Michael Derfler Email & Phone Number

Bavaria, Germany

Munich, Bavaria, Germany

Head of Department for IT Demand Management specialized in Sales and Key Account Management Planning and Reporting Tools.· implemented financial planning and forecasting process in Sales and Key Account Management based on a configured Enterprise Performance Management Solution SAP Analytics Cloud SAC· integrated the Forecasting based on Sales Opportunities maintained in Salesforce· drove financial forecasting process of one corporate Business Segment Organization to maintain their top down forecasting based blended data from Sales Planning, CRM in SAC· migrated and trained the trainer for 5000 planning users from 150 countries · designed the transition from the former highly customized solution (Oracle DB, Oracle CRM Microsoft BI) to a standard market solution architecture (Salesforce, SAP Analytics Cloud, SAP HANA)

Munich, Bavaria, Germany

Head of the IT Build team for the Global Sales Incentive Management Solution

Munich, Bavaria, Germany

Department Head and Project lead to implement, operate and support a new standard CRM System on behalf of Sales Board (CEOs of Sectors). · Integration of operational sales team requirements with strategic Account development programs into ORACLE CRM on Demand SAAS · Big-Bang Roll-out in 2010 to 1500 Key Customer teams in more than 70 Countries· Change Management in Key Account- and Sales Organizations including set-up of a continual CRM trainings for end users· Implementation of a customer specific Sales Reporting with interfaces to more than150 financial back-end systems (i.e. ERP/SAP). Definition of CRM interfaces to major CRM Systems of Siemens Healthcare und Energy Service.· Organize Marketplaces and present major agenda items at Siemens One- and CRM@Siemens conferences (~from 100 to 350 attendees)

Munich, Bavaria, Germany

Siemens Corporate Development Siemens One KAM: Governance, Finance and Reporting· Senior Project Manager to interface all relevant ERP/SAP Systems· Implementation of Key Account Planning and Reporting platform for 12 verticals in 40 Countries with 1500 users· Corporate CRM project to define a standard CRM (SAP CRM) system to replace > 500 CRM homegrown applications· Responsible for global Key Account Management in the group of Business representatives of Countries and Business Divisions

Munich, Bavaria, Germany

Siemens Corporate Development: Organizational Development · Key Account Management Strategies in Regional Companies/Countries· Expand proven best practices Key Account Management methods to new Regional Key Account Management teams from Europe to: Americas, Asia Pacific and Middle East; from Industry to Transportation, Energy and Healthcare

Siemens Information and Communications: Corporate Account Management Knowledge-Management and Tools· Set-up of tailored Key Account Management CRM Oracle CRM DB for 150 Key Accounts Managers with global subsidiaries and cross-divisional teams · Support of cross-selling and executive selling method· Definition of a corporate Account Planning Process and Methodology with corresponding Account Business Plan template for Management Briefings· Stakeholder for Corporate Sales Organization

Siemens International Account Management in Divisions von Siemens Business Services and Siemens Nixdorf, Siemens Public Networks (Öffentliche Netzwerke ÖN)· Sales operational support of international tenders for global corporations and Key Customers · Definition and operations of Key Customer specific global Information- and Communication platform in the intranet· Build automated Software Testing processes in Public Network Technologies Division Siemens public networks ÖN