Oversaw $250M portfolio across accounts in Western Canada. Directed 15 enterprise architects within Canada and acted as Senior Location Executive (SLE) to supervise 75 employees of local office and Greater Calgary Area. Set technical direction on nine core accounts by presenting emerging technologies, identifying areas of improvement, and reducing waste and business bottlenecks. Transitioned from IBM to Kyndryl following company spin-off in 2021.-Generated change management, established… Show more Oversaw $250M portfolio across accounts in Western Canada. Directed 15 enterprise architects within Canada and acted as Senior Location Executive (SLE) to supervise 75 employees of local office and Greater Calgary Area. Set technical direction on nine core accounts by presenting emerging technologies, identifying areas of improvement, and reducing waste and business bottlenecks. Transitioned from IBM to Kyndryl following company spin-off in 2021.-Generated change management, established processes, implemented data migration, and adopted new tools to ensure continuous sustainability for supporting core accounts.-Built strong connections and relationships to discover desired client outcomes for pursuing new logo opportunities; drove engagements for integrated accounts within Kyndryl to maintain ongoing business ties.-Developed and implemented new strategies and polices in collaboration with executive partners and internal teams for establishing long-term business objectives and sales direction.-Championed development of managed service and distribution partnership agreement with OneWeb – first enterprise LEO (Low Earth Orbit) satellite provider in Canada; created rate card for sellers to allow for quick turnaround on quotes for new fully managed service with average annual revenue reaching $100K with 26% GP per site.-Negotiated with two vendors on distribution partnership agreement to acquire hardware for reselling user terminals for OneWeb Service; provided onboarding for vendors to ensure adequate fulfillment of needs.-Designed Digital Bridge as framework for remote First Nations communities to access base level connectivity services.-Developed contact centre solution for provincial government to enable COVID-19 vaccination bookings and manage 10K incoming calls per day to 500 agents; deployed in two weeks to manage high volume of booking demands.-Provided coaching and mentoring for six architects to raise team performance Show less

Working in Global Technology Services for the CTO's Office. Leader for Western Canada Lead a team of Chief Architects

I am a Certified IT Architect focusing on all Canadian outsourced accounts at IBM. Working directly with Clients and Account Teams I provide innovation. My role is to understanding new technology and services, then advise how it can be integrated into an existing account. I also work with clients and internal groups on the adoption of Social Business.

Managed and participated in translation of client's business requirements into specific system, application or process designs utilizing IBM’s Team Solution Design, and Architecture Thinking methodologies. Lead in a wide range of design activities, from requirements analysis through systems, application and/or process design specification. knowledge across multiple platforms, processes & architectures.Participated actively in knowledge sharing activities like communities of… Show more Managed and participated in translation of client's business requirements into specific system, application or process designs utilizing IBM’s Team Solution Design, and Architecture Thinking methodologies. Lead in a wide range of design activities, from requirements analysis through systems, application and/or process design specification. knowledge across multiple platforms, processes & architectures.Participated actively in knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchanges. Conducted analysis, problem-solving and evaluation activities on various topics related to project objectives.Influenced customers, vendors, subcontractors and IBMers inside and outside project with presentations on project-related topics. Influence extends to both management and non-management personnel.Key Projects:- Lead development and implementation of one of the first fully managed Virtualization service for a major Canadian outsourced account using VMware.- Move existing account process to Social Business tools, reducing e-mail and increasing collaboration.- Helped to create a new chargeback process for SO accounts.- Awarded Service Excellence award for work on Technical maturity assessment model for SO accounts. Show less

Responsible for the day to day direction of IBM Academy of Technology Affiliate in Canada. Take direction from and reporting to the key stakeholders (the ALT, the IBM Academy of Technology, and the IBM Canada Senior Leadership Team) regarding topics of interest for study and engagement. The Affiliate Leads are also responsible for the direction of Affiliate, including:• Sponsorship requests to the Affiliate stakeholders• Liaison with volunteer organizations with which the Affiliate… Show more Responsible for the day to day direction of IBM Academy of Technology Affiliate in Canada. Take direction from and reporting to the key stakeholders (the ALT, the IBM Academy of Technology, and the IBM Canada Senior Leadership Team) regarding topics of interest for study and engagement. The Affiliate Leads are also responsible for the direction of Affiliate, including:• Sponsorship requests to the Affiliate stakeholders• Liaison with volunteer organizations with which the Affiliate works• Projects that the Affiliate undertakes • Actively promote the Affiliate internally at IBM Canada and externally with the broader technical community in Canada Show less

Application Support ServieCenter• Support application on HP - UX 11.0 Server with Windows Clients • 200 major users• Development with RAD of new functionality for application based on business requirementsMajor changes implement • Additional functionality for Request & Problem modules• Move from HP UX 10.2 environment to HP – UX 11• Bridge between CPR’s ServiceCenter and EDS Remedy system• Upgrade from ServiceCenter 2.1 to ServiceCenter 3.0Landat (New… Show more Application Support ServieCenter• Support application on HP - UX 11.0 Server with Windows Clients • 200 major users• Development with RAD of new functionality for application based on business requirementsMajor changes implement • Additional functionality for Request & Problem modules• Move from HP UX 10.2 environment to HP – UX 11• Bridge between CPR’s ServiceCenter and EDS Remedy system• Upgrade from ServiceCenter 2.1 to ServiceCenter 3.0Landat (New implementation)• Support application on Win2000 Advance Server with windows clients• 20 major users• Assess requirements for future enchantments /deploy changes into production Show less

Process request for hardware / software and security item Help end users with the process, process improvementAdditional Duties:User Support Center Analyst (Part time to cover shifts as required)Help Desk for 6000 user on various platforms and applications