Michael Davis Email & Phone Number

Pensacola, Fl, Us

Nashville, Tn, Us

Nashville, Tennessee, United States

Tallahassee, Florida, United States

Tallahassee, Florida

Tallahassee, Florida

Fort Myers, Florida

• Created, modified, and cancelled guest reservations. Assisted with guest requests as well as changing of accommodations at check in. Trained and certified to operate OnQ operating system.• Acted as PBX operator with the in-house phone system.• Managed credit card and cash transactions such as advanced deposits, cash deposits, and credit card authorizations• Acted as PM supervisor • Assisted in training new employees on the front desk• Read and respond to SALT surveys regarding past guests’ stays• Assisted with inventory control using R&I

Fort Myers, Florida Area

• Created, modified, and cancelled guest reservations. Assisted with guest requests as well as changing of accommodations at check in. Prepared breakfast vouchers for incoming reservations as well as satisfied pre-arrival requests on the CRM report through OnQ operating system.• Acted as PBX operator with the inhouse phone system.• Managed credit card and cash transactions such as advanced deposits, cash deposits, and credit card authorizations

Tallahassee, Florida Area

• Created, modified, and cancelled guest reservations. Assisted with guest requests for accommodations with room types, special requests, and upgrades. Processed 40-140 reservations daily.• Managed credit card transactions for advance deposits, refunds, and processing reverse authorizations for mischarges. • Calculated and maintained tax exempt revenue daily. Inserted values into multiple spreadsheets to determine whether the tax exempt values are correct for each month.• Trained multiple agents on proper front desk procedures. Coached and guided other agents where necessary to improve overall performance.• Answered phone calls and directed to the proper department or provided clarification personally for each call.• Handled SPG Reimbursements for a short period of time in between management changes. Processed information that earned the hotel extra revenue during days where occupancy was over 95%. • Spearheaded making advance calls to guests checking in on high demand dates to satisfy guest preferences early.

Tallahassee, Florida Area

• Assisted guest with moving luggage from their vehicle to their rooms at check in and back to their vehicles at check out.• Provided information for local restaurants and places of interest. Created a binder with local restaurant menus to better inform guests of their dining options.• Operated a shuttle and electric golf cart. Guests were provided with a method of transportation to any location within a mile of the hotel. • Planned transportation routes to high demand functions such as football games and graduation ceremonies to reduce travel time. • Maintained a clean and safe environment in the main lobby, lower lobby, parking lot, fitness center, and pool areas.• Assisted outside of my position with the banquets and the housekeeping departments. Striped and replaced linen from guest rooms to reduce time to flip the room.• Achieved Employee of the Month for March 2014 and was nominated for Employee of the Year for 2014.• Processed and stocked pantry area for food and beverage and sundry items.• Trained on front desk position over the course of my bellman position to ensure a smooth transition to an official Guest Services Representative title.

Tallahassee, Florida Area

• Processed concession orders for customers• Restocked and replenished concession supplies such as cups, bags, kernels, butter, oil, nachos, and soda syrup boxes in between each set of showing to prepare for the next set. • Cleaned theaters in between showings• Collected ticket stubs and directed customers to their proper theater• Trained on proper procedures for fire drills and other appropriate emergencies.• Processed ticket orders in the box office for customers wishing to view a movie. • Changed the milar for each theater for the correlated showing and adjusted polarizers to accommodate for 3D viewings.• Trained new employees that were hired after me in all 3 positions.• Assisted in the transition of projectors from traditional 38mm film to fully digital projectors.• Awarded Employee of the Month twice: August 2012 and June 2013.

assisting customers with selecting their ideal pair of shoes, selling accessories with those shoes, daily/closing cleaning duties, cash/credit card transactions on the cashier

Bachelor'S Degree, Resort And Hospitality Management

Associate Of Arts (A.A.), Hospitality Administration/Management

None Awarded, Hospitality Administration/Management, International Affairs

High School Deploma, International Baccalaureate