Michael Dinwiddie Email and Phone Number
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“People do not buy goods and services. They buy relations, stories, and magic.” -Seth GodinI help companies understand their customers, develop products, and inspire teams across the organization to deliver the best customer experience imaginable because I believe amazing experiences are not just something a customer service group should focus on, but every team can deliver if they are aware of the needs of the customer.
Togethere Vacation Rentals
View- Website:
- lifeatexpedia.com
- Employees:
- 30483
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Founder And CeoTogethere Vacation RentalsKirkland, Wa, Us
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Product Marketing ManagerExpedia Group Jan 2024 - PresentSeattle, Washington, United States -
Product Insights ManagerExpedia Group May 2022 - Jan 2024Seattle, Washington, United States
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Customer Experience ManagerExpedia Group May 2021 - May 2022Seattle, Washington, United StatesContinuously improving the experience for travelers across the Expedia Group family of brands including Expedia.com, Hotels.com, Vrbo, Orbitz, Travelocity, & Hotwire. Focused on 1) preventing the need for service in the first place, 2) making it easier for travelers to self-serve through intuitive platform improvements, and 3) designing effortless and positive interactions with customer service.
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Customer Experience ConsultantBreeze Airways Dec 2020 - Apr 2021Salt Lake City, Utah, United StatesCollaborated with senior leaders at tech-centered airline to research market expectations and prioritize CX initiatives for first year of launch.Key Activities & Accomplishments:• Analyzed trends in COVID19 response among airlines/hotels/ridesharing companies to understand customer expectations and business requirements• Surveyed consumers about effective vs non-effective operational changes caused by COVID19, develop roadmap and prioritized initiatives from insights• Developed customer business cases by combining personas, journey maps, and visual storytelling to persuade stakeholders of value of CX initiatives -
Product Marketing ManagerVivint Apr 2020 - Apr 2021Provo, Utah, United StatesLed product and competitive research for smart home company. An internal expert on all products, competitors, customer segments, and sales channels.Key Activities & Accomplishments:• Enabled sales team by expanding knowledge base to include in-depth competitor product analysis and objective competitor analysis, highlighting key differences in a visual chart.• Conducted post-launch analysis for underperforming product to refine messaging and improve product positioning. -
Senior Customer Success ManagerPrecoa Aug 2016 - Apr 2019Anaheim, CaliforniaTransferred to California to manage growth and client experience of some incredible partners, including the company's largest account. Key Activities & Accomplishments:• Defined adoption benchmarks for launch of new travel insurance product, used metrics to initiate targeted employee training, generated $1.4M revenue year one• Managed Salesforce integration project, partnered with data engineering team to identify technical requirements and create workflows for migrating data across platforms -
Customer Success ManagerPrecoa May 2014 - Aug 2016Portland, Oregon AreaOversaw operations strategy and client satisfaction for 50+ partner accounts.Key Activities & Accomplishments:• Identified lead distribution inefficiency, built algorithm to redistribute leads based on calendar availability, worked with engineering to integrate solution into CRM, reduced past dues leads by 70%• Tested beta of video life-story iPad app at a senior center, insights refined backlog and expanded user stories
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Strategic Operations InternPepsico Jan 2014 - Apr 2014Provo, Utah AreaDeveloped creative solutions to improve the efficiency of FritoLay in-store stocking workforce. Key Activities & Accomplishments:• Interviewed/shadowed employees to understand their challenges and get their ideas• Recruited engineering students to build a prototype mobile app for tracking KPI's, shift notes, and working hours. • Tested app with group of users and saw 17% increase in stocking time efficiency compared with baseline data
Michael Dinwiddie Skills
Michael Dinwiddie Education Details
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Marketing/Marketing Management, General -
Business Management
Frequently Asked Questions about Michael Dinwiddie
What company does Michael Dinwiddie work for?
Michael Dinwiddie works for Togethere Vacation Rentals
What is Michael Dinwiddie's role at the current company?
Michael Dinwiddie's current role is Founder and CEO.
What is Michael Dinwiddie's email address?
Michael Dinwiddie's email address is mi****@****int.com
What is Michael Dinwiddie's direct phone number?
Michael Dinwiddie's direct phone number is +150324*****
What schools did Michael Dinwiddie attend?
Michael Dinwiddie attended University Of Utah - David Eccles School Of Business, Brigham Young University Marriott School Of Management.
What skills is Michael Dinwiddie known for?
Michael Dinwiddie has skills like Public Speaking, Powerpoint, Marketing, Analysis, Customer Service, Microsoft Excel, Team Leadership, Editing, Organizational Development, Operations Management, Software Development, Problem Solving.
Who are Michael Dinwiddie's colleagues?
Michael Dinwiddie's colleagues are María Fernández Alvear, Kristi Enard, Nicolas Le Nué, Ben Kassman, Kelsie Smith, Julia Blakely, Simran Rauniyar.
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Michael Dinwiddie
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2dsca.mil, atlasair.com -
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Michael Dinwiddie
Professor Of Dramatic Writing, Gallatin School Of Individualized Study, New York University, American Theatre FellowDetroit, Mi
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