Michael Botkin Email & Phone Number

Windsor, Colorado, United States

Remote

- Provided manual quality assurance testing for three different ER teams, including the partnered Halligan truck check iOS/Android application and Emergency Reporting’s entire Fire/EMS/NFIRS/NEMSIS3/Maintenance/Occupancy suite of web based tools. This included detection of defects/defect verification, regression testing, prioritization, providing.

• Assisted in the design and usability of a brand new iOS/Android/Windows native mobile application, InspectER, that allows fire departments to access and edit occupancy, building, and hazmat information in the field by.
• Team leader of two QA analysts… Show more Assisted in the design and usability of a brand new iOS/Android/Windows native mobile application, InspectER, that allows fire departments to access and edit occupancy.
• Team leader of two QA analysts that provided manual QA for the InspectER mobile application utilizing over a dozen different iOS/Android/Windows platform devices.
• Created and maintained requirements, NFR, and full testing plan for the InspectER mobile application.
• Utilized both RALLY and VSTS to plan/track/assign/provide point based estimates, tasks, and requirement based test cases on a two week Agile sprint cycle for both the InspectER mobile application as well as the.
• Provided tier three direct customer support to InspectER users in the field. Show less

Fort Collins, Colorado Area

• Team leader of three QA analysts that provided manual QA for a iOS/Android native mobile application which allows the end user to create reservations in 4,900+ hotels around the world in 16 different spoken languages..
• Utilized RALLY to plan/track/assign/provide point based estimates and tasks on two week sprint cycle.
• Utilized Charles Proxy to monitor network requests and responses… Show more Team leader of three QA analysts that provided manual QA for a iOS/Android native mobile application which allows the end user to create.
• Utilized Charles Proxy to monitor network requests and responses between the mobile native application and GuestAPI to ensure navigation requirements are being met while debugging application error messages.
• Created and maintains a requirement based test case library in HP Quality Center and RALLY for each sprint.
• Created a backlog defect resolution process which reduced the total number of overall application backlog defects by 75% in less than 6 weeks.

Raleigh-Durham, North Carolina Area

• Provided manual quality assurance for a Web/iOS/Windows mobile software suite to help automate the collection/analysis/dissemination of worldwide market data for MillerCoors corporate.
• Designed, developed, and implemented test plans, test cases, and test processes for the mobile and web software suite as well as UAT testing on all platforms.
• Managed all MillerCoors client facing and internal data in a Oracle SQL database while providing daily custom statistical/performance… Show more
• Managed all MillerCoors client facing and internal data in a Oracle SQL database while providing daily custom statistical/performance and usage reports to senior management.
• Provided escalated Tier III development software support.
• Cross trained other internal teams for both software testing and support methods. Show less

Cary, NC

• Personally managed multiple custom programming/web design/graphic design/SEO/search engine marketing projects that utilized our proprietary LAMP based CMS.
• Managed custom built PHP CRM support ticketing system which included estimates per project and individual work-orders/tasks which were assigned by myself after thorough requirement documents were created.
• Provided daily customer support for custom built web based applications and provided training for various web based… Show more
• Provided daily customer support for custom built web based applications and provided training for various web based content management systems.
• Performed quality assurance and compliance testing for all projects as well as various web based and mobile applications.
• Handled payroll, accounts receivables, and accounts payable while budgeting a multi-million dollar net in- come per year. Show less

Raleigh-Durham, North Carolina Area

Created 360º spherical panoramic images and stills for print and the web using custom photographic hardware. Clients included museums, universities, architecture, and real estate. Used various professional video and lighting equipment to shoot and light documentaries, statements, testimonials, product ads, and commercials.

Cary, NC

• Provided Level 2 technical support for web based network management and Frame Relay/FRASI/ATM/PIP reporting applications.
• Quality assurance for all web-based and proprietary software both live and in development.
• Designed and implemented VRU’s (voice response units) used by business customers.
• Managed custom corporate ticketing system utilizing a tiered workflow and escalation policy.

Filmmaking

Instructional Technology And Telecommunications