Michael Gibson Email & Phone Number

Toronto, Ontario, Ca

Leap Tools Inc. is working at the cutting edge of augmented reality (AR) and machine vision technologies. Our proprietary AR visualization platform (Roomvo) removes the guesswork of choosing the right product. Together, we are changing the way people buy online and in stores - we deliver the solution that gets people clicking!

Dallas, Tx, Us

Build and maintain long-term relationships with clients promoting OSV Professional Services in the Workday ecosystem. Lead engagement planning and budgeting; mobilize and manage engagement teams; direct on-time, quality delivery of work products; manage project health, engagement risk and escalations, and proactively plan to mitigate them. Accountable for delivering across OSV pillars of profitable growth, exceptional customer service, and operational excellence. Manage expectations and day-to-day interactions with C-level stakeholders and sponsors, communicate and deliver ROI, assist with adoption of software features and functionality, provide customer advocacy. Act as the escalation point on behalf of Workday for project related issues, managing the escalation through to resolution.Successfully manage 27 medium and large enterprise customers and a $17M portfolio.

Provide technology strategy, business analysis and best practices expertise to established and startup companies. Achievements: • For a B2C eCommerce startup, oversee the day-to-day operations and administration of the company as well as provide strategic and technical guidance.• For a fast-growing B2B client, improved their client onboarding and project management capabilities (integrated with Salesforce CRM) through the strategic use of best practices, process improvement and optimization. Improved their ability to deliver applications and services at high velocity, onboard clients faster, manage more projects concurrently, improve customer success, and provide greater project visibility with improved metrics and reporting.• For a cloud-based streaming platform for corporate live events, provided senior leadership, project and product management expertise to improve delivery capabilities and customer success. Introduced project governance, reorganized the company to be more efficient and effective and improved corporate communications.• For a builder of electric vehicle (EV) charging station networks, implemented NetSuite ERP and created customer support capabilities.

Los Angeles, California, Us

Directed the PMO and successfully led global projects and corporate initiatives. Worked closely with internal business partners Retail Operations, IT, Finance, Legal, International, Marketing, Logistics, HR and C-level executives to ensure projects were delivered on time and to scope. Executed two business critical projects. Defined, implemented and refined project methodology, especially project intake. Facilitated IT governance and strategic planning, including establishing an Executive Steering Committee.Achievements: • Directed over 30 medium-to-large, complex IT projects concurrently including CRM, POS and OMS ERP systems as well as custom development projects.• Implemented and rolled out a SaaS, enterprise, cloud-based ADP Human Capital Management (HCM) system for payroll, timekeeping, HR, benefits and recruitment to all 4,000 employees.• Executed project to move mission-critical business systems to a new vendor and colocation facility with minimal downtime.• Planned projects that improved the accuracy of flash sales reporting; transitioned Canada business operations to the Vernon headquarters; and implemented PCI compliance.• Created rigorous PM interview process that produced highly qualified candidates.• Directed offshore QA test teams executing load, system, performance and acceptance testing.• Procured 3rd party Logistics (3PL) partner and led Replenishment project for distributors in Asia.

Marina Del Rey, Ca, Us

Directed 12 Project Managers developing highly-customized, fully-integrated eCommerce and mobile solutions for brands such as Burlington and Foot Locker. Project team sizes ranged from 8 to 14 consultants. Performed business analysis; scoped projects; defined requirements; performed project planning, risk and change management; P&L, delivery and post-launch support. Led customer success and performed account management. Managed offshore QA team and test activities. Achievements:• Managed a portfolio of 30 eCommerce engagements that generated over $100M in online revenue.• Performed client and account relationship management for all clients at all organizational levels from C-level executives to project managers and team members.• Provided sales support including delivering capabilities presentations and client Q&A.• Ensured programs and projects were delivered on time, on budget and to scope in accordance with the Project Methodology framework, including Agile and Waterfall.• Measurably improved project performance: o Instituted and led detailed weekly client project reviews of statements of work, kickoffs, project plans, resourcing, issues, risks and roadblocks, launch plans, client satisfaction reports, unbilled hours, client status reports, sunset reviews, and opportunities for new development projects. o Using metrics and analytics, created project dashboards for senior management to report project health: weekly red/yellow/green status, budget burned, project profitability, total hours consumed, unbilled hours, resource utilization. o Achieved average project profitability above 32%.

Performed portfolio management including managing largest client implementing the JD Edwards EnterpriseOne ERP financial solution. Built the Business Application Hosting and Managed Cloud Services practice, including defining the technical system architecture and infrastructure, and specifying customer system configurations. Led vendor selection and contract negotiation for cloud hosting partner and tenant customer service solution.Achievements:• Secured and managed largest customer.• Created the dedicated Hosting and Managed Services and Customer Service practice.• With the product development team, established DevOps practices and tools.

Santa Monica, California, Us

For a sophisticated automotive pricing and information website, built the IT team, managed daily IT and corporate operations, and formalized processes across the company. Served as IT liaison to affinity partners and vendors. Worked closely with all levels of stakeholders in Product, Customer Success, IT, Finance, Legal, Marketing, HR and executives to ensure projects were delivered on time and to scope.Achievements:• Working with key leaders across the business, scoped, prioritized, planned and executed technology projects within the strategic roadmap. Successfully led cross-functional teams of multidiscipline resources onshore, offshore, onsite, offsite, direct, indirect and matrixed. • Hired, supervised, mentored project managers, software developers; database developers; network and system engineers and administrators; helpdesk associates and on- and off-shore QA. • Implemented Salesforce CRM to manage a network of over 1,000 auto dealers.• Successfully on-boarded 15 customers including American Express, Bank of America and USAA. Prepared RFP responses; completed extensive questionnaires, supported security audits, performed all IT communications and ensured technical requirements and SLAs were met.• Created formal processes for software change control, production software deployments, risk and change management, IT procurement and asset management. • Managed two production facilities and a disaster recovery site. Directed network, system administrators and helpdesk associates. Performed hardware and software procurement, ensured system availability and performance met SLAs, and oversaw incident reporting and resolution. Led 24/7/365 technical support. Performed capital expense budgeting.• Managed 20 hardware and software vendors. Performed vendor identification, selection, proposal management, negotiated contracts, enforced SLA compliance.

Minneapolis, Mn, Us

Directed the Professional Services organization. Performed enterprise, service-oriented architecture product implementations for a portfolio of Fortune 500 clients including Verizon, Merrill Lynch and Farmers Insurance. Managed the product roadmap and release schedule.Achievements:• Built and led the Customer Success and Product Training organizations.• Successfully executed approximately 20 implementation projects.• Owned P&L, proposal development, contract management, invoicing, capacity planning, project staffing, resource management, hiring, and producing project performance metrics.

Houston, Texas, Us

Directed the national delivery practice of software engineers, project managers and consultants developing custom and package e-business solutions. Managed client engagements and internal projects, mentored consultants and project managers, and developed strategic alliance relationships with product vendors. Achievements:• Led corporate initiative to create PM toolkit and methodology to ensure high-quality project delivery on time and on budget. • Developed strategic relationships with product vendors for providing package solutions • Executed capacity planning, hiring, sales forecasting and resource planning for the national practice. • With COO, managed the daily operations, new business development (from lead generation to proposal preparation and negotiation), resource scheduling, and strategic planning.• Established new offices in Cupertino, CA and New York City.

For the software and business consulting firm, executed fixed-fee, fixed-time ERP, web and eCommerce projects. Managed four clients and delivery teams. Achievements:• For Disney, led the Store Intranet project which provided store, regional, district managers, and home base users with mission critical information such as sales, operating procedures and HR data. • For the William Morris Agency, created a custom StarNotes Talent Management System which enabled agents to manage their clients’ careers, assign them to projects; manage buyer, contact data and employee information; execute deal processing and paying invoices. • For American Honda Motors and Honda Finance Corporation, developed and successfully deployed a custom-built application for processing retail and lease contracts. Increased contract processing productivity, improved dealer service, and reduced the learning curve of new and temporary employees. • For Canon Computer Systems, built a data warehouse and reporting application which provided ability to perform trend analyses, on-demand access of data, improved decision making, and consolidated business information.