PROCESS IMPROVEMENT / SOLUTIONS IMPLEMENTATION : I am a solutions-focused, cross-cultural Process Improvement professional with 20 years of experience developing customer relationships and engaging teams from various backgrounds around goal achievement and metrics improvement. I am adept at project management requiring research, definition, strategic design, development and implementation of solutions. Also, I possess the ability to analyze data to uncover opportunities for success and utilize strategic planning and influence to achieve a desired change, supported by excellent program design and implementation skills.Additionally, I am a strong Sales and Marketing / Business Operations professional. I have continually proven myself to be a territory leader in market strategy, sales volume, customer service, and team member development. My seasoned business development skills, coupled with my marketing-savvy approach, allow me to bring a level of leadership and strategy to my role that magnifies results for the business. MY CAREER PASSION: is blending my leadership, process improvement and sales operations skills to take businesses revenue and ROI to the next level while supporting a strong customer experience.CAREER HIGHLIGHTS:• Led as Member of Gold Advisor board with operational duties over a 200-member team, goals exceeded ~15% set annual goals per team• Decreased job turnover rate by 27%• Reclaimed loss freight revenue by 35% for 2018KEY SKILLS AND EXPERTISE:#BusinessOperations#ProcessImprovement#Project Management#BusinessDevelopment#Sales#Negotiation#CustomerEngagement#CustomerExperience#AccountManagement#ThinkCustomer1st