My name is Michael Dawod and I’m a partner at Heartland International English School. A few years ago, I embarked on a journey to pursue my childhood dream of owning my own business, and I’ve been enjoying every bit of it (though it has not always been easy). My path to entrepreneurship started with my education and previous work experience where I gained extensive experience in analysis, planning, scaling, problem solving, and customer service. I have used those skills to develop solutions to meet client needs, and to support company objectives and sustainable business growth. As an entrepreneur, operations manager, and process improvement professional, I am happy to share my experience (with my failures and successes) with other entrepreneurs to help them in their own businesses. So, feel free to reach out!Specialties: Customer Satisfaction, Analysis, Project Management, Project Implementation, Process Improvement, Operation Planning, Operations Management, Business scaling
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Co-FounderCollabhiveHamilton, On, Ca
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PartnerHeartland International English School May 2015 - PresentMississauga• Develop and implement organizational goals, procedures, and policies• Responsible for setting growth and compliance strategies• Manage, monitor, and review business operations• Review and oversee all financial activities, performance, and documentation• Oversee hiring activities• Approve contracts and purchasing• Maintain positive student relationships and drive new enrolments• Identify improvement gaps and implement corrective measures -
National Ielts Operations ManagerIdp Education Pty Ltd Feb 2013 - Apr 2015Toronto, Canada Area• Responsible for the implementation and management of IELTS growth and compliance strategies for Canada.• Develop and execute business plans for Canada in collaboration with the Director of Client Relations and Business Development• Ensure the engagement and satisfaction of the business arrangement between test-partners and the company• Act as the primary contact point for company interaction with test-partners and stakeholders in Canada• Work with test-partners to identify and solve operational bottlenecks, and expand the testing capacity of the Canadian network• Provide market intelligence to assist test-partners and the company to budget and forecast effectively• Assess and implement new test-partner opportunities -
Operations Planning And Process Improvement SupervisorUps Mar 2010 - Jan 2013Toronto, Canada Area• Responsible for developing work measurement for use in improving job setup and operational conditions that reduce cost and meet service commitments. • Audit operating plans and procedure compliance; develop, implement, and assess operations’ long and short range operating plans based upon work measurement, and assist operators with implementations of improved operating plans, new services, improved procedures, and new technology. • Provide tools, training, methods certification, and assistance as needed to support the achievement of the business plan. • Work with Division and Business Managers to identify and prioritize opportunities for operations and process improvements where key business plan objectives are not being met. • Serve as the communications liaison with other functions and coordinate initiatives that impact operations planning requirements. • Accurately forecast volumes to develop operating plans that meet Business Plan goals. -
VolunteerCoptic Mission Jul 2007 - Aug 2009ZambiaTook a two year sabbatical to volunteer in Zambia, Congo, Kenya, and Tanzania with Coptic Mission (NGO).Was part of a team that founded the first Orphan and Vulnerable Children School for Coptic Mission. -
Operations Planning Supervisor - Industrial Engineering Specialist - Customer Solutions SpecialistUps Jun 2000 - Jul 2007Montreal, Canada Area
Michael Dawod, Ba, Msc Skills
Michael Dawod, Ba, Msc Education Details
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Project Management For Land Planning And Development -
Arts: Urban Studies
Frequently Asked Questions about Michael Dawod, Ba, Msc
What company does Michael Dawod, Ba, Msc work for?
Michael Dawod, Ba, Msc works for Collabhive
What is Michael Dawod, Ba, Msc's role at the current company?
Michael Dawod, Ba, Msc's current role is Co-Founder.
What schools did Michael Dawod, Ba, Msc attend?
Michael Dawod, Ba, Msc attended Université De Montréal, Université De Montréal - Hec Montréal, Concordia University.
What are some of Michael Dawod, Ba, Msc's interests?
Michael Dawod, Ba, Msc has interest in Children, Education, Economic Empowerment.
What skills is Michael Dawod, Ba, Msc known for?
Michael Dawod, Ba, Msc has skills like Process Improvement, Analysis, Management, Project Management, Project Planning, Operations Management, Customer Service, Logistics, Team Leadership, Strategic Planning, Business Planning, Problem Solving.
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