources to meet the established implementation milestones and targeted completion dates. Comfortable acting in leadership role, as well as under direction of an implementation team depending on situational requirements. Work well with clients to determine implementation requirements, and execute a plan to meet those requirements in a timely and efficient manner.

• Responsible for the identification, development and documentation of business requirements.• Identified inefficiencies in system use from a technique or process standpoint.• Proposed changes that included process redesign or system enhancement.• Responsible for development of all requirements, phase deliverables including use cases, process flows, and functional requirements. • Communicated effectively with all levels of the organization technical concepts.• All proposals revolved around strict SDLC standards including development through investigation, analysis, design, implementation and maintenance

• Performed business needs analysis/audit to ensure software utilization addresses critical business issues.• Provided pre-sales services and presentations along with coordination of all technical aspects during entire pre-sales process.• Completed full life cycle of projects as project manager and lead consultant.• Served as primary account representative through life of project.• Developed interfaces between 3rd party treasury systems and communication server establishing fully automated desktop to bank communication on various platforms.• Developed custom processes & reports using Clint/Java/VB scripting to streamline workflow.• Provided training in bank communication, system administration, and database management.• Participated as company liaison, and as presenter, at user group meetings & national conferences.• Developed accurate service estimates based on determination of client needs.

• Analyzed the functional and technical specifications necessary for objects and made the appropriate ABAP coding decisions to exceed the expectations of the client. • Had several objects featured in the SAPPHIRE conference involving translation by an ITS (Internet Transaction Server) which are now being used in production environments. • Coded several SAPScript forms• Senior Designer/Editor of a nation wide newsletter that was distributed to all Solution Delivery Centers or areas specializing in remote development work in SAP, Oracle, or PeopleSoft. • Extensive training received in SAP R/3, ABAP, SAPScript, ITS 2.1, Neonadapter for R/3, and advanced formatting using MQSeries Integrator.

• Acted as the lead installer which required direct management over ~4 people and indirect management over ~50 people.• Involved in operating system migrations, help desk, and second level support, which includes hardware repair and LAN administration of NT networks. • Monitored network routers, servers, and hubs. Worked with 3270 mainframe emulation and Netview monitoring lines, controllers, terminals, and printers

• Maintained 2nd level computer network support for 5000 users at SmithKline Beecham's US headquarters. Daily responsibilities consisted of fielding question, extensive workstation and LAN troubleshooting, and installing software/hardware.