Michael Dimambro Email & Phone Number

Rochester, Ny, Us

Rochester, New York, United States

Responsible for all aspects of design, provisioning, maintenance, installation, network consolidation, and sales engineering.

Rochester, New York Area

Rochester, New York Area

Rochester, New York Area

• Utilize knowledge of networking, hardware, and software to diagnose, qualify, and resolve client issues.• Comprehensive knowledge on all client products. (T1, DSL, ATM, Ethernet, MPLS, IPsec, E-mail, DNS, Web Hosting, Voice, VoIP, T1, T3, POTS)• Diagnose and repair issues within network equipment. (Core routers, Multiplexers, Voice Switches, and CPEs) • Utilize diagnostic software to assist in isolation of trouble. (monitoring, utilization, and debugging) • Collaborate with a multitude of groups internal and external to the organization. (Project Management, Provisioning, Service Delivery, Sales, Customer Care, Dispatch, Local Exchange Carriers, Underlying Exchange Carriers.• Service customer base or small business, enterprise, wholesale, and carrier• Train new employees one-on-one in systems, processes, and communicating with clients• Extend renewal contracts to customers• Help in managing and defining the Quality Assurance Program for the repair departments• Recipient of 11 customer service awards

• Skilled in the use of PA systems and all associated components• Proficient in use of analog and digital mixing consoles• Extensive work with power amplifiers, loudspeakers, proper gain structure, signal path and signal processing• Knowledge of microphones (dynamic, condenser, wired, and wireless)• Coordinating every aspect of performance with venues, artists, and bookers from start to finish.

Fairport, New York

• Answer all calls from internal and external sources regarding any trouble or service issue• Create and assign Customer Incident Reports to the Enterprise Repair Center Technicians with all required customer and product information• Utilize multiple systems to perform trouble isolation tasks for customers who experience network and equipment issues. (WINcare, Remedy, AS400, Metasolv, and other databases)• Provide excellent customer service by promoting open communication with our customers in their most critical situations• Train new employees one-on-one in systems, processes, and communicating with clients• Worked with a team to develop an employee engagement program

• Count and confirm cashbox balance at beginning of the day• Identify customers through proper identification• Processing of transactions such as deposits, withdrawals, and check cashing• Perform specialized tasks such as creation of money orders and official check• Exchange of foreign currency • Balance and batching of cash box at completion of business day• Provide assistance to customers inquiries• Proficient in Opening and closing duties dealing with night drop, the vault, and teller stations.

Rochester, New York Area

• Tracked inventory and scheduled orders• Organized floor charts and managed reservations• Provided assistance with menu planning and preparation• Maintained and balanced the register • Provided floor assistance in times of high volume and high stress• Utilized POS database

Bachelor'S Degree, History

Activities and Societies: Zeta Beta Tau

Bachelor'S Degree, History

Activities and Societies: Zeta Beta TauCo-hosted WNYO radio show. Performed live acoustic on radio show. Community Service Chairman.