As a founder of Bonelli Systems, I’m proud to lead a forward-thinking Managed Services Provider (MSP) based in Dallas, TX. Our mission is to empower businesses with secure, efficient IT solutions that drive growth and resilience. With over 50 years of combined expertise in cybersecurity, IT management, and business automation, our team specializes in services tailored to help clients navigate today’s digital landscape with confidence.At Bonelli Systems, we offer a range of customized solutions designed for small and mid-sized businesses, with specialized expertise for the legal industry. Our offerings include:As a Microsoft Partner, we leverage Microsoft 365, Azure, and Co-Pilot technologies to deliver cutting-edge solutions that meet today’s demands for efficiency and security. Our commitment is to provide each client with reliable, personalized IT strategies so they can focus on what matters most—their business.Comprehensive Managed IT Services – Proactive remote monitoring, patch management, and endpoint security ensure client systems remain secure and fully operational.Advanced Cybersecurity Solutions – From Managed Detection & Response to AI-driven email security and ransomware protection, we help clients stay ahead of evolving threats.Business Automation & Digital Transformation – Streamline operations and optimize productivity with tailored automation solutions.Law Firm Optimization ServicesWe help law firms modernize case management systems by migrating to platforms like Clio, integrating tools like RingCentral for AI-powered communication, and automating workflows to improve billing, document management, and client interactions. Our expertise includes deploying secure text messaging, streamlining digital signatures, enhancing compliance, and leveraging macOS for advanced cybersecurity. With tools like Power BI, we deliver actionable insights on firm performance, client satisfaction, and case outcomes.

Achievements:• Architected and drove conversations to fully implement NIST800-53, establishing robust security frameworks.• Architecting and Implementing Microsoft Sentinel's SIEM & SOAR, enhancing security monitoring and response capabilities.• Implementing CIS Compliance for Windows Endpoints & Servers, Microsoft 365, Microsoft Azure, Exchange Online, ensuring high security and compliance standards.• Vulnerability testing, Ethical hacking, and securing of Windows Server, Active Directory, VMware ESXi, Windows Workstations, and Microsoft 365 with Azure AD Connect environments.• Architecting and Implementing Microsoft Defender, Cloud Access Broker (CAS-B), and Data Loss Prevention (DLP) strategies for comprehensive security coverage.• Microsoft 365 Tenant to Tenant Migrations of Exchange Online, OneDrive, SharePoint Online, & Microsoft Teams data for Acquisitions and Divestitures, facilitating seamless transitions during organizational changes.• Architecting and Implementing Microsoft Azure Virtual Desktop and Windows 365 through Infrastructure as Code (DevOps) for thousands of end users, significantly enhancing remote work capabilities.• Creating a completely customized CIS Windows 11 Benchmark PowerShell script and a CIS Windows Server 2022 Benchmark PowerShell script for detailed control adjustments.• Creating a completely customized PowerShell Sync script from HR Software to Active Directory and Microsoft 365, ensuring real-time user data synchronization.• Architecting and Implementing infrastructure to break away from on-premise dependencies and be fully cloud only, driving digital transformation.• Designing and implementing complex user provisioning and de-provisioning workflows• Architecting and Implementing Unified Endpoint Management Software Solutions streamlining device management.• Architecting and Implementing Microsoft Intune, Microsoft Autopilot, enhancing device and application management in a cloud-first world.

Responsibilities:• Ensure that enterprise platforms meet security, compliance, and data protection requirements• Develop automation tools and scripts to improve the efficiency of platform operations and deployment• Continuously research and evaluate new technologies and tools that can be used to improve the enterprise platformAccomplishments:• Architected and implemented Microsoft Intune in a Production and QA/Test Dev environment, Intune is heavily leveraged and allows Dropbox to fully utilize their Virtual First initiative (for Windows users)• Built robust VDI infrastructure using Azure Virtual Desktop And Windows 365 for QA & Contractor teams• Built entire private Chocolatey repo in Azure using Artifacts and AzureDevOps CI/CD pipelines• Infrastructure as Code using Terraform in Azure• Architected and implemented an automated Geographically dispersed VDI solution that allows developers to self-service requests via Service-Now and Slack for Windows 7 – 11, MacOS 10 - 12, Ubuntu Linux, by means of AWS Workspaces, AWS EC2, and Hyper-V.• Created a comprehensive PowerShell script to ascertain the company-wide status of CIS Benchmarks for all current Windows versions• Implemented Zero Trust strategies such as passwordless, Yubikey’s, FIDO2, PIM/PAM Solutions• Remediated security vulnerabilities in Active Directory, based on internal and external penetration testing• Architected and implemented Microsoft Intune Compliance Policies and Configuration Profiles• Architected and implemented Microsoft Intune Autopilot deployments• Architected and implemented Vulnerability & Patch Management processes• Architected and implemented App protection and configuration policies• Architected and implemented Windows Hello while leveraging Okta as an MFA• Created, tested, and deployed software application packages• Improved laptop unpacking to desktop experience to sub 6 minutes, while application installs are backloaded

Responsibilities:• Work closely with enterprise architects to identify and mitigate risks, perform security reviews, design top tier security practices, and deliver strategic, innovative cloud-based security offerings.• Develop metrics that effectively evaluate and manage threats• Identify appropriate technology/data sources and drive the collection of data necessary to effectively evaluate threatsAccomplishments:• Architected and secured Windows Virtual Desktop (WVD) environment for a large regional hospital• Proposed, designed, planned, and executed strategic and tactical operational security objectives leveraging various security policy frameworks such as NIST, CIS, HIPAA, PCI, SOC2• Performed deep analysis and developed metrics that measure current risk with Azure Security Center, Azure Sentinel, Azure ATP (Azure Defender), Microsoft Defender, and Qualys vulnerability scan, while combining on-premise solutions with CASB• Architected and developed roadmaps for organizations for the adoption of Microsoft 365 and Azure with information security in mind• Architected Azure, Office/Microsoft 365, and Digital Workspace solutions• Architected and implemented full-scale governance solutions leveraging Azure Information Protection, O365 DLP as well as on-premise DLP solutions• Secured IaaS/PaaS/SaaS private cloud and DevOps environments • Secure IaaS/PaaS/SaaS private cloud and DevOps environments • Architected large on-premise and O365 email systems with hundreds of domains and third-party email filtering products with the ability to work in and circumvent certain geopolitical situations• Built automation tooling and pipelines that enabled secured systems to be deployed across a variety of environments, including public/private cloud, virtual machines, and/or bare metal servers• Architected and implemented an Okta MFA configuration with Workday, Office 365, Mobile Iron, Ring Central, and Relias

Accomplishments:• Served as a consultant to various national and international law enforcement agencies together with • Architected and implemented full-scale governance solutions leveraging Azure Information Protection, O365 DLP as well as on-premise DLP solutions• Propose, design, plan, and execute strategic and tactical operational security objectives leveraging various security policy frameworks NIST, CIS, HIPAA• Served as a consultant to various national and international law enforcement agencies together with Big Four consulting firms auditing, detecting, and remediating security breaches.• Increased customer satisfaction by highlighting inconsistencies and providing customized solutions after completing clout security analysis.• Enhanced team productivity by 5x by improving internal procedures.• Headed a 60,000 user transformation to the modern workplace for a government agency and sub-agencies.• Transformed various large organizations into the cloud, saving 70% cost with a 5x increase in productivity.• Developed merger and acquisition strategy from the ground, cultivating an additional $5M revenue stream in the first year.• Served as acting Chief Information Officer for various small-to-medium-sized companies and lead major initiatives to transform their IT environments• Designed, architected, and implemented Azure, Office 365 solutions• Lead pre-sales discussions with potential customers• Conducted cloud security analyses for clients and made recommendations• Developed project and communication plans• Served as technical point of escalations for teams across multiple projects• Architected and implemented migration process to Office 365• Architected and implemented migration process to Microsoft Azure• Architected and implemented migration process from PST to Online Archive• Created comprehensive PowerShell scripts for automation and management in Office 365 and Azure

Responsibilities:• Using advanced troubleshooting methods and tools to solve technically complex problems• Escalation Engineer on the critical situation team, with experience on several highly visible executive escalated cases• Consecutively meeting all required metric goals including utilization, SLA, CPE, and required training.• Collect and analyze data to provide actionable insight towards problem resolution and best practice. • Utilizing knowledge in these products Exchange 2007-Exchange 2016, Windows Server 2008-2012 R2, ADFS, Azure Active Directory, Networking, Outlook Clients and mobile device connectivity.Accomplishments:• Solely responsible for Critical service issues created by Fortune 500 customers, and driving them to success• Designed and created an advanced troubleshooting tool that was used by support engineers as well as the general public• Identified and created global bugs & outage reports while working closely with the Microsoft product engineering teams to resolve issues quickly• Submitted over 20+ internal articles for Exchange Support teams within the organization, and published external support articles for the general public• Assisted the product group in identifying common service issues and creating automated SOP for them• Assisted in the growth of other engineers through mentoring, training scenarios, and collaboration during problem-solving• Development, delivery, and documentation of training for new hires and current support engineers• Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems• Created two video series for Microsoft Virtual Academy on managing Exchange Online

Responsibilities:• Producing professional documentation, reviews, recommendations, i.e. SOWs, BOMs• Administer and configure various servers, such as AD, Citrix, IIS and System CenterAccomplishments:• Created professional documentation, reviews, and recommendations of Microsoft solutions to CXO-level and Technical Architect-level customers.• Identified customer requirements, developed technical strategic plans, and suggested solutions to drive change within their organizations in the areas of modernization and deployment.• Architected and implemented server upgrade projects, deployments, and migrations utilizing Microsoft products and technologies.• Architected and implemented upgrades from VMware vSphere 3.5/4.x to vSphere 5.5• Architected and implemented deployments of Veeam Backup & Recovery• Architected and implemented migration process from Exchange 2003 - 2013• Architected and implemented migration process to Office 365• Architected and implemented migration process OCS, Lync 2010 to Lync 2013• Architected and implemented AD upgrades from 2003 - 2012

Responsibilities:• Provide the team with the company’s vision and the objectives of all projects• Manage, train, and help the development of team members• Build and foster healthy group dynamics• Assure that all team members have the required education and training to effectively participate in their assigned project.• Acknowledge and reward team and team member accomplishments, as well as exceptional performance• Help keep the team focused and on track• Work with functional managers and the team sponsor to obtain necessary resources to support the team’s requirements• Establish meeting times, places and agendas• Coordinate the review, presentation, and release of design layouts, drawings, analysis, and other documentation• Administer and configure various servers, such as AD, Citrix, IIS and System Center• Negotiate with vendors and resellers for better pricingAccomplishments:• Architected and implemented upgrades from VMware vSphere 3.5/4.0 to vSphere 5.0• Architected and implemented the deployment of Veeam B & R shore-side and fleet-wide• Architected and implemented the migration process from Exchange 2007 to 2010 shore and ship-wide• Architected System Center 2012 design for shore-side and fleet-wide• Migrated shore-side to Office 365• Migrated shore-side and fleet-wide from OCS to Lync 2010

Responsibilities:• Visited and advised clients on critical business decisions• Managed and Configured Active Directory servers (2000 – 2008 R2)• Managed and Configured MS Exchange servers (2003 – 2010 SP1)• Managed and Configured Citrix XenApp5 – 6.5, EdgeSight and Provisioning servers• Managed and Configured IIS servers (6 - 7.5)• Managed and Configured SharePoint servers (2007 – 2010)• Managed and Configured MS SQL servers (2005 – 2008 R2)• Managed and Configured RES Workspace and Automation manager (2008 – 2011)• Taught various Microsoft training courses such as Office 365 ignite, Hyper-V and Clustering to our customers and Microsoft PartnersAccomplishments:• Architected and implemented (POC and Production) IaaS, PaaS and SaaS solutions for our clientele• Architected and implemented various test and production environments with VMware vSphere 4, Hyper-V R2 and XenServer 5.6• Architected and implemented upgrades from VMware vSphere 3.5/4.0 to vSphere 5.0• Planned and executed Exchange migrations from versions 2003 – 2007 to Exchange 2010 and hybrid deployments to Office 365• Designed and implemented complex technical and functional designs for new and existing clients• Designed and implemented complete environments with the use of System Center products (SCOM, SCCM, SCVMM, SCDPM)

Responsibilities:• Created VPN WAN links offsite• Created articles for the knowledge base• Managed Active Directory servers• Managed Remote Desktop servers• Configured and installed network printers Accomplishments:• Designed and implemented various test and production environments with VMware vSphere 4, Hyper-V R2• Planned and implemented Windows Server 2008 R2• Planned and executed Exchange migration from 2003 to 2007

Responsibilities:• Managed Active Directory servers• Planned and implemented Windows Server 2008• Planned and executed Exchange migration from 2003 to 2007• Created VPN WAN links offsite• Configured and installed network printersAccomplishments:• Designed and implemented various test and production environments with VMware vSphere 3.5• Mapped all networking routes between all government agencies• Assessed, documented, and renegotiated networking contracts

Responsibilities:• Technical support for over 3,000 end users• Created NT users and groups• Created email accounts on a MS Exchange server• Created RAS accounts• Deployed desktops and laptops to end users• Created articles for the knowledge base• Configured and installed network printers• Patched network cables throughout the buildingsAccomplishments:• Migrated users from Windows NT to Windows XP

Responsibilities:• Technical support for over 2,000 end users• Created NT users and groups• Created email accounts on a MS Exchange server• Introduction training for new personnel• Created RAS accounts• Deployed desktops and laptops to end users• Created articles for the knowledge baseAccomplishments:• Migrated users from Windows 95 to Windows 2000• Migrated users from Windows 2000 to Windows XP• Migrated users from Office 97 to Office 2000• Migrated users from Office 2000 to Office 2003

• Technical support for over 30,000+ websites• Adequately solved end-user problems with their website• Introduction training for new personnel• Telephone and email support for end users

Responsibilities:• International technical support for over 6,000 end-users • Answered phone calls and emails from end-users• Introduction training for new personnel• Created articles for the knowledge base Accomplishments:• Responsible for moving 3,000+ tickets to a new database by a self-made script • Implemented ITIL v1• Migrated users from Windows 95 to Windows 2000• Migrated users from Office 95 to Office 2000

• Managed Active Directory servers• Planned and implemented Windows Server 2000• Administered and secured web servers• Administered DNS servers• Registered and linked domain names• Migrated users from Windows 95 to Windows 2000• Migrated users from Office 97 to Office 2000• Created NT users and groups• Deployed desktops and laptops to end-users• Configured and installed network printers• Patched network cables throughout the buildings

• Building custom computers for clients