Michael Didonna Email and Phone Number
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Michael Didonna personal email
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I currently am the Command Center Manager for the Service Management Center (SMC). Our group is the lifeblood of our organization, providing support to close to 200 technicians, as well as providing excellent customer service to our clients. My team specializes in Incident Management and problem solving of major issues. About me, I have solid interpersonal skills, specializing in customer service and team building; I believe I am a strong motivator with solid decision-making and procedural development abilities. I can work alone or in a team with the same positive results. I employ honesty and loyalty in my personal and working relationships.Specialties: Command Center Environment Monitoring and Troubleshooting, Incident Management
Htx Services Llc
View- Website:
- htxservices.com
- Employees:
- 111
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Command Center ManagerHtx Services Llc Jun 2019 - PresentHauppauge Ny• Direct management and oversight of the service providing staff, as well as all process and procedures in the SMC 24/7 environment. • Manage daily support resources to minimize resource strain to ensure customer/contractual commitments are met• Monitoring employee development, mentoring, and coaching staff towards the goal of optimizing procedures to better serve our customers• Highly adept at analyzing and organizing data to support business decisions and drive process improvement • Natural team leader who can motivate and encourage personal development• Team building and creating a positive work environment through clear and effective communication. • Providing weekly overtime, monthly cost, and MIS reports
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Service Delivery AgentHtx Services Llc Mar 2015 - PresentHauppauge, Ny 11788• Service Management Agent (SMA) will assist with the quickest and most efficient resolution of all events impacting our customers operations.• Provide non-technical/technical guidance and assistance as requested while simultaneously providing, “Cradle to Grave” oversight of the entire trouble management flow. • Will be embedded in project roll out efforts to ensure success and timely completion is achieved. This oversight ensures customer expectations are exceeded and support model obligations are surpassed.
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Systems Specialist 3Citigroup Oct 2009 - Mar 2015Hauppauge, NyMonitoring and Escalating all incidents within Citibank concerning branches, servers, ATM's, workstations and applications.Incident Management for Sev 1 and Sev 2 issuesWorking in a 24\7 environment for monitoring of Citibank sites concerning server and site health Responding to all incoming calls regarding issues at Citibank\ATM sites including server problems and security concerns.Tracking all issues via multiple ticketing systems Provide diagnostics and monitoring of all Citibank sites during the Server and Infrastructure upgrade -
Desktop Support TechnicianCorebts Aug 2009 - Oct 2009• Desktop Team Lead for Shoreham\Wading River (SWR) School District PC and Infrastructure upgrade • Responsible for all phases of service, network connectivity, and Altiris imaging (both Unicast and PXE) of all PC’s throughout the SWR School District• Providing Desktop documentation to project manager assisting in future phases of upgrades -
Sr Desktop AnalystCharming Shoppes, Inc Jul 2007 - Aug 2009Responsible for supporting all NYC business technologies and users across the brands within Charming Shoppes. Technologies included all types of business software, multiple OS's, and various PC/Mac/Server hardware as well as Video Conferencing. Duties also included user, file, and print server administration. Server and UPS maintenance included. -
Senior Support EngineerBrookhaven National Laboratory Oct 2006 - May 2007• Set up and deployed including end user systems on a multi-platformed domain environment• Supported over 3000 users on various incarnations of Windows, Linux, and OSX• Resolved issues relating to domain connectivity, cross-platform compatibility, Active Directory (using NetIQ), hardware, and cyber-security issues.• Configuration of user accounts on the domain, as well as data management -
Level Ii Tech SupportCablevision Apr 2006 - Sep 2006• Provided Level II support for all Cablevision Optimum Online products to customers via telephone • Responsible for specialized Optimum Online Boost support • Troubleshooting via remote management on home users PC’s -
Desktop Support AnalystLimited Technology Services Dec 2001 - Sep 2005• Advanced troubleshooting of issues unresolved by PC Support Specialists• Installation of new hardware and software on both PC and Macintosh.• Build and maintain PC images (Windows 2000 and XP) for the Limited Brands Technology Services• Member of the MS Office development and deployment team (supported 6000 systems)• Project Leader for hardware refresh – Analysis of existing systems & recommendations for upgrades &/or replacements• Executive Support and customer relations for high profile clients of Limited Brands• Set up intranet site for help with printers using HP’s WebJet • Team Lead for Antivirus emergency control and response team• Provided phone support for over 200 Victoria Secret Beauty regional remote offices• Team lead for NY inter-office video conferencing -
Technical ConsultantLong Island Systems Jan 2001 - Dec 2001• Worked under contract with Limited Technology Services supporting 300 Windows and Mac users throughout three separate environments of the VSB Business • Worked with Limited IT team streamlining processes and rollouts which led to eventual hire by LimitedBrands
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Natural Gas Floor ManagerJls Commodities Oct 1991 - Sep 2000• Responsible for all activities in the Natural Gas trading division on the NYMEX trading floor• Execution of trades, providing customers with market information and various analysis charts, monthly billing and totals• Delegation of staff responsibilities, work schedules and hiring were also included
Michael Didonna Skills
Michael Didonna Education Details
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Microsoft Certified Technician
Frequently Asked Questions about Michael Didonna
What company does Michael Didonna work for?
Michael Didonna works for Htx Services Llc
What is Michael Didonna's role at the current company?
Michael Didonna's current role is Command Center Manager at HTx Services LLC.
What is Michael Didonna's email address?
Michael Didonna's email address is mi****@****oup.com
What is Michael Didonna's direct phone number?
Michael Didonna's direct phone number is +185884*****
What schools did Michael Didonna attend?
Michael Didonna attended Hofstra University, Hofstra University.
What skills is Michael Didonna known for?
Michael Didonna has skills like Active Directory, Servers, Computer Hardware, Technical Support, Troubleshooting, Software Documentation, Hardware, Incident Management, Vendor Management, Operating Systems, Security, Networking.
Who are Michael Didonna's colleagues?
Michael Didonna's colleagues are Armond Minassian, Joseph Curcio, Nick Ha, Ted Green, Michael Viola, John Despuches, Mark Grainger.
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Michael DiDonna
New York City Metropolitan Area1firstrepublic.com -
Michael DiDonna
Assistant Professor Of Clinical Orthopaedic Surgery At Iu School Of Medicine - Hand Surgeon At Iu Health PhysiciansCarmel, In -
Michael DiDonna
New York City Metropolitan Area -
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