Michael Clarkin

Michael Clarkin Email and Phone Number

Global Vice President, Advanced Solutions @ Sykes Enterprises, Incorporated
Denver, CO, US
Michael Clarkin's Location
Denver Metropolitan Area, United States, United States
Michael Clarkin's Contact Details
About Michael Clarkin

Strategic Advisor | B2B CMO | Business Agility | International GrowthGlobal B2B Strategy and Marketing Executive who specializes in building businesses, developing products, and opening markets. I specialize in businesses from startup into scale, creating the team, process and mindset for large-scale growth. We first build the growth engine, quickly grow a talented team, set the strategic plan, develop new products and processes, and drive robust market adoption. This stage also requires refocusing strategy, realigning resources, and redesigning key processes to remove internal barriers to growth.I have a unique combination of device, software and services experience, and have proven to be a versatile, astute, level-headed leader who will always find a way forward in the face of business challenges.Specialties:Business Strategy | Strategic Planning | Market Strategy | Organization Design | Global Marketing | Business Agility | Localization | Product Management | Innovation | Product Development | Market Research | Portfolio Management | Customer Experience | Voice of the Customer | Experience Design | Experience Analytics | Marketing Operations | Sales Support | Demand Generation | Digital MarketingDomains:Business Services | Hardware | Supply Chain & Manufacturing | Analytics

Michael Clarkin's Current Company Details
Sykes Enterprises, Incorporated

Sykes Enterprises, Incorporated

View
Global Vice President, Advanced Solutions
Denver, CO, US
Website:
sykes.com
Employees:
18817
Michael Clarkin Work Experience Details
  • Sykes Enterprises, Incorporated
    Global Vice President, Advanced Solutions
    Sykes Enterprises, Incorporated
    Denver, Co, Us
  • Trilogy Consulting
    Strategic Advisor
    Trilogy Consulting Jan 2024 - Present
    Advisor, coach and mentor to startups and small businesses in Colorado. Working closely with the Beck Venture Center at the Colorado School of Mines, the Founders Institute in Denver, Traxion and NREL in Golden.Focusing on early stage startups in B2B markets, with customer/market discovery, value propositions, first-customer sales strategies, and communicatinig all this to customers, stakeholders and potential investors.
  • Traxion Llc
    Strategic Advisor / Entrepreneur In Residence
    Traxion Llc Sep 2018 - Present
    Startup advisor for this Golden-based technology accelerator. Traxion harnesses the collective power of our community by bringing local governments, corporations, educational institutions and individuals together to provide a solid foundation for early-stage companies to establish themselves, gain traction and thrive.
  • Scaled Agile, Inc.
    Chief Marketing Officer
    Scaled Agile, Inc. Oct 2018 - Dec 2023
    Boulder, Co, Us
    Scaled Agile is the provider of SAFe®, the world's most trusted system for business agility. Many ofthe world’s leading organizations have invested in SAFe to improve their business speed andproductivity and reinvent themselves for the future. Scaled Agile provides a unique solution forenterprises that desire the adaptability of a startup, while still retaining the power and momentum oftheir brand. As the CMO:• Led hypergrowth marketing and strategy doubling the business from $45M to $93M over 5 years, surpassing 1.3M users trained and 550 global partners.• Built and led a true agile marketing function, expanded marketing from 10 to 35 people with a total budget of more than $7M• Led a full portfolio of marketing functions - Market Strategy, International Marketing, Product/Solution Marketing, Marketing Operations , Events Marketing, Corporation Comms and Analyst Relations• Our team guided the transition from an education business to an enterprise solution, supporting major account expansion, and leading to significant new marquis clients. • Personally interviewed senior executives from these key accounts, producing high-profile case studies with Porsche, FedEx, CVS Health, and Mercedes-Benz among others. • Member of the four-person deal team that secured private equity funding of ~$300M in 2021.
  • Boomtown Accelerators
    Mentor & Advisor - Marketing, Strategy, Product Fit
    Boomtown Accelerators Jun 2018 - May 2020
    Boulder, Co, Us
    Advisor to current and prior Boomtown Accelerator cohort portfolio companies across Hardware, Connectivity, and IoT, specializing in B2B strategy and product-market fit.
  • Sykes Enterprises, Incorporated
    Global Vice President, Advanced Solutions
    Sykes Enterprises, Incorporated 2016 - 2018
    Tampa, Florida, Us
    Sit on Executive Steering Committee responsible for driving strategic initiatives. Guide development of service offerings stemming from multiple company acquisitions and lead team of Product Directors for each service to drive innovation, development, and adoption with operations and clients. • Launched pilot for unique new Digital Customer Experience service that integrates customer-service with digital marketing from an acquisition (Clearlink); Led 50-person joint product team across both companies to implement first client: the breakthrough Digital CX method reduced customer contacts and costs by more than 25%. • Packaged and released two new artificial intelligence enhanced services. Customer-Service Chatbot design will reduce cost and service transactions by 10-20%. The AI-enabled Chat Agent will improve digital sales performance by 30-50% over traditional methods. • Developed 3 new products to support digital transformation strategy. One of these, Social Media Customer Service secured three new clients in the first year, and then selected by Google as their sole Social Service partner. Digital products grew from 3% to 5% of revenue as a result of fast early adoption of these new services.
  • Sykes Enterprises, Incorporated
    Global Vice President, Market Strategy And Support
    Sykes Enterprises, Incorporated 2014 - 2016
    Tampa, Florida, Us
    Led marketing functions including marcom, digital marketing, industry marketing, market strategy, lead generation, sales support and operations and customer experience. Drove entry for company into thought leadership marketing and executed product development initiatives. • Led global team of 45 Sales & Marketing staff, managed a budget of $6M+; completed 300+ custom proposals annually producing over $100M per year. • Adopted thought leadership content marketing years before it was mainstream, aligned tightly with lead generation efforts; achieved engagement rates twice the industry average and grew qualified contacts from 500 to 5000. • Built out digital marketing infrastructure, building consensus with company leadership surrounding social media strategy; instituted company-wide social network which reached 75% adoption within 18 months; established presence on Facebook and Twitter in 21 countries.
  • Sykes Enterprises, Incorporated
    Global Vice President | Senior Director, Marketing - Contact Center Services
    Sykes Enterprises, Incorporated 2004 - 2014
    Tampa, Florida, Us
    Initially hired to create product development process, transform to a modern marketing function and strategy. Established all core marketing functions of research, industry marketing, product marketing, events and sales training/development. • Customer Centric Culture. Created and implemented processes to raise internal focus on client satisfaction and loyalty. Created Voice of the Client Survey process utilized globally across 6 languages; launched bi-annual survey and achieved 60%+ response rates, with <3% dissatisfied clients per survey. Member of team that redesigned and standardized superior account management practices; Overall reduced client attrition from company high of 6% to less than 2% per year, accounting for reduction of revenue losses by ~ $75M per year.• Developed our customer experience analytics service, Insight Analytics. Hired and led this small, global team of high—talent analysts, and delivered dozens of client projects each year. This service has been the key differntiator in many new multi-$M program wins, prevented key client losses, and has yet to be copied by a competitor. Earned Frost and Sullivan Innovation Award of the Year in 2011, but has been winning the hearts and minds of clients for years.
  • The Tuck School Of Business At Dartmouth
    Executive Lecturer - Marketing For Entrepreneurs
    The Tuck School Of Business At Dartmouth 2004 - 2015
    Hanover, Nh, Us
    • Invited annually to kickoff the Entrepreneurship lecture series with this popular session about Market Validation for a new business idea. • Taught more than 300 students each year who were developing new business plans in the Tuck Entrepreneurship program, sponsored by the Dartmouth Entrepreneurs Network (DEN).
  • Trilogy Consulting
    President
    Trilogy Consulting 2002 - 2004
    Founded my own firm to provide management consulting and market strategy services to growth companies that could not afford their own marketing department. As economy recovered, pivoted to a niche staff-augmentation business providing unique skills to selected clients, growing the business from nothing to $800K annual revenue.
  • Network-1 Security Solutions
    Director Of Marketing And Product Management
    Network-1 Security Solutions 2000 - 2002
    Start-up network security software company. Hired to drive international expansion into Europe and Asia; recruited resellers, channel partners, and new accounts throughout global geographies. As the company grew (and then collapsed), managed inside sales, partner sales, wrote and presented technical whitepapers and collateral. Burned CDs, packed shipments and produced invoices to meet month-end revenue goals. Business IP was ultimately sold to Trend-Micro and became part of their desktop firewall products.
  • Hp
    Business Unit Manager | Semiconductor Products Group
    Hp 1987 - 2000
    Palo Alto, Ca, Us
    Leading edge $1.5B optical semiconductor business, providing products to high tech, industial and communications Began my career at this icon of Silicon Valley. Benefited from the strong development focus to learn best practices in marketing, sales, finance, leadership and general management. Extended assignments in three foreign countries in Europe and Asia before being promoted to lead a global business unit.GLOBAL BUSINESS UNIT MANAGER (Malaysia): Managed $160M business with global customer base. Cut overhead by 25% ($8M) and raised net profit by 5%. Streamlined product portfolio by 70% with no loss of core revenue. MARKETING DIRECTOR, ASIA PACIFIC (Hong Kong): Led penetration into new market and grew business from $45M to $90M over 3 years. Built first marketing team in Asia, hirng from Hong Kong, Korea, Taiwan and Malaysia. PRODUCT MARKETING MANAGER, EUROPE (Germany): Returned business from flat to 30% growtn by focusing on new products in strategic markets. Doubled new product revenue to $15M, and grew base products by another $5M.PRODUCT ENGINEER, INTELLIGENT DISPLAYS (California): Customer solution engineer in “internal startup” that was an investment to explore vertical integration into the contract manufacturing business.

Michael Clarkin Skills

Product Management Strategy Management Product Marketing Outsourcing Executive Management Strategic Planning Crm Vendor Management Strategic Partnerships Customer Experience Leadership Marketing Strategy Telecommunications Marketing Business Strategy Enterprise Software Contact Centers Cross Functional Team Leadership Process Improvement Business Development Analytics Business Process Improvement Customer Relationship Management Account Management Saas Product Development Segmentation Go To Market Strategy Competitive Analysis Team Leadership P&l Management Solution Selling Sales Operations Program Management Team Management Lead Generation Start Ups Call Centers Business Process Outsourcing Salesforce.com Customer Satisfaction New Business Development Financial Services Cloud Computing E Commerce Professional Services Bpo Change Management Offshoring

Michael Clarkin Education Details

  • Dartmouth College
    Dartmouth College
    Math
  • Uc Santa Barbara
    Uc Santa Barbara
    Msee - Electrical Engineering
  • Tuck Executive Education At Dartmouth
    Tuck Executive Education At Dartmouth
    Leadership In Disruptive Times: Thriving Through Uncertainty

Frequently Asked Questions about Michael Clarkin

What company does Michael Clarkin work for?

Michael Clarkin works for Sykes Enterprises, Incorporated

What is Michael Clarkin's role at the current company?

Michael Clarkin's current role is Global Vice President, Advanced Solutions.

What is Michael Clarkin's email address?

Michael Clarkin's email address is mi****@****kes.com

What is Michael Clarkin's direct phone number?

Michael Clarkin's direct phone number is +181333*****

What schools did Michael Clarkin attend?

Michael Clarkin attended Dartmouth College, Uc Santa Barbara, Tuck Executive Education At Dartmouth.

What skills is Michael Clarkin known for?

Michael Clarkin has skills like Product Management, Strategy, Management, Product Marketing, Outsourcing, Executive Management, Strategic Planning, Crm, Vendor Management, Strategic Partnerships, Customer Experience, Leadership.

Who are Michael Clarkin's colleagues?

Michael Clarkin's colleagues are Katrin Bauer, Kim Tarver, Cleo Enesperos, Kaser G, Von Emmanuelle Abobo, Shane Hess, Brendan Helfer.

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