Michael Dilley Email & Phone Number

Fulton, Missouri, United States

The IT Manager for the City of Fulton, MO, manages the in-house computer system and coordinates daily activities for the IT staff. This role involves planning and advising department heads on IT needs and purchases, collaborating with the Deputy Chief to develop budgets for IT services. The manager oversees the IT budget to ensure fiscal responsibility while leveraging grants and cost-effective measures. Key responsibilities include developing and maintaining a network-wide cybersecurity plan, monitoring CISA alerts from the FBI, overseeing hardware/software installation and maintenance, ensuring compliance with purchasing policies, and assisting in software/hardware selection. The manager also maintains security for the city’s network and provides training to staff for routine maintenance. Additionally, they serve as a liaison with specialty software manufacturers when necessary.

Columbia, Missouri Area

I was the primary Dispatcher for the US Mid-Range Storage Teams at the IBM Client Innovation Center in Columbia, MO. In this role, I analyzed incoming work, assigned resource tasks, and ensured SLAs were met. I directed work and projects from multiple clients to groups or individuals, ensuring normal client operations and implementing technical improvements.

Columbia, Mo

GDF Team Dispatcher of Columbia SAN team. Dispatch work tickets to the pool using the GDF workflow and ISM dispatch.As applicable, actively participate in team huddle/meetings, identifying ideas for continuous improvement & Defect Prevention Process (DPP). Communicate effectively, (written & verbal) with peers, customers, management.

Columbia Delivery Center

System Administrator for the SAN/NAS area of the Columbia, MO. SO Delivery CenterPerformed daily health checks for all internal IBM servers in the SAN storage area.Storage Software Products supported:DataOntap and all the ‘Snap’/ ‘Flex’ productsIBM Tivoli Storage Productivity Center suite of storage infrastructure management tools Storage Virtualization Products – IBM’s San Volume controller (SVC)IBM Storwize V7000 Implementation.

Springfield Campus

• Resolved problems and answered inquiries related to admissions, financial aid and advising • Data Entry into college database system Datatel

Nixa, Mo

• Building custom computers, installing hardware and software, virus removal• Installation and setup of different types of software and hardware depending on customer needs• Trouble shooting and maintenance of customers computers and systems• Using LINUX operating systems to set up email and database servers

• Tutored CIS-101 students in computer literacy of Microsoft Office 2007 and 2010 Suites• Created Excel spreadsheets and graphs tracking student usage of Academic Support Center for the Department Coordinator

• Tutored CIS-101 students in computer literacy of Microsoft Office 2007 and 2010 Suites• Created Excel spreadsheets and graphs tracking student usage of Academic Support Center for the Department Coordinator

• Supervised fifteen employees, resolved conflicts, interviewed and hired employees • Carried-out Tire and Lube Express day to day operations and advised the Assistant Manager