Michael Daugherty Email & Phone Number

Noblesville, In, Us

Indianapolis, Indiana, United States

- Monitor reports and Slack channels- Field questions from team members and stakeholders- Review and assess marketplace deals- Perform user acceptance testing- Book deals and convert quotes- Monitoring reports and Slack channels for updates and inquiries- Fielding questions from team members and stakeholders- Reviewing and assessing marketplace deals to ensure they meet company standards- Performing user acceptance testing to validate new features or updates- Booking deals and converting quotes to finalize transactions

Carmel, Indiana, United States

- Successfully maintain optimal ice conditions at the rink ensuring a safe and enjoyable experience for players and spectators alike- Excellent communication and customer service skills- Ability to troubleshoot Zamboni equipment and perform basic maintenance tasks- Strong attention to detail to ensure user safety and proper ice maintenance- Ability to work independently and in a team environment- Fill in on an as-needed basis as a skate guard and also a hockey coaching assistant when needed

Indianapolis, Indiana, United States

-Contracted to oversee project management to move office location in the Indianapolis area-Function as the liaison between the 3rd party vendors and internal stakeholders at Separators Inc.-Help coordinate various aspects of the move (i.e., moving heavy equipment, purchasing new hardware, moving different office furniture, etc.) -Effectively manage timelines and expectations with both internal and external stakeholders-Help facilitate any meetings/conversations as necessary between internal and external stakeholders

United States

-Review incoming test contracts including specifications, drawings, and other work order documents to determine and coordinate the workflow, machining and testing methods.-Plan new customer orders-Review material specifications and drawings to process customer orders-Schedule incoming orders using Element scheduling tools and/or guidance from management-Provide technical support and status updates to clients-Identified and addressed project risks, ensuring teams had resources and support needed to complete the project-Communicate scheduling delays and quality concerns to location management

Indianapolis, Indiana, United States

- Successfully managed multiple projects from concept to completion, developing project plans and schedules, assigning tasks, and ensuring deadlines are met- Collaborated with cross-functional teams to develop and execute project plans- Utilized strong organizational and communication skills to coordinate team efforts and ensure successful completion of projects- Monitored, tracked and reported project progress, ensuring timelines and budgets were maintained- Developed and maintained relationships with vendors and stakeholders to ensure project objectives were met- Identified and addressed project risks, ensuring teams had resources and support needed to complete the project- Conducted post-project reviews and developed recommendations for process improvement

Indianapolis, Indiana, United States

- Managed the development of multiple projects from conception to completion- Created and maintained project plans, schedules, and budgets to meet customer requirements- Developed and implemented processes and procedures to ensure project success- Collaborated with cross-functional teams to identify and address project risks- Supervised subcontractors and vendors to ensure project timelines and budgets were met- Monitored project progress and provided timely status updates to stakeholders- Utilized industry best practices and standards to ensure successful project execution- Developed and maintained relationships with internal and external customers- Communicated project objectives to all stakeholders and project teams

Indianapolis, Indiana, United States

- Managed the implementation of IT projects in a timely manner, ensuring all deadlines were met- Coordinated the installation and maintenance of IT hardware and software- Developed and maintained project plans, schedules, and budgets-Assisted with the installation and configuration of systems and applications- Monitored project progress and reported status to stakeholders-Communicated with external vendors to ensure timely delivery of goods and services- Developed and enforced project management policies and procedures- Liaised with project team members to ensure efficient project management- Assisted with software upgrades, patches, and bug fixes- Prepared detailed project documentation, such as project plans, user manuals, and training materials

Noblesville, In

- Developed and implemented processes to streamline order management procedures- Resolved customer inquiries related to orders, billing, and shipping- Monitored inventory levels and proactively identified potential supply chain issues- Implemented system integration of inventory and order management systems- Analyzed customer data and trends to improve customer service and satisfaction- Developed and implemented processes to streamline order management procedures- Resolved customer inquiries related to orders, billing, and shipping- Monitored inventory levels and proactively identified potential supply chain issues- Implemented system integration of inventory and order management systems- Analyzed customer data and trends to improve customer service and satisfaction

Noblesville, In

- Worked with cross-functional teams, including marketing, sales, and product development, to develop and execute consumer engagement strategies- Used analytics and customer feedback to identify areas of improvement and develop solutions for consumers- Developed creative campaigns to increase customer loyalty and create a unique consumer experience- Managed customer service inquiries and complaints in a timely and professional manner- Utilized data and analytics to identify customer trends and insights- Developed customer surveys and feedback programs to monitor customer satisfaction levels- Assisted with the development and implementation of customer loyalty programs- Created monthly reports to track customer service KPI's and other key metrics- Provided excellent customer service to consumers via telephone and online to ensure a positive shopping experience

Indianapolis, Indiana, United States

- Proven track record of successfully leading projects and teams from concept to completion- Expert in developing and managing project schedules, budget and resources- Experienced in managing multiple projects simultaneously and ensuring deadlines are met- Skilled in developing project plans, process documentation, and risk management strategies- Highly organized and detail oriented with strong problem solving skills- Ability to work independently and in a team environment to achieve common goals- Proficient in the use of project management software and Microsoft Office Suite

Carmel, In

- Oversaw the development and implementation of multi-million dollar projects for global clients- Developed and managed project plans, schedules, budgets, and resource allocations- Monitored project progress and identified any potential risks or issues- Facilitated communication between team members and stakeholders to ensure successful project completion- Resolved conflicts and ensured deadlines were met- Developed comprehensive reporting and analysis of project performance- Negotiated contractual terms and conditions with vendors and suppliers- Provided training and support to team members and stakeholders on project processes

Fishers, Indiana

- Successfully managed multiple projects simultaneously while meeting tight deadlines and exceeding customer expectations- Developed project plans, budgets, and scope documents for new projects- Worked closely with cross-functional teams and stakeholders to ensure smooth project delivery- Monitored project progress and identified potential risks and issues, and implemented solutions to mitigate them- Ensured appropriate resources and support were available to ensure project success- Provided regular project status updates to all stakeholders- Developed and maintained effective relationships with all internal and external stakeholders- Facilitated meetings and provided guidance and support to project teams- Analyzed project performance and identified areas for improvement

Fishers, In

- Over 10 years of experience in the service dispatch industry- Proven ability to accurately and quickly dispatch service technicians to job sites- Skilled in prioritizing service calls and dispatching according to customer needs- In-depth knowledge of relevant industry standards and regulations- Experienced with scheduling, tracking and completing service orders- Ability to effectively communicate with customers and technicians- Proficient in using computerized dispatch and scheduling software- Highly organized with strong attention to detail- Excellent customer service and problem-solving skills

- Selected to handle important new 7-Eleven account, successful in launching partnerships, and building relationships- Monitored the monthly lighting inspections of over 7000+ 7-Eleven locations nationwide- Developed and maintained lasting relationships with customers by offering superior customer service- Responded to customer inquiries and complaints in a timely and professional manner- Researched and resolved customer issues to ensure customer satisfaction- Assisted in developing new customer loyalty programs to increase customer retention- Monitored customer feedback to ensure customer satisfaction was being met- Compiled customer data and maintained customer records- Analyzed customer purchase trends and provided recommendations for marketing strategies- Developed training materials to assist in customer service training and development of team members

Associate'S Degree, Business Administration And Management, General, 4.0

Sig Sigma Green Belt, Business/Commerce, General

- Lean Six Sigma White Belt Certified (Lsswb, Business Administration And Management, General, 100%

General Studies

Education record