Michael Daugherty's Location
Noblesville, Indiana, United States, United States
Michael Daugherty's Contact Details
Michael Daugherty work email
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- Valid
Michael Daugherty personal email
n/a
About Michael Daugherty
Business professional with a dynamic personality. Experience building and maintaining internal and external customer relationships. Pro-actively solving problems, analyzing business needs, project management skills, and driving productive business gains. Team player who leads by example with a strong work ethic. Exceptional ability to build trust and share information.
Michael Daugherty's Current Company Details
Michael Daugherty Work Experience Details
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DispatcherOffice H2ONoblesville, In, Us
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Order Management SpecialistSalesforce Nov 2024 - PresentIndianapolis, Indiana, United States- Monitor reports and Slack channels- Field questions from team members and stakeholders- Review and assess marketplace deals- Perform user acceptance testing- Book deals and convert quotes- Monitoring reports and Slack channels for updates and inquiries- Fielding questions from team members and stakeholders- Reviewing and assessing marketplace deals to ensure they meet company standards- Performing user acceptance testing to validate new features or updates- Booking deals and converting quotes to finalize transactions -
Zamboni Driver / Ice Maintenance PersonnelCarmel Ice Skadium Aug 2019 - PresentCarmel, Indiana, United States- Successfully maintain optimal ice conditions at the rink ensuring a safe and enjoyable experience for players and spectators alike- Excellent communication and customer service skills- Ability to troubleshoot Zamboni equipment and perform basic maintenance tasks- Strong attention to detail to ensure user safety and proper ice maintenance- Ability to work independently and in a team environment- Fill in on an as-needed basis as a skate guard and also a hockey coaching assistant when needed -
Project ManagerSeparators May 2024 - Nov 2024Indianapolis, Indiana, United States-Contracted to oversee project management to move office location in the Indianapolis area-Function as the liaison between the 3rd party vendors and internal stakeholders at Separators Inc.-Help coordinate various aspects of the move (i.e., moving heavy equipment, purchasing new hardware, moving different office furniture, etc.) -Effectively manage timelines and expectations with both internal and external stakeholders-Help facilitate any meetings/conversations as necessary between internal and external stakeholders -
Project CoordinatorElement Materials Technology Nov 2023 - Apr 2024United States-Review incoming test contracts including specifications, drawings, and other work order documents to determine and coordinate the workflow, machining and testing methods.-Plan new customer orders-Review material specifications and drawings to process customer orders-Schedule incoming orders using Element scheduling tools and/or guidance from management-Provide technical support and status updates to clients-Identified and addressed project risks, ensuring teams had resources and support needed to complete the project-Communicate scheduling delays and quality concerns to location management -
Project ManagerPratt Visual Solutions Nov 2022 - May 2023Indianapolis, Indiana, United States- Successfully managed multiple projects from concept to completion, developing project plans and schedules, assigning tasks, and ensuring deadlines are met- Collaborated with cross-functional teams to develop and execute project plans- Utilized strong organizational and communication skills to coordinate team efforts and ensure successful completion of projects- Monitored, tracked and reported project progress, ensuring timelines and budgets were maintained- Developed and maintained relationships with vendors and stakeholders to ensure project objectives were met- Identified and addressed project risks, ensuring teams had resources and support needed to complete the project- Conducted post-project reviews and developed recommendations for process improvement -
Project EngineerQuest Global Jul 2022 - Nov 2022Indianapolis, Indiana, United States- Managed the development of multiple projects from conception to completion- Created and maintained project plans, schedules, and budgets to meet customer requirements- Developed and implemented processes and procedures to ensure project success- Collaborated with cross-functional teams to identify and address project risks- Supervised subcontractors and vendors to ensure project timelines and budgets were met- Monitored project progress and provided timely status updates to stakeholders- Utilized industry best practices and standards to ensure successful project execution- Developed and maintained relationships with internal and external customers- Communicated project objectives to all stakeholders and project teams -
Information Technology Project CoordinatorSimon Property Group Mar 2022 - May 2022Indianapolis, Indiana, United States- Managed the implementation of IT projects in a timely manner, ensuring all deadlines were met- Coordinated the installation and maintenance of IT hardware and software- Developed and maintained project plans, schedules, and budgets-Assisted with the installation and configuration of systems and applications- Monitored project progress and reported status to stakeholders-Communicated with external vendors to ensure timely delivery of goods and services- Developed and enforced project management policies and procedures- Liaised with project team members to ensure efficient project management- Assisted with software upgrades, patches, and bug fixes- Prepared detailed project documentation, such as project plans, user manuals, and training materials -
Order Management SpecialistSalesforce Aug 2021 - Feb 2022Noblesville, In- Developed and implemented processes to streamline order management procedures- Resolved customer inquiries related to orders, billing, and shipping- Monitored inventory levels and proactively identified potential supply chain issues- Implemented system integration of inventory and order management systems- Analyzed customer data and trends to improve customer service and satisfaction- Developed and implemented processes to streamline order management procedures- Resolved customer inquiries related to orders, billing, and shipping- Monitored inventory levels and proactively identified potential supply chain issues- Implemented system integration of inventory and order management systems- Analyzed customer data and trends to improve customer service and satisfaction
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Consumer Experience Professional 2Humana Dec 2020 - May 2021Noblesville, In- Worked with cross-functional teams, including marketing, sales, and product development, to develop and execute consumer engagement strategies- Used analytics and customer feedback to identify areas of improvement and develop solutions for consumers- Developed creative campaigns to increase customer loyalty and create a unique consumer experience- Managed customer service inquiries and complaints in a timely and professional manner- Utilized data and analytics to identify customer trends and insights- Developed customer surveys and feedback programs to monitor customer satisfaction levels- Assisted with the development and implementation of customer loyalty programs- Created monthly reports to track customer service KPI's and other key metrics- Provided excellent customer service to consumers via telephone and online to ensure a positive shopping experience -
Project Manager / EstimatorNations Roof Aug 2020 - Oct 2020Indianapolis, Indiana, United States- Proven track record of successfully leading projects and teams from concept to completion- Expert in developing and managing project schedules, budget and resources- Experienced in managing multiple projects simultaneously and ensuring deadlines are met- Skilled in developing project plans, process documentation, and risk management strategies- Highly organized and detail oriented with strong problem solving skills- Ability to work independently and in a team environment to achieve common goals- Proficient in the use of project management software and Microsoft Office Suite -
Project CoordinatorComm-Works Nov 2018 - Feb 2020Carmel, In- Oversaw the development and implementation of multi-million dollar projects for global clients- Developed and managed project plans, schedules, budgets, and resource allocations- Monitored project progress and identified any potential risks or issues- Facilitated communication between team members and stakeholders to ensure successful project completion- Resolved conflicts and ensured deadlines were met- Developed comprehensive reporting and analysis of project performance- Negotiated contractual terms and conditions with vendors and suppliers- Provided training and support to team members and stakeholders on project processes -
Project ManagerProject Csi May 2018 - Aug 2018Fishers, Indiana- Successfully managed multiple projects simultaneously while meeting tight deadlines and exceeding customer expectations- Developed project plans, budgets, and scope documents for new projects- Worked closely with cross-functional teams and stakeholders to ensure smooth project delivery- Monitored project progress and identified potential risks and issues, and implemented solutions to mitigate them- Ensured appropriate resources and support were available to ensure project success- Provided regular project status updates to all stakeholders- Developed and maintained effective relationships with all internal and external stakeholders- Facilitated meetings and provided guidance and support to project teams- Analyzed project performance and identified areas for improvement
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Service Dispatch SpecialistEcolab Equipment Services Jun 2015 - May 2018Fishers, In- Over 10 years of experience in the service dispatch industry- Proven ability to accurately and quickly dispatch service technicians to job sites- Skilled in prioritizing service calls and dispatching according to customer needs- In-depth knowledge of relevant industry standards and regulations- Experienced with scheduling, tracking and completing service orders- Ability to effectively communicate with customers and technicians- Proficient in using computerized dispatch and scheduling software- Highly organized with strong attention to detail- Excellent customer service and problem-solving skills
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Customer Relationship SpecialistOsram Sylvania Products Inc Jun 2008 - Jun 2015- Selected to handle important new 7-Eleven account, successful in launching partnerships, and building relationships- Monitored the monthly lighting inspections of over 7000+ 7-Eleven locations nationwide- Developed and maintained lasting relationships with customers by offering superior customer service- Responded to customer inquiries and complaints in a timely and professional manner- Researched and resolved customer issues to ensure customer satisfaction- Assisted in developing new customer loyalty programs to increase customer retention- Monitored customer feedback to ensure customer satisfaction was being met- Compiled customer data and maintained customer records- Analyzed customer purchase trends and provided recommendations for marketing strategies- Developed training materials to assist in customer service training and development of team members
Michael Daugherty Skills
Customer Service
Process Improvement
Account Management
Sales Management
Sales Operations
Inventory Management
Public Speaking
Social Media
Troubleshooting
Teamwork
Microsoft Excel
Salesforce.com
Crm
Microsoft Office
Success Driven
Communication
Customer Support
Customer Satisfaction
Team Building
Six Sigma Greeen Belt
Michael Daugherty Education Details
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Management And Strategy InstituteBusiness/Commerce, General -
Management And Strategy Institute100%
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General Studies
Frequently Asked Questions about Michael Daugherty
What company does Michael Daugherty work for?
Michael Daugherty works for Office H2o
What is Michael Daugherty's role at the current company?
Michael Daugherty's current role is Dispatcher.
What is Michael Daugherty's email address?
Michael Daugherty's email address is md****@****rce.com
What schools did Michael Daugherty attend?
Michael Daugherty attended Ivy Tech Community College, Management And Strategy Institute, Management And Strategy Institute, University Of Southern Indiana, University Of Southern Indiana.
What skills is Michael Daugherty known for?
Michael Daugherty has skills like Customer Service, Process Improvement, Account Management, Sales Management, Sales Operations, Inventory Management, Public Speaking, Social Media, Troubleshooting, Teamwork, Microsoft Excel, Salesforce.com.
Who are Michael Daugherty's colleagues?
Michael Daugherty's colleagues are Daniel Fuller, Hardik Jivani, Jacque Cregar, Doug Kleis, Jessica Nagel, Mary Valenzuela, Sri Harish Kuchibhotla.
Not the Michael Daugherty you were looking for?
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Michael Daugherty
Columbia, Tn6pkglobal.com, gmail.com, asurion.com, vanick.com, loancareservicing.com, loancare.net4 +133039XXXXX
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Michael Daugherty
Acquisition Logistics Lead, Unmanned Maritime SystemsWashington Dc-Baltimore Area4gmail.com, gmail.com, bah.com, boozallen.com
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