Michael Dehen Email & Phone Number

United States

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Minnesota, United States

• Oversee and optimize personal investment portfolios by educating clientele on market analysis, economic developments and risk assessments
• Investigate and research market trends and patterns, utilizing multiple platforms and financial forecasting resources
• Routinely communicate market movement through detailed tracking and monitoring

• Responsible for multi level benefit plan analysis for corrections, distributions, reconciliations and cost containment measures
• Pioneered internal Excel Macros program to automate correction calculations, increase accuracy and expedited Cycle 3 output
• Audited internal and client facing systems to ensure data integrity including accuracy, timely entry, and system integrations
• Consistently reviewed comprehensive market data and trends to provide knowledgeable and dependable client support

• Provided high level of resolution oriented customer service and support with Apple's software and hardware products
• Successfully collaborated interdepartmentally, most frequently with engineering for data capture and troubleshooting
• Organized and managed special projects and prepared reports and presentations for management
• Demonstrated efforts to improve operations, decrease turnaround time, and streamline work processes while focused on providing quality seamless internal and external support

• Ensured quality education for team coaches and new hires training for customer support
• Directed multiple daily meetings to discuss team topics, company communication and initiativesGenerated and provided daily reports for management
• Dedicated team resource for customer support issues through various internal mediums, including chat support pod
• Deescalated calls from advanced customer issues that required in depth analysis and solutions

• Worked in the production team ensuring clear tasks, goals, and work quality.
• In charge of scheduling ( MS Project) and tasking (SharePoint) Art, Gadgets, and Visual effects departments.
• Worked directly with Sega in ensuring assets met their quality standard.
• Learned to setup, networked, and push builds onto PS3 Development Kits and 360 Development Kits then teaching the team how to do so.
• Cleaned up Mocap Data for animators.
• Took daily DSS (Cutscene), AI, and Design meeting notes and published to the team to ensure cohesion and tasks to be done.

• Analyze, develop, and pitch strategic plans to ensure company growth.
• Budget creation and risk analysis.
• Review candidates for hiring.
• Marketing &PR.
• Produce and design titles in development.Title: Super Smoothie (2009)Role: Lead Designer / ProducerPublisher/Developer: GoPlay Games, LLC.Release: September, 2009Platform: App Store (iPhone/iPod Touch)Status.

Game And Simulation Programming, Game Development, 4.0

Business, Entrepreneurship, 4.0