Michael Duffy Email & Phone Number

Raynham, Massachusetts, US

Although newly formed in April of 2018, Complete Energy Services has over 150 years of combined experience in the energy efficiency industry. We are a team of professionals prepared to serve business owners by creating savings in electric, gas and water. This will help you cut costs and focus your attention on what matters to you most; growing your.

Smithfield, Rhode Island, US

Responsible for maintaining and supporting the integrity of each small business utility contract. Ensure the highest levels of customer service are delivered to utility partners and their rate payers. Managed 30 FTE across four offices, including Program Managers, Operations Managers, Project Managers, Salespeople and Administration Staff. Current year of.

Raynham, MA, US

Program Director from 2014 – 2016, continued to grow the business to expand our outreach. Opened an additional office during this time. Managed and exceeded the goals of all utility contracts.Program Manager from 2011 – 2014, Responsible for winning the awards of several additional utility contracts including both small, large and municipal business.

Coach and develop soccer players skills and abilities on recreational, dome and travel teams. Provide leadership and build sportsmanship through the value of athletic competition. Attend association meetings monthly and provide input to grow the program and increase retention.

Responsible for development, analysis and deployment of all contact center related activity reports. These reports include individual, team, division and company performance. Based on the information gathered, worked to make informed decisions for staffing, revenue generation, performance enhancement, incentive programs, and benchmark performance for.

Responsible for developing and ensuring quality member service is consistently delivered from all Credit Union Representatives. Other responsibilities include management of the Call Center and 3COM phone system, Telemarketing and Administration Teams.

Manage call center staff of 35 full and part time employees to deliver telecommunications support to the Longwood Medical Area including most Hospitals and Colleges in the area. Direct the operation to deliver quality customer service for an average of 10,000 calls per day. Manage technologies to ensure efficiency in the call center.

Eagan, MN, US

Responsible for coordinating workflow procedures for a Messaging Server Support Team. Manage Technical Supervisors and Support Engineers to deliver quality, technical support to our clients’ customers. Responsible for managing call center metrics, gross margin and P&L, recruiting, hiring, terminating staff as well as delivering performance appraisals to.

Managed Customer Service, Claims and Payment Processing Departments to deliver quality customer service for vehicle warrantee holders. Directed workflow procedures and improved work processes.

Providence, RI, US

Directed management team to deliver the most efficient, quality response time for an Emergency Service Inbound Call Center. Responsible for management of new and ongoing/upgrade training for over 300 employees. Previous positions at AAA included: Emergency Road Service SupervisorManaged a staff of ERS Counselors and ERS Dispatchers to deliver prompt and.

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